|Did it previously work OK on that system? Did you just upgrade to windows 8 or 10? If so check for possible driver updates.|
Apparently USB 3.0 doesn't like some devices designed for USB 2.0. The easiest fix would be to use a 2.0 port, if your computer has those too.
This says using a 2.0 cable in the 3.0 port will allow the device to work: