Solved Windows 10 HP laptop does not turn over and boot up

Derek August 29, 2016 at 15:06:31

First thing to do is try an external monitor on it and tell us what happens. That will help prove whether you have a screen fault or not. Always pop back and let us know the outcome - thanks message edited by Derek

Hi Derek, I think you helped me in the past. So, how do I try an external monitor on the computer (sorry just really an amateur on this stuff)

Razor2.3 August 29, 2016 at 15:33:03

I don't exactly follow laptop hardware and you didn't post a model, but I'm pretty sure a lot of consumer HP laptops have HDMI ports on them. Just grab a cable from the back of your TV and plug it in. How To Ask Questions The Smart Way

Derek August 29, 2016 at 15:56:24

See also this: http://www.computerhope.com/issues/... Always pop back and let us know the outcome - thanks

I got a cable from the TV upstair and plug one end to HMDI2 and the other end to the HP 15 TS Notebook PC. Once done, I press the fn and F3 at the same time up to F11 but nothng happened, I left the cabe for the TV signal and just connected another cable to another HDM2 from the TV and the other end to the computer. It did not show anything. The TV signal on HDMI showed the signal and the TV did not change after I press F3 or F4. F5 etc. What is my next step?

DAVEINCAPS August 30, 2016 at 00:23:16

Could this be associated with an upgrade to windows 10 or windows 10 updates? I seem to recall a few reports of dead computers afterwards. You might try temporarily disconnecting the hard drive and then starting it up to see if the HP logo or posting information appears. Otherwise you probably have a hardware problem inside the laptop.

Hi DAVEINCAPS, Thanks again. I recall you gave me a hand before when I had a computer problem. So, your'e right - I had an upgrade to windows 10 and some updates along the way. Now, how do i temporarily disconnect the hard drive? If I put my Restore disk in the DVD drive and reboot it, would it take the Restore Disk? I should see the HP logo if using a Restore Disk works, right?

DAVEINCAPS August 30, 2016 at 02:48:43

I'm not sure about that particular model but usually there will be a panel on the bottom of the laptop you remove to expose the drive. My reason for mentioning disconnecting it was that if the problem was windows then maybe it was starting to boot into windows before the HP logo appeared on the screen thereby making you think the problem was elsewhere. I don't know if that's likely but it's possible. But instead of disconnecting the drive it may be easier to slow it down by hitting the 'pause' key or the bios setup or boot order keys (if you know what they are without seeing the prompts on the screen) giving the screen a little more time to display. Anyway, from what I can tell, windows 10 update problems are rare but sometimes happen. As I mentioned, if that's not it then some internal hardware problem is likely since you've already tried an external monitor. Oh and yeah, it should boot from the restore disk if the DVD drive is first in the boot order and the problem isn't hardware related. message edited by DAVEINCAPS

Thanks DAVEINCAPS. I will reboot with the Windows disk and hope the sequence starts with the outside disks. My last resort will be to call HP techs and let them work to solve my problem. As you know they can control my computer and work on it. Anyway, thanks to all for your efforts.

DAVEINCAPS August 30, 2016 at 19:06:40

✔ Best Answer

You're welcome. Keep us updated.

I called HP Technical for help and he updated the Bios - Hold the Window 10 Key botton and the B key and the On botton at the same time. After 5 secs, I released all the bottons and I got the the panel screen to display the Bios. The tech person controlled the screen after he asked me to log in to their control app. Just FYI.

DAVEINCAPS October 2, 2016 at 18:40:12

Thanks for posting back with the fix.

Derek October 3, 2016 at 04:01:40

Good to hear its fixed. I'm thinking the screen might not have been entirely blank originally but probably showed something about BIOS access. Always pop back and let us know the outcome - thanks