why won't my computer CD door open?

September 17, 2014 at 15:11:36
Specs: Windows Vista
I can't get my CD door to open. I also can't launch my free karaoke player. Is there a connection?

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#1
September 17, 2014 at 15:22:55
If there is a disk stuck in the drive usually there is a small pin hole on the front of the unit. Pushing firmly with a straightened out paper clip will open it. If it is not opening with the button on the front it is most likely a mechanical fault, mostly requiring drive replacement.

You have posted this in "The Lounge" which is for general chit chat. It would do better on the Vista forum (assuming that's what it is) so I will ask the powers that be if they would shift it there.

Always pop back and let us know the outcome - thanks


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#2
September 17, 2014 at 15:48:11
Thanks much. There is no disc in, as I can't open it. I tried to launch my karaoke player to pop in a disc. The player won't launch as i get the never ending circle.
I tried the "pin hole fix". no way does it help. I tried microsoft fix-it, but then I get common error code which installs troubleshooters, but won't let me run any! What a day! I've checked all driver updates. No help. Almost 3hrs. now. Don't know what else to try.

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#3
September 17, 2014 at 15:53:25
So, you did get the tray to open?

Have you tried to reboot? Are you sure the disk you inserted is good?


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Related Solutions

#4
September 17, 2014 at 15:57:39
Most likely the drive band needs replacing, so unless you are into this sort of thing then it "drive replacement" time. If this is a hardware fault then software fixes will not help and could make things worse. That's my take on it but assuming this post gets shifted then you might as well see what others say too.

Drive replacement is easy on a PC but more fiddly for a laptop.

Always pop back and let us know the outcome - thanks


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#5
September 17, 2014 at 16:00:11
still didn't get the door to open but will try a reboot, and I repeat...there is no disc stuck in there.

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#6
September 17, 2014 at 16:08:32
You can always hope but in my view you need a new drive. Yes I realise there is no disk in there.

Always pop back and let us know the outcome - thanks


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#7
September 17, 2014 at 20:09:27
Did you try 'eject' from its right-click menu in 'my computer'? If by chance the optical drive open/close button is bad that should work to open it.

When doing the paperclip thing the computer needs to be off otherwise the optical drive is powered up and will try to close the tray as you push it open.

Also, when doing that you're manually moving the drive gears so it's easy to miss the 'sweet spot'. It may take several pokes to get it right (I know, I know, 'that's what she said'.)

But even if you're successful in getting it open, as already mentioned, you need to replace the drive, although it may still read disks.


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#8
September 17, 2014 at 20:16:32
Yes, try DAVE's first line before you panic because if it is just the button itself we could work out a way to live with it.

Always pop back and let us know the outcome - thanks


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#9
September 18, 2014 at 01:24:04
To add to DAVEs suggestion, when you use the paperclip you will feel a little resistance. You need to push firmly but not too hard and you will be able to feel the gears begin to give way under the force.

The button isn't electronic.


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#10
September 18, 2014 at 10:27:30
Re #9

"The button isn't electronic

EDIT:
They've definitely been electronic since Win 98 days and possible a lot further back than that (if not always).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
September 18, 2014 at 12:37:23
Derek,

Come to think of it my old Compaq laptop emergency eject button was electronic. I would think thus is the case with nearly all laptop PCs though.

I've got 2 mid 2013 optical media drives I'm going to check out. To be honest I've never come across an electronic emergency release in a desktop PC. It seems like it would defeat the purpose in the event of power supply failure. I guess the capacitors would hold enough stored charge to allow this to work.

Thanks for the heads up.


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#12
September 18, 2014 at 13:10:27
Aha, we might be confusing two different things. The paper clip for disk removal (already done to death on this post) is mechanical - it pushes levers. I've just checked the button on my old W98 and it was even electronic then. When you press this it starts the tray motor which operates the mechanism through drive wheels and a small band. These can eventually stretch or wear causing slip so the button does nothing. I've struggled along using the bands used for tying horses hair - not ideal but they work for a while. It's even possible, with a lot of effort, to fit them through the open drawer.

Always pop back and let us know the outcome - thanks


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#13
September 18, 2014 at 13:46:01
The pin hole fix will only open the tray slightly. Then you need to pull it out the rest of the way. If you are NOT getting any movement then you have not positioned the wire correctly.

If there is a hole then that will work.

How can you be sure there isn't a disk stuck inside?


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