Why does not wireless mouse work while USB mouse does?

June 14, 2015 at 10:34:41
Specs: Windows 8.1, Pentium/6 GB
Logitech wireless mouse does not work-but Device manager says it's working fine! Wired USB mouse is working.
Device manager lists HID mouse and USB mouse.

See More: Why does not wireless mouse work while USB mouse does?

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#1
June 14, 2015 at 14:09:39
Is this a new mouse or did you suddenly hit trouble?

Way too simple probably, but presumably the mouse battery is OK and you been through any appropriate connect button ritual on the mouse and its transmitter/receiver.

Did you use any drivers supplied (or later ones from the supplier)?

One trick that sometimes works with devices is to find it in Device Manager, right click and do the Uninstall. This simply detaches the software from the mouse which is setup again when the system finds new hardware. Best avoid any "Software Uninstall" if it offer that. This process is quite different from a normal uninstall from the Control Panel.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
June 14, 2015 at 17:18:32
Are you trying to use both wireless rodent and usb rodent at the same time?

What happens if the usb rodent is not plugged in?


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#3
June 15, 2015 at 00:45:48
Battery in the wireless mouse OK?

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Related Solutions

#4
June 15, 2015 at 10:02:16
You have to pair the mouse with the USB dongle that comes with the mouse. Perhaps it became unpaired. Go to Logitech's site and download the proper unifying software for the particular mouse.

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#5
June 15, 2015 at 16:03:22
did all that without success!
Thanks

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#6
June 15, 2015 at 16:07:07
If USB wired mouse is not plugged in the all I get is a frozen arrow!
I unistalled HID mouse and plugged it in again (in Device Manager ).
No success!
Thanks

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#7
June 15, 2015 at 16:08:18
Yes , I installed new ones.
Thanks

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#8
June 15, 2015 at 16:17:28
Try it in another computer (friend perhaps) just to make sure the mouse itself is OK.

Always pop back and let us know the outcome - thanks


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#9
June 18, 2015 at 08:53:09
Tried all that already

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#10
June 18, 2015 at 09:36:12
And did it work?

Always pop back and let us know the outcome - thanks


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