Solved why is my enclosed PC is shutting down in use.

January 12, 2018 at 15:39:27
Specs: Windows 10
My "impossible" to open all in one pc is shutting down well in mid use. I'm thinking its due to over heating but I am not able to get inside due to fear since the last guy broke it trying to.i hope this is my problem but I'm not sure how to fix it.

my cpu temp idles at 30-35 when in use 45-55 and spikes had it up to 70+

any advice is great.


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✔ Best Answer
January 12, 2018 at 18:03:53
In case you need to open up:
https://www.youtube.com/watch?v=mx3...

Check the CPU fan for dust buildup



#1
January 12, 2018 at 16:32:00
Presumably there are air vents into the case?

If so... then using a (can possibly two) blow out those vents.

Quite possible those vents are clogged up with dust.

What make and model is your computer?


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#2
January 12, 2018 at 16:47:05
yes there are air vent, I just need to get some air cans.i went to system info on windows 10 so please tell me if this is wrong but for system model it has 27-n119 and its a HP. Its a all in one computer with the monitor also a touch screen.its about 27inchs.

also we have it stuck in a room with another computer setup and a giant tv we use as a monitor for watching stuff on this computer. they are close to each other but ew have 2 fans going.


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#3
January 12, 2018 at 17:15:48
"my cpu temp idles at 30-35 when in use 45-55 and spikes had it up to 70+"

At what point does it shut down? Your system specs are below; below that are your CPU specs. Notice the Tcase is 66C so it's very possible overheating is the problem. Hopefully the cans of air fix it.

https://support.hp.com/in-en/docume...
https://ark.intel.com/products/8820...


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#4
January 12, 2018 at 18:03:53
✔ Best Answer
In case you need to open up:
https://www.youtube.com/watch?v=mx3...

Check the CPU fan for dust buildup


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#5
January 12, 2018 at 18:29:00
It shuts downs whenever we are doing something intensive. So we will be playing a game and randomly the screen will go black and the computer will force itself to sleep. the good thing is its only asleep and takes but a minute or 2 to get back up and going.

Sorry for saying "Shut down" it just crashes the computer to go to sleep immedeitly.
i will note this only happens when playing games or doing something intensive,we have just watched a show and looked online for solutions for the last 2-3 hours and not a problem.

i will grab some air cans to tomorrow and thank you for linking the specs, i will look at them :)


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#6
January 13, 2018 at 06:26:40
if the air cans don't work then I will risk it and thanks you for finding this :)

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