Why is my tv not recognising files on external drive?

October 9, 2014 at 17:36:05
Specs: Windows 8
I have movies stored on my Seagate External 2T Drive. When I connect it via USB to my Panasonic Viera Tv Model TH-L42ET60A, it says there are no supported file types on the drive. How can I fix this? Thankyou

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#1
October 9, 2014 at 18:59:16
What files do you have on the drive?

Do you know what formats are supported by the screen?

Is it possible that it only supports FAT/FAT32, whereas you have the drive formatted as NTFS/EXT4?

Does the drive actually turn on? i.e. is the USB cable enough power for it to operate properly?

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#2
October 9, 2014 at 19:29:11
The files on the drive are all supported by the tv. The drive was NTFS when I got it, so I tried to format it using Windows8 and the only other option I got was ex-FAT. I'm thinking that is the problem, but I don't know how to make it FAT32 when the computer doesn't give me that option. I have EaseUS Partition, so I'm going to try partitioning it and hoping that will also give me a FAT32 option. What do you think?
Yes the drive turns on. The tv supports USB 2.0 but I'm not sure how to find out what size cable the external drive has. Any ideas?
PS The drive was given to me, so I don't have any of the paperwork that would've come with it.

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#3
October 10, 2014 at 10:40:24
"The files on the drive are all supported by the tv"
Can we take it that this means the file extensions of your movies are listed as OK in the TV manual? I have sometimes hit issues where domestic devices can be fussy about some file sources even though they purport to be able to handle them. If the files are "conversions" that can often cause issues.

Always pop back and let us know the outcome - thanks


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#4
October 10, 2014 at 15:22:21
Yes. that is what I meant. All the files are listed in the tv manual as "supported". A lot of them are conversions as well.

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#5
October 10, 2014 at 15:38:59
Are they in folders? If so, copy one to the root of the drive and see if it finds it then.

Always pop back and let us know the outcome - thanks


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#6
October 10, 2014 at 16:26:59

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#7
October 11, 2014 at 21:09:45
Yes I know NTFS is not supported. It is formatted as ex-FAT
No the files are not in folders.

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#8
October 11, 2014 at 21:21:30
Is it possible that the TV just isn't capable of recognizing and reading drives that large? It's probably designed for smaller flash drives, have you tried one of those?

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#9
October 12, 2014 at 10:54:50
That's a good point from NT56erbx. The TV might not be expecting a large HD drive.

Always pop back and let us know the outcome - thanks


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#10
October 13, 2014 at 00:04:38
According to the manual it can read anything up to 3T.
I did think of that and partitioned it, but it still said that there were no supported files on the drive, even though there was.

message edited by f.farndy


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#11
October 13, 2014 at 06:35:07
What exactly are the file types you are using?

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#12
October 13, 2014 at 09:21:36
Get a partition tool like mini partition tool

http://www.partitionwizard.com/free...

format to FAT32.

Quite frankly, not a very good tv, FAT32 will only support files up to 4GB, so no high def movies.

A thank you would be nice, if I have helped.


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