why has Microsoft LifeCam addon stopped working on my laptop

March 9, 2015 at 10:52:18
Specs: Windows 7
my micro soft life cam worked perfectly untill my laptop did the latest up dates ,can you tell me how to put it right

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#1
March 9, 2015 at 11:21:42
A bit more info might help us:

1. What is the make and model number of the laptop?

2. Is LifeCam built in or an add-on webcam?

In the meantime, have a look in Windows Updates and see if there was a LifeCam / Webcam driver downloaded. If so it might be worth removing that particular update.

Always pop back and let us know the outcome - thanks


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#2
March 9, 2015 at 13:33:55
my laptop ie an acer aspire 5742 .its not the in built cam its an add on web cam

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#3
March 9, 2015 at 14:04:49
Thanks, what is the model number of the LifeCam?

If you cannot locate a Windows Update (as per my #1) then a driver update might help. Without the model number I can only refer you generally to this website (but it might not be yours):
http://www.microsoft.com/hardware/e...

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
March 9, 2015 at 15:02:27
im sorry but dont know the model number

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#5
March 9, 2015 at 15:23:09
There are a lot of them. See if you can identify it from one of these pictures:
http://tiny.cc/fj48ux
If so visit the webpage and it will probably give the number. If you find it let us know.

EDIT:
Here are two easier ways to find it:
Go to "Control Panel > Devices and Printers". It should show there, with the model number too if you are lucky.

The other way. Go to Device Manager (type Device Manager in Search) and the LifeCam number should show there if you expand out "Imaging Devices".

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
March 9, 2015 at 15:42:12
As you can see, I've edited my above post. When you are in Device Manager let us know if there are any errors showing (usually a yellow exclamation mark).

Always pop back and let us know the outcome - thanks


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#7
March 9, 2015 at 18:51:37
One other thought. Keep the webcam plugged in, then:

While you are in Device Manager, go to the LifeCam entry (as per #5), right click and select Uninstall. If you are asked if you want to "remove the software too" then say no. Do this whether or not an error is showing in Device Manager. Restart the computer.

What this does is break the links to the driver but leaves the software in place. During restart it will search for a LifeCam driver as if you had plugged in the webcam for the very first time. This locates the software afresh which quite often gets things going again.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
April 16, 2015 at 17:47:44
Did you manage to get it to work?

Always pop back and let us know the outcome - thanks


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