Solved Why does my computer hangs

Microsoft Windows 10 pro (32-bit, dvd) w...
August 1, 2019 at 06:24:11
Specs: Windows 10, 16
Hello

I have a desktop computer and i have just put in a fresh copy of Windows Enterprise 64 bits. This is not the first time in install a fresh copy of Windows.
Here is my problem. My computer hangs for like 30 seconds or so or it is just very slow. I think i have all i need so it would be fast computer but it is not and now i just do not know what to do about this. Here is what i have in my computer and just maybe you could help me get my computer to work correctly.

CPU
AMD Ryzen 3 1200
Cores 4
Threads 4
Name AMD Ryzen 3 1200
Package Socket AM4 (1331)
Technology 14nm
Specification AMD Ryzen 3 1200 Quad-Core Processor
Family F
Extended Family 17
Model 1
Extended Model 1
Stepping 1
Revision ZP-B1
Instructions MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Not supported
Fan Speed 1558 RPM
Bus Speed 99.8 MHz
Average Temperature 24 °C
Caches
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 64 KBytes
L2 Unified Cache Size 4 x 512 KBytes
L3 Unified Cache Size 2 x 4096 KBytes

RAM
Memory slots
Total memory slots 4
Used memory slots 3
Free memory slots 1
Memory
Type Unknown
Size 16384 MBytes
Channels # Dual
DRAM Frequency 1064.1 MHz
CAS# Latency (CL) 15 clocks
RAS# to CAS# Delay (tRCD) 15 clocks
RAS# Precharge (tRP) 15 clocks
Cycle Time (tRAS) 35 clocks
Bank Cycle Time (tRC) 50 clocks
Command Rate (CR) 2T
Physical Memory
Memory Usage 36 %
Total Physical 16 GB
Available Physical 10 GB
Total Virtual 19 GB
Available Virtual 12 GB
SPD
Number Of SPD Modules 3
Slot #1
Slot #2
Slot #3

Motherboard
Manufacturer ASUSTeK COMPUTER INC.
Model PRIME B350-PLUS (AM4)
Version Rev X.0x
Chipset Vendor AMD
Chipset Model Ryzen SOC
Chipset Revision 00
Southbridge Vendor AMD
Southbridge Model B350
Southbridge Revision 51
System Temperature 27 °C

Storage
232GB NVMe Samsung SSD 970 (Unknown (SSD))
931GB USB 3.0 SCSI Disk Device (USB (SATA) ) 36 °C
111GB USB 3.0 SCSI Disk Device (USB (SATA) (SSD)) 32 °C
465GB Seagate ST3500414CS (SATA ) 28 °C
1863GB Seagate ST2000DM001-1CH164 (SATA ) 33 °C
465GB Seagate ST3500418AS (SATA )

I am out of options


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✔ Best Answer
August 1, 2019 at 08:35:27
somehting is going on with the memory(missmatched sticks), you should have gotten a mem score of around 75, with ~70ns of latency. also double the memory throughput on ryzen 1000.

1.turn the PC off, remove the power cord, then hold down the power button for ~15 seconds, all lights on the motherboard should be off.
2.remove the 8GB (corsair value select 2400CL16) ram stick and run it again,

in the motherboard from left to right (the 4 memory slots) should have:

1st slot: nothing
2nd slot: 4GB
3rd slot: nothing
4th slot: 4GB

this is roughly what memory score you should get:
https://ram.userbenchmark.com/Hyper...

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded



#1
August 1, 2019 at 07:07:41
"just put in a fresh copy of Windows Enterprise 64 bits. This is not the first time in install a fresh copy of Windows"
This is what is needed to achieve a clean install.

Delete all Partitions during the install.
Keep hitting Delete, until Delete & Format are greyed out.
You will then have an Unallocated drive.
No other drives should be connected during the install.

message edited by Johnw


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#2
August 1, 2019 at 07:28:33
did you install the fresh copy to your NVMe samsung 970 and not one of the slow HDD's?
that would be by far the fastest drive, somewhere between 1.2 & 3.8 times faster depending on the task ;)

https://ssd.userbenchmark.com/Compa...

have you confirmed your CPU is not temperature trottling?

try running this app(takes about 3minutes):

https://www.userbenchmark.com/resou...

and give us the url it gives(should open in a browser), and should look something like this:

https://www.userbenchmark.com/UserR...

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded

message edited by hidde663


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#3
August 1, 2019 at 07:45:19
Hello

Thanks for your answer.

To follow up yes everything was done as your recommendations

Thanks


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Related Solutions

#4
August 1, 2019 at 07:52:47
Hello and thanks for your follow up

For the installation everything was not plunged in except this drive NVMe Samsung 970 and i done a very clean install.

As for the report here it is

https://www.userbenchmark.com/UserR...


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#5
August 1, 2019 at 08:35:27
✔ Best Answer
somehting is going on with the memory(missmatched sticks), you should have gotten a mem score of around 75, with ~70ns of latency. also double the memory throughput on ryzen 1000.

1.turn the PC off, remove the power cord, then hold down the power button for ~15 seconds, all lights on the motherboard should be off.
2.remove the 8GB (corsair value select 2400CL16) ram stick and run it again,

in the motherboard from left to right (the 4 memory slots) should have:

1st slot: nothing
2nd slot: 4GB
3rd slot: nothing
4th slot: 4GB

this is roughly what memory score you should get:
https://ram.userbenchmark.com/Hyper...

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded


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#6
August 1, 2019 at 08:35:49
oh boii found someone else having even worse problems:
https://www.userbenchmark.com/UserR...

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded


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#7
August 1, 2019 at 08:38:14
have you tried a bios update?

ryzen 1000 series does have a lot of memory compatability issues, i have a feeling you might even do better with just the one stick of 8GB value select.

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded


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#8
August 1, 2019 at 09:48:51
Hello all and thanks again
I will look at the ram and follow up after.

I do have one question. My english is not the greatest so i need help with this question
What and how todo a bios update


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#9
August 1, 2019 at 10:41:49
Hello again

I have done what was asked to do with the memory and here are the results

https://www.userbenchmark.com/UserR...

Thank you


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#10
August 1, 2019 at 15:40:49
thanks for letting us know.

always buy matching ram sticks to avoid getting inweird situations like this,

anyways, you're still running single channel memory (instead of dual channel), i think it's best if you sell the 2x4 GB kit(as it is causing issues) & just get another 8GB corair value select "CMV8GX4M1A2400C16" ram stick.(should be around 35~ 40$)

try and get that exact model, for best compatability.

and then place it in the ram slot one over, so like in the righ most picture:
https://i.ytimg.com/vi/9w1U-kForAU/...

memory bandwitch doubles if in dual channel :)

should boost cpu performance by 10% & memory performance by 100%

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3000MHzCL12@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded

message edited by hidde663


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#11
August 1, 2019 at 17:55:15
Thank you for all your help

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#12
August 1, 2019 at 18:11:44
Nice work hidde663, top effort.

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#13
August 12, 2019 at 07:52:53
Hello again hidde 663

Well still having the same problem again. Here is the report https://www.userbenchmark.com/UserR...

As of a few days ago the same problem started again. I am starting to wonder if it is not my Samsung drive where the Windows is installed. As of now i just do not know what to do. I have unplugged all the drives and this is not the problem because even by removing them i have the same problem.


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#14
August 15, 2019 at 10:11:07
When you've tackled software including re-installs it makes me think you have some sort of hardware problem. The HD is a possibility (assuming you checked for overheating).

Run the Seagate test if you haven't already:
https://www.seagate.com/gb/en/suppo...

Always pop back and let us know the outcome - thanks


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#15
August 15, 2019 at 16:01:19
Hello

My hard drive is not a Seagate but a Samsung so it will not run the test on the. My hard drive that has Windows on it is a A NVMe Samsung SSD 970.

So now what can i do


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#16
August 15, 2019 at 16:33:40
"So now what can i do"
Run the Samsung tool.
samsung ssd tool
http://bit.ly/2N72jSg

Samsung Magician
https://www.softpedia.com/get/Syste...
http://www.samsung.com/semiconducto...


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#17
August 15, 2019 at 18:20:23
My Samsung is a M.2 250 gb hard drive and i was told that these cannot be tested.

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#18
August 15, 2019 at 18:56:22
Try some tools from Samsung:
https://www.samsung.com/semiconduct...

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