Solved won't open past gateway logo

riider May 5, 2016 at 13:04:56

Is it a desktop or laptop? Please post the model/model number. Did you make any changes just before this happened? Try unplugging the HDD & see if the system boots beyond the Gateway & then says something like "no boot device found".

Derek May 5, 2016 at 13:08:26

Seems Windows isn't starting. This is a long shot but worth trying as it has at odd times unstuck computers: Turn off computer, unplug power cord, remove main battery if it is a laptop. Before restarting hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components. Otherwise see the ideas here: http://answers.microsoft.com/en-us/... A hardware fault is possible. Always pop back and let us know the outcome - thanks message edited by Derek

DAVEINCAPS May 5, 2016 at 20:18:03

It may depend on the model but sometimes hitting the TAB key will toggle from the logo screen to the diagnostic screen. If so that may give a clue about the problem.

Johnw May 5, 2016 at 21:52:18

✔ Best Answer

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