Why don't I have access to my WD My Passport?

January 16, 2017 at 08:08:59
Specs: Windows 8

I have a problem with my WD My Passport. A few days ago it suddenly showed up with the name "Local disk" instead of what it was previously called, "My Passport". It only shows up after refreshing the file explorer and when it does show up, I cannot open it, nor can I open its properties. When I right click on it, it does give me those options, but nothing happens when I click on "open" or "properties" or file explorer simply crashes...

Can someone please help me solve this problem? There's a lot of stuff on the drive and it would be a shame if I weren't able to retrieve it.


See More: Why dont I have access to my WD My Passport?

January 16, 2017 at 08:49:04
Did you make ANY changes to Windows just prior to this happening?

Look in Windows Disk Management for the external drive. Post ALL information listed there for that drive.

I assume you don't have copies of the data on the external? The idea of having an external hard drive is to create backups of data already on your main drive.

message edited by OtheHill

Report •

January 16, 2017 at 12:11:17
No, I did not make any changes, although there were updates waiting to be done, which I did, but that was AFTER this problem occurred.

I do have an update though: when I changed the name back to "My Passport", I was able to view the files again on the ext drive and its properties. The files are video files, which I do not have enough room for on my laptop. When I open them in VLC they do not play. Plus the file explorer is really laggy and when I dettach and re-attach it, after a few minutes it opens as "My Passport", but it keeps loading in the refresh toolbar and it never reaches the end.

As for the Disk Management, it says the drive is NFTS, that it is in "in order (primary partition)", how much space it has and how much is still available (which is correct) and that it's online.

Report •

January 16, 2017 at 15:45:44
Click on the link below for utilities that may help with the issue.

Was the drive originally formatted using NTFS?


Report •

Related Solutions

January 16, 2017 at 16:41:31
How old is this external drive?

Report •

January 17, 2017 at 06:58:49
Thanks, I will try the link. I don't know really, but I never changed anything, so I guess it was.

Report •

January 17, 2017 at 07:00:51
The drive is 3,5 years old approx.

Report •

January 17, 2017 at 07:27:27
Check to see if the drive works in another computer. If not, look into a new enclosure for that drive. If that doesn't work, the drive itself is failing, and you should immediately backup anything you want to keep, as the drive may soon die completely.

How To Ask Questions The Smart Way

Report •

January 17, 2017 at 07:39:45
It does not work on a different computer either. What do you mean with "enclosure"?

Report •

January 17, 2017 at 08:00:01
What Razor means is the unit you have has a regular hard drive inside of a housing that also has a USB controller that allows the drive to pull power from the USB port and interface with the computer.

Sometimes that "wrapper" fails. In your case I think the issue may be the drive itself. That is why I linked to the test utility.

At any rate, If your internal drive does not have enough capacity to store ALL your personal files then you may want to protect those files by using a SECOND external har drive or using one of the cloud storage services to maintain at least TWO copies of any files you want to keep.

Hard drives fail, as I suspect your may be doing. They can also be lost or stolen. You need duplication. Things like photos may need triple backup. The rule of thumb is the more important the files, the more backups you maintain.

I burn Photos to DVDR or CDR in addition to maintaining TWO or more digital copies.

System backups are done for convenience. If your internal hard drive fails you can restore all the data, settings, etc. from a backup. Folks get lazy with computer maintenance and don't regret that until it is too late.

Hope that helps.

Report •

January 17, 2017 at 08:15:02
Hi, yeah thanks for everything, but I'm afraid the drive is lost. The WD programme from the link you sent does not work, as it keeps saying it is unable to complete the scans and it does not give an explanation why. I also tried running a chkdsk, but that was also unable to complete for some reason. Do you think trying to format/clear the drive will be useful? Or should I just lay it to rest?
Cheers again :)

Report •

January 17, 2017 at 09:11:39
Then remove the drive from the enclosure and connect it using an adapter. You can buy one for $20 that allows connection for any 2 1/2" (yours), 3 1/2", or 5 1/4" optical drive. See the link below.


Report •

Ask Question