Solved Why does printer say it is offline?

July 20, 2015 at 18:32:04
Specs: Windows 8.1
It is set as default. All ink cartridges are full. There is paper in tray. Cable is seated correctly. It is plugged in. It is on. It will not print. Why?

See More: Why does printer say it is offline?

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✔ Best Answer
July 21, 2015 at 15:29:53
Sometimes things just work out that way. These electronic devices definitely have a mind of their own.


#1
July 20, 2015 at 19:15:25
Sometimes that happens and you try 'everything' but it does not print or recognize the printer is there. In this case, go to Devices and Printers (Windows key and type Printers and you will see it as a choice). Right click on the printer and select Delete or remove printer. As soon as this is complete, choose 'Add Printer' from the top and select your printer and tell it to install, if it asks, use the existing driver. When complete, you should be set.

You have to be a little bit crazy to keep you from going insane.


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#2
July 20, 2015 at 19:51:48
I selected "Remove Printer". Nothing happened. It remained as default. I found a troubleshooting link (right click brings it up as an option) and clicked on that. It told me to try printing again. I did, with the same "offline" result. Then the Troubleshooter did an analysis and told me the printer is turned off. It isn't. At this point, I wonder if I have a hardware problem?

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#3
July 20, 2015 at 21:43:55
Have you tried other USB ports? If you plug it in while the computer is running do you get a notice that new hardware is attached?

Even though the cable is firmly attached you may want to try another one.


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#4
July 20, 2015 at 21:53:05
what about right click on the printer icon and select use printer online?

Hardware Technician


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#5
July 21, 2015 at 14:28:59
DAVEINCAPS, Fingers and Dashing_Star:
The printer has started working again without my doing anything further. Maybe it just decided it had been having too much fun at my expense and would now behave itself. Who knows? Thanks for all the suggestions.
Oh, and Dashing _Star, I have no such option when I right click on the printer icon.
Thanks a bunch!

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#6
July 21, 2015 at 15:29:53
✔ Best Answer
Sometimes things just work out that way. These electronic devices definitely have a mind of their own.

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#7
July 21, 2015 at 17:24:29
Good,
I would also have suggested turning off both computer and printer, waiting about a minute and turning both back on which sometimes also helps but this is better, if annoying when you really need to print something.

You have to be a little bit crazy to keep you from going insane.


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#8
July 21, 2015 at 17:41:35
Fingers, I had tried that, too. I also had unplugged it and plugged it back in. And shut it and the PC down overnight twice before. That usually works. But when it didn't work twice, I was at a loss. Still am, actually. When this happens again (and you and I know it will) I'd like to be able to say, "I know how to fix that!". :D

DAVEINCAPS, There are such things as computer gremlins. I'm sure of it.

Thanks for helping me through my adventure, and remember, "Things are always darkest just before they're totally black".


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#9
July 22, 2015 at 03:57:31
If you removed the printer and you still saw it listed then either there were two instances installed and you were sending the print job to the wrong one, or the printer was automatically re-installed be Windows.

Is this a wireless printer?


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#10
July 22, 2015 at 15:48:56
OtheHill, Yes, it is a wireless printer. There were not two instances of it installed. I've had this problem before, and it cured itself that time, too; but that happened overnight, so I thought the reboot took care of it. This time it was out of commission for a few days, thus there were a few reboots with no change in the "offline" status. I did use Windows to try to fix the problem and was advised that there were updates waiting to be installed (?). Perhaps one of the updates did the trick. On the other hand, I tried so many "fixes" I can't keep them all straight, then shut down for the night. At the next reboot, the printer was working. So was it something I did that took effect after the reboot? Was it something in the Windows update (which I seriously doubt)? Or was it magic? It would be nice to KNOW.

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#11
July 22, 2015 at 16:06:57
It was the electromaneto effect the what's-it had on the thing-a-ma-do-dad that reset it with the turning of the tides....
Actually, I did not notice that it was a wireless printer, rebooting the router also might have been a good idea in this case.
I doubt that a Windows Update fixed the printer, if you said that a windows update took down the printer, I might have suspected a bad driver update but in this case, probably not.

You have to be a little bit crazy to keep you from going insane.


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#12
July 22, 2015 at 17:14:38
Yup. I rebooted the router, too! It was gremlins, I tell you! :D

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#13
July 22, 2015 at 18:23:36
Sunspots.




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#14
July 22, 2015 at 19:58:20
Your USB ports are set to go into a suspend mode or something similar. Check the advanced settings for them in Control panel> Power options> change when the computer sleeps> Advanced settings> USB.

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#15
July 22, 2015 at 20:56:10
In Post 6 DAVEINCAPS wrote...

Sometimes things just work out that way. These electronic devices definitely have a mind of their own.

That's exactly what happened at my end. My wife kept complaining about Printer gone offline. I tried everything I could find through Google search, I even changed USB cables and ports. It worked for a while but then the problem came back to nag her again. We gave up. Then few days later the disappeared on its own.

i_Xp/Vista/W7User


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#16
July 23, 2015 at 14:56:05
OtheHill - I'm afraid you lost me. I followed the path you suggested and found USB settings are "enabled". This seems correct to me.
Since this problem has only occurred twice since I've had the wireless printer (a few years), it would seem to me that my settings are correct. Otherwise this would have happened many times, wouldn't it?
I don't print very often. When I do is the only time I turn on the printer. It makes noises for a while - opening the print door, etc.; meanwhile a window opens that tells me the printer "needs attention"; I tell it no, the printer is fine, just be patient; shortly thereafter it begins printing. When this problem occurred, the window stated that the printer was "offline" - a whole different ball of wax from "needing attention". Nothing I did brought it back on-line - which is all detailed above. Then one evening I booted the PC, turned on the printer, brought up the document I wanted to print, hit CTRL P, and VOILA!, the window opened and did NOT say "offline". The printer made its little sounds and promptly spit out 6 copies. (I was taking no chances with printing it only once.)
Thanks for all the advice and suggestions!

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#17
July 23, 2015 at 19:48:09
Please note that all modern printers use an energy saving mode when not in use and do not use much energy so it is OK to leave them on all of the time. This way there is no wait when you really need to print something.

You have to be a little bit crazy to keep you from going insane.


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#18
July 24, 2015 at 08:53:33
Look further into the USB port settings. Enabled means the ports can be turned off at some point. Disable that setting to have the USB ports active at all times.

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#19
July 24, 2015 at 15:26:33
Good grief! You guys sound like my nephew! "Why do you shut it down? It probably only saves you ten cents a month." My mother, his grandmother, would roll over in her grave if she heard that! :D
I never need to print something so badly that I can't wait for the thing to fire up, Fingers. P.S. In the time I've had the printer, I've probably saved $3.00 by shutting it off.

I'll check that USB setting again, OtheHill, and disable it. That does not explain why those same settings have worked smoothly for a few years before this problem occurred a few months ago and then again last week, however.


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#20
July 25, 2015 at 15:16:16
Constant updates from the printer manufacturer and MSoft.

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#21
July 25, 2015 at 16:20:22
Aha! That sound right. If it ain't broke, fix it.

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