Solved Why does my screen turn white green and pick after sleeping?

Dell Inspiron 17r laptop computer
January 30, 2017 at 10:08:17
Specs: Windows 10
My laptop is now going to sleep instead of the screen saver. When you wake it up the screen is white and green. It slowly moves down the screen and turns pink and green. After it moves down the screen everything runs perfectly until it goes to sleep again. This also happens when i turn it on in the mornings (I shutdown every night). Does anyone know why this is happening?

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#1
January 30, 2017 at 10:27:43
Did this just start happening. If so, look at your latest Windows updates to see if you received any that deal with hardware.

If you have Windows set to automatically install updates that usually happens once a week. Look at the newest updates. You can Google the KB******* to find out what the update is for. You may need to click on the tab to show Windows updates.

I am assuming that no one else has changed any settings?

message edited by OtheHill


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#2
January 30, 2017 at 11:13:54
It has been happening for more than a year or two on startup. Dell replaced the motherboard, but that didn't solve the problem. Only within the last week has it started sleeping instead of going to the screen saver and causing the problem to happen when it wakes up.

I do have automatic updates and checked again manually this morning for anything that has come it. The computer is up to date.


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#3
January 30, 2017 at 12:35:22
✔ Best Answer
Go to power settings and select Never for sleep. You can still manually sleep the machine but it never will go into it by itself. While you are there set the hard drive to Never also. It will power down but only if you sleep the machine and this eliminates some sleep waking errors. You can set the screen to power down if you like or just use the screen saver instead.
The color of the screen on wake up may be driver related or maybe the monitor and it fades when it warms up. As a test you can restart the warm machine and if it does it with the warm monitor it may be the driver but if it does not do it with the warm monitor then it is the monitor or possibly the cable.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
January 30, 2017 at 14:10:28
Fingers - I did find a mistake in the problem as I stated it. The computer did not go to sleep. It powered the display off, and the screen saver was not active. This could have been set that way when Dell did some work on it. Anyway, I had already set the hard drive and sleep to "Never". So, I left the screen saver off and powered off the display after 5 minutes. I left it off for 5 minutes. When I moved the mouse, the white and green lines were there. They didn't last as long as they have been, but it was only 5 minutes.

I have checked the Device Manager for new drivers for the monitor and the Intel card, but it states my drivers are up to date.

This is the laptop screen not a cabled monitor.


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#5
January 30, 2017 at 15:12:26
So, this laptop is still under warranty and Dell has replaced the motherboard? They must have thought it was the integrated graphics then. You could post a picture of the problem on Photo bucket or another site like it and then post a link to the photo here.

I wasn't suggesting you check to verify updates are current. I was suggesting you tweak your update settings to not accept any hardware drivers and the like. You can go to the Dell site and allow it to scan your computer for updates. That is the right place to get any drivers.


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#6
January 30, 2017 at 17:51:03
Some Dell laptops used to use a daughter board graphics card. If yours has this configuration, it's possible they replaced the motherboard but not the graphics card. Send it back under warranty.

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#7
January 30, 2017 at 18:17:08
Thx1138 - They did not replace the graphics card. That was late 2015. The computer went out of warranty in January 2017 (naturally). I don't know if I have a recourse by saying the ticket was in and not fixed. Probably not, but they know the problem still exists.

Othehill - I went to the Dell website and they suggested a graphics driver download. When I went to install it, the message came up that it was older than my current driver. I installed it anyway. I will see in the morning if it does any different. At least the computer still runs as do the graphics. (Whew!)

I will comment again tomorrow.

Everyone thanks for all the good suggestions!!!


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#8
January 30, 2017 at 21:20:41
The changing colors slowly moving down the screen
definitely sounds like a problem in the screen. Since the
screen is now being turned off by Windows instead of
showing a screen saver, you are seeing the problem more
frequently: every time the screen turns back on.

The screen turning off instead of going to screen saver
isn't a problem. That's something you can easily change
in settings. The problem is in the screen.

-- Jeff, in Minneapolis


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#9
January 31, 2017 at 10:42:06
The older driver didn't make a difference on boot up this morning with the exception that there were more colors. I have changed the settings to use the screen saver and not power off the display. That should work for the daytime. I don't know if I should leave the older driver or re-install the new one. The card is being listed as an Intel HD 4000 graphics.

As I said earlier, I've had this problem for one to two years. After the initial start up, I don't have any problems with the monitor (now that the power isn't being turned off). It just seems that I have seen this problem with some of the desktop monitors at work several years ago. I thought maybe it was a common or known problem.


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#10
January 31, 2017 at 10:59:59
A clearer, more detailed description of the colors and lines
and what they are doing might help. Or as OtheHill suggested,
take photos of the screen, upload them to a file sharing site
such as Photobucket, and post a link to them here.

-- Jeff, in Minneapolis


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#11
January 31, 2017 at 13:13:13
Here is the link to Photobucket. Please let me know if this worked. I've never tried this before.

[URL=http://i44.photobucket.com/albums/f8/millers47/IMG_0008_zpsehb60vwu.mp4][IMG]http://i44.photobucket.com/albums/f8/millers47/th_IMG_0008_zpsehb60vwu.mp4[/IMG][/URL]

http://vid44.photobucket.com/albums...

Should be one or the other.


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#12
January 31, 2017 at 13:22:19
The second link works.

What is the photo of the mountains that shows after the screen clears?

message edited by OtheHill


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#13
January 31, 2017 at 13:30:44
That's my sign on screen. It is a picture I took in the Canadian Rockies - Mt. Kerkeslin.

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#14
January 31, 2017 at 13:50:41
Interesting. It does look more like a screen problem than like
a GPU or driver problem, but those aren't impossible.

This video was made in March 2015?

If it is still only lasting a few seconds at boot, I can see why
you lived with it. Annoying, but only briefly.

Good luck on getting the attention of someone who has seen
this exact problem before. Otherwise you'll probably need to
take it in to a shop.

-- Jeff, in Minneapolis


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#15
January 31, 2017 at 14:10:56
Thanks Jeff. It is annoying. But after Dell couldn't fix it, I decided it wasn't going to crash. I didn't know it would do it at other times until the screen saver and power settings were changed. Now I know not to ever turn the display off during the day unless I'm on battery.

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#16
January 31, 2017 at 14:45:39
Try changing it to one of the stock Windows screens temporarily to see if that has any effect on that start up screen issue.

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#17
January 31, 2017 at 15:05:09
OtheHill - I'm sorry, but i don't know what a stock Windows screen is. Can you clarify? Thanks.

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#18
January 31, 2017 at 15:26:33
Just remove or disable your mountain photo. It may be the cause of the issue. I am not running Windows 10 so I can't advise you where to find on of the stock screens.

In Windows 7 you right click on an empty space on the desktop and choose personalize.


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#19
January 31, 2017 at 16:23:41
Same place in Windows 10. I will let you know in the morning if that worked. Thanks!

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#20
January 31, 2017 at 20:34:08
I doubt that that will make any difference, either the screen itself or the graphics circuit or chip has a fault that fades to normal after it warms up. If it does not get worse then leave it alone. If it was still under warranty I would have them change out the monitor and even the related boards again if needed. We have one Dell machine (All in One) that has a similar monitor problem and it is fine all day and just shows the problem after a cold start in the morning. Restarts during the day do not show and signs so we ignore it until it warms a couple of minutes. This is fine since it is always turned on prior to any sales people arriving for the day. It has been doing this for about 6 months on a 3 year old machine.

You have to be a little bit crazy to keep you from going insane.


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#21
February 1, 2017 at 00:38:55
Fingers, I am not too hopeful either, but worth trying.

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#22
February 1, 2017 at 06:38:12
Fingers, my computer is four years old. Your Dell problem is the same. Mine just started quicker. Any time Dell was on the phone the computer was on, the monitor was warm and did not have the problem. My original problem of it occurring during the day was due to the power on the display being turned off. That has been solved thanks to your suggestion.

OtheHill, I did change the picture on startup, but it didn't make any difference. The screen colors last about 1-1/2 to 2 minutes.

Thank you to everyone that replied. I really appreciate it. I now have a good place to go for computer problem answers!


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