Solved Why won't my Logitech M325 mouse work?

January 25, 2020 at 11:29:09
Specs: Chrome OS
I have a Logitech M325 mouse but it isn't working. I flick the switch and the green light goes on but, either it won't connect to the USB thing, or there is something wrong with the sensor. Or that's what I think it is. Do you have any ideas on how to fix it?

See More: Why wont my Logitech M325 mouse work?


#1
January 25, 2020 at 16:47:51
If a mouse is powered on and not connecting there is little you can do but replace it.
It appears that the mouse is a wireless mouse so make sure that the USB wireless dongle is plugged in.
Just to be sure, restart the computer with the mouse turned on. there is a small chance this will help.
All mice should work on basic functions without drivers installed but if they have a driver available on their website you can try installing it.
If it does not still work then there is nothing to do but replace it.
You may have an old working wired mouse around the house that you can find and use until you replace that one if you prefer the wireless variety (a local friend might even have one you can use for a day or two).

You have to be a little bit crazy to keep you from going insane.


Report •

#2
January 25, 2020 at 17:01:31
✔ Best Answer
Have you checked the troubleshooting tips on the Logitech quick start guide?
https://www.logitech.com/assets/490...


Help with setup: Mouse is not working
1. Is the mouse powered on?
2. Is the Unifying receiver securely plugged into a computer USB port? Try changing USB ports.
3. If the Unifying receiver is plugged into a USB hub, try plugging it directly into a USB port on your computer.
4. Check the orientation of the batteries inside the mouse. To check battery power, turn the mouse OFF and then ON. If the battery indicator light glows red or does not glow at all, replace the batteries.
5. Try using the mouse on a different surface. Remove metallic objects between the mouse and the Unifying receiver.
6. Try moving the Unifying receiver to a USB port closer to the mouse. If you are using a tower PC, go to www.logitech.com/usbextenderfor a USB extender.
7. Try reconnecting the mouse and Unifying receiver using the Logitech Unifying software (refer to the

Unifying section of this guide

The Logitech® Unifying receiver
Plug it. Forget it. Add to it.Your new Logitech product ships with a Logitech® Unifying receiver.
Did you know you can add a compatible Logitech wireless device that uses the same receiver as your current Logitech Unifying product?

Are you Unifying-ready?If you have a Logitech wireless device that’s Unifying-ready, you can pair it with additional Unifying devices. Just look for the orange Unifying logo on the new device or its packaging. Build your ideal combo. Add something. Replace something. It’s easy, and you’ll use only one USB port for up to six devices. Getting started is easyIf you’re ready to pair your device(s) via Unifying, here’s what you need to do:

1. Make sure your Unifying receiver is plugged in.
2. If you haven’t already, download the Logitech® Unifying software from www.logitech.com/unifying.
3. Start the Unifying software* and follow the onscreen instructions to pair the new wireless device with your existing Unifying receiver. * Go to Start / All Programs / Logitech / Unifying / Logitech Unifying Softwar


Report •
Related Solutions


Ask Question