Why does my laptop crash when I use the built in camera?

November 10, 2014 at 06:26:44
Specs: Windows 7
I reset my laptop to factory not long ago, after this whenever I try to use the built in camera it shuts down. Also when I play any game except solitaire my cpu jumps to 90% and everything slows down.

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#1
November 10, 2014 at 07:10:37
First go to the mfg's web site and download and install all of the latest drivers for your system.
Second, uninstall any programs that you never use, most manufactures include a lot of software that they are paid to put there and you have no need for. This is especially true for antivirus software. If there is a trial version on the machine and you install your own preferred antivirus program without uninstalling what they put there, there will be a conflict.
Third, A lot of software is set to start with Windows because they feel that it should be instantly available when (if ever) you need it quickly. The problem with this is that when there are a lot of these programs running all of the time, it actually slows everything down by wasting system resources. If you have programs that you use and do not want to uninstall them but do not use them all of the time as soon as you start Windows, look into their settings and try to set them NOT to start with Windows but only when you want them. If there are any remaining that still start with Windows, run msconfig and go to the Start Tab and uncheck any except your antivirus program and anything marked as Microsoft, Apply and restart the machine.
Fourth, Install and Update Malwarebytes (Free version, uncheck the trial of the paid for version). Check the setting to scan for root kits (place check mark) and run the scan. This program will pick up on many nasties that your antivirus program has missed. It only scans manually when you launch it and is a good tool to run once a week or once a month and when you feel something is not right with your system. Remove anything it finds.

You have to be a little bit crazy to keep you from going insane.


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#2
November 12, 2014 at 13:39:56
Thanks for responding, I did what you suggested but it still is acting up.

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#3
November 12, 2014 at 18:14:27
1- Are you sure you installed the latest driver for the camera? Are you sure you chose the correct version (32bit or 64bit)?
2- Look in Device manager and see if there are any red or yellow warnings (!) by the camera. If so, try right clicking on it and uninstalling, then restart the machine and let Windows reinstall the 'new' hardware it finds. Hopefully it will then use the new driver you downloaded before. If it does not 'find' it, redownload the driver and install it again.
3- There is a possibility that the camera is not working properly due to a bang (to the laptop) or a pinched wire within the monitor or the hinge causing the problem.

You have to be a little bit crazy to keep you from going insane.


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#4
November 14, 2014 at 13:48:52
So I didn't do anything since my last post, but I seen my 2 year old playing on the camera. I watched for a few minutes and it seemed to work fine. still having problems with the laptop slowing down when we play games. thanks again for the reply.

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