Why won't my Canon TS5160 copy?

March 30, 2020 at 04:57:45
Specs: Windows 10, Intel Core i7, 2GHz, 8GB RAM
Until a week ago, this near-new printer printed, scanned and copied with no problems at all. Printing and scanning still work fine, but it will not copy. I've checked all the settings, rebooted the printer and the computer, all to no avail. And the Canon manual is no help at all. Any ideas?

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#1
March 30, 2020 at 05:10:07
Any error codes?

Perhaps a re-installation of the drivers "might" resolve the problem?


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#2
March 30, 2020 at 05:33:48
No error codes -- just does not copy. Will re-install drivers and report back.

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#3
March 30, 2020 at 06:06:20
Some times these things happen after a Windows Update. Check your recent updates and Google them to see what they are for.

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#4
March 30, 2020 at 22:30:38
Can you copy from the control panel on the printer itself? This would be a good test to see if it's a faulty printer or a Windows issue.

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#5
April 1, 2020 at 10:45:35
As #4 above, if the copy button on the printer does not respond then the issue is most likely with the printer itself or its own software. See if there is a way to update the printers software directly or contact Canon Tech Support and see if they can resolve it or at least give you a new things to test to see if the printer is the issue and if it needs an update or replacing, hopefully under warranty.

You have to be a little bit crazy to keep you from going insane.


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#6
April 14, 2020 at 04:59:45
Sorry not to reply earlier -- been out of town for the last week and a bit. Copy button on printer does not work, so sounds like a printer problem, and I'll call Canon Tech Support tomorrow.

But another problem has popped up. I tried to print an old Word doc -- it would not print (no error messages, just did nothing). When I tried to print other things, it wouldn't because the Word doc was still in the print queue. I've tried (many times) to cancel the document and cancel all documents -- it says the doc is deleting, but it just stays there whatever I do. Even tried Ctrl-Alt-Del Task Manager without success. So now my so-called printer will not copy or print!! Any ideas? I'll also ask Canon Tech Support if I can get through.


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#7
April 14, 2020 at 06:00:10
When the document is stuck deleting in the Queue the only way I have found to remove it is to unplug the printer and restart the computer, plug the printer back in after 10-20 seconds and it should be up and running by the time the computer has rebooted.
Another thing that might work but I have not tried it is to go to Services and turn off the print spooler for a short time, turn the printer off and then on and restart the print spooler again from services. Again, is should work but I have not tried it since restart is easier to me. I give this option because you might to want to close a lot of things running.

You have to be a little bit crazy to keep you from going insane.


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