Wipe and Reload Problems

Dell Vostro 1520 laptop computer ( 160...
April 28, 2010 at 19:24:22
Specs: Windows XP Professional
I got a BackdoorTidserv virus, and wanted to wipe and reload my computer. After i load from the cd and it goes through the first windows setup. Then, when it says its starting windows, the screen turns grey, and it doesn't do another thing. I really need some help to wipe and reload my computer. I have an essay due two days from now, and no computer to type it on...

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April 28, 2010 at 20:05:37
Why not just wipe the infection? If you haven't already messed things up by trying to reinstall Windows, it's worth a shot.

You have to disable the rootkit, then you can run a spyware/malware scan, then a full virus scan. You MUST be disconnected from the interent when doing the removal. And it would be a good idea to run all scans from safe mode.

Sophos Anti-Rootkit

Malwarebytes Anti-Malware 1.45

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April 29, 2010 at 15:43:27
I tried to wipe the virus in safe mode with Norton. Is there something else i can do to just get rid of the virus? My brother told me to wipe it, so i believed him. So far i haven't been able to get rid of it. If Norton detects it, then it says it is unable to remove it. Any suggestions? Thanks!!

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