|Is the printer connected to usb at this computer or on network?|
Look at default printer in control panel maybe, This printer ought to be set as default. There is way to do a test page. Try that first. Remember that control panel is usually the settings that other programs will use. If you set page size in control panel then usually those setting relate to program settings.
What happens on test page print?
"The era of big government is over," said Clinton 1996