|I'll try that, however, the computer only has 1 GB RAM (1 stick).|
I have also tried loading the windows recovery disc and that doesn't come up either. So the more I think about it, I'm sure that the RAM is at fault.
The funny thing is, when I asked the owner what he had done before the issue came up, he said he did these things:
-Accessed www.microsoft.com (to check and make sure it wasn't the conflicter virus).
-The site said files needed to be downloaded.
-He had two options, 'Block' or 'Ignore', he selected 'Block'.
-The computer restarted, and windows didn't come up.
I believe the operating system is XP Home (I know for a fact it is XP, but not sure on the suite).
We still think this a RAM issue, but could a windows update file cause something like this? I don't know much about the conflicter virus, but I have been told that you can't access the microsoft home page if you have it, so this may still be a possibility?
Any and all help is appreciated in advance.