Why Do I Get This Blue Screen Crash Error Message?

August 22, 2015 at 11:48:07
Specs: Windows 8.1, Intel i7-4700MQ 2.4GHz/16 gigs
About three or four months ago, I have received a sudden computer crash blue screen of death that reads,

YOUR PC RAN INTO A PROBLEM AND NEEDS TO RESTART.
WE'RE JUST COLLECTING SOME ERROR INFO, AND THEN
WE'LL RESTART FOR YOU.

IF YOU'D LIKE TO KNOW MORE, YOU CAN SEARCH LATER FOR THIS ERROR:
KERNEL_SECURITY_CHECK_FAILURE
At the time of this error message
screen, it was an endless cycle of restarting my laptop computer because this error message screen would keep showing up preventing Windows from even loading. I could not log on to Windows or boot up Windows at all.

I tried a complete recovery to factory settings using my 5 recovery disks set and it failed.

I then, tried a complete system restore to factory settings using my 5 recovery disks set and succeeded.

However, in doing a complete system restore to factory settings, I accidentally deleted my system recovery D Drive partition.

Everything seemed fine till I received this same error message again on August 21, 2015
Only this time, I was able to log into Windows and so far have not received this error message.

My question is, what could be the cause of this error message?
I tried the following:
1.) Checked hard drive for errors and there were no errors on Drive
2.) Did a Windows Diagnostic Test scan on Memory and there were no errors or problems found
3.) Ran Anti Virus Scan using BitDefender Internet Security 2015 and no viruses were found

My operating system is originally WINDOWS 8.1 64 bit but I upgraded to WINDOWS 10 64 bit at 2:00 A.M. on July 29, 2015 through WINDOWS UPDATE. I've received this error message before and after the upgrade.


See More: Why Do I Get This Blue Screen Crash Error Message?

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#1
August 22, 2015 at 11:57:32
That can be due to various things. Next time you get it let us know any figures shown after the error message, particularly the first set. If a file name is mentioned let us have that too.

In the meantime run these three freebies in the order given. They often find what Antivirus programs miss:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find anything please copy/paste the logs on here. Even if the symptoms go away further checks will be necessary if you want to ensure your computer is properly clean.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
August 23, 2015 at 12:04:06
This is the results that I have received from the Adware Cleaner Scan:

# AdwCleaner v5.003 - Logfile created 23/08/2015 at 13:56:24
# Updated 20/08/2015 by Xplode
# Database : 2015-08-23.3 [Server]
# Operating system : Windows 10 Home (x64)
# Username : Joey Roddy - JOEY-RODDY
# Running from : C:\Users\Joey Roddy\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\iWin.com Games
[-] Folder Deleted : C:\Program Files (x86)\iwin games
[-] Folder Deleted : C:\ProgramData\iwin games
[-] Folder Deleted : C:\Users\Joey Roddy\AppData\Roaming\iWin
[-] Folder Deleted : C:\Users\Public\Documents\iWin

***** [ Files ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

[-] Task Deleted : RunAsStdUser Task

***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
[-] Key Deleted : HKLM\SOFTWARE\Conduit
[-] Key Deleted : HKLM\SOFTWARE\InstallIQ

***** [ Web browsers ] *****

[-] [C:\Users\Joey Roddy\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Joey Roddy\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: Proxy settings cleared
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1420 bytes] ##########


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#3
August 23, 2015 at 12:11:11
This is the results to the Junk Removal Scan:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.5.7 (08.18.2015:1)
OS: Windows 10 Home x64
Ran by Joey Roddy on Sun 08/23/2015 at 14:05:10.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Tasks

~~~ Registry Values

~~~ Registry Keys

~~~ Files

Successfully deleted: [File] C:\ProgramData\1438287571.bdinstall.bin

~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\alawarwrapper
Successfully deleted: [Folder] C:\users\Public\Documents\alawarwrapper

~~~ FireFox

Emptied folder: C:\Users\Joey Roddy\AppData\Roaming\mozilla\firefox\profiles\flzx0zt9.default\minidumps [2 files]

~~~ Chrome


[C:\Users\Joey Roddy\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Joey Roddy\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Joey Roddy\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Joey Roddy\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 08/23/2015 at 14:09:59.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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Related Solutions

#4
August 23, 2015 at 14:40:09
Thanks. I'll await the MalwareBytes log.

Always pop back and let us know the outcome - thanks


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#5
August 23, 2015 at 15:49:23
Still waiting for the Malwarebytes AntiMalware Scan to complete..

The time is 7:18 P.M. and it has already scanned 519,000 objects and found 1 detected objects so far....PUP.Optional.APNTToolBar.A

C:\Users\Joey Roddy\AppData\Local\Microsoft\Windows\INetCache\IE\0L4I13R2\pal_install_r1111[1].exe

Duration of Scan: 3 hours and 44 minutes

message edited by Joey_Roddy


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#6
August 23, 2015 at 20:31:05
after the malwarebytes antimalware scan was complete, i put the three detected items all pertaining to pal_install.exe in quaratine, and restarted my pc. blue screen appeared and said your pc ran into a problem. we are scanning the error info and we will restart for you. Kernel_security_check_failure. now the pc will not boot up at all, the power button led light is on and the caps lock key led light flashes twice repeatedly every three seconds. i am now officially out of a laptop computer...not your fault and not blaming you at all...just a fate unfortunate circumstance that was waiting to happen. life goes on.

message edited by Joey_Roddy


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#7
August 24, 2015 at 05:17:30
Not nice. Were there any numbers with that error?

Is this a PC or a laptop?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
August 24, 2015 at 06:34:38
no numbers with the error
i think either the bios is corrupted and crashed or the hard drive crash. either way i can no longer boot up my laptop. all i have now is this nintendo wii u that i get on for internet.

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#9
August 24, 2015 at 09:49:54
It probably won't help but you could try discharging the motherboard components, in the hope that we can unstick it so it is easier to look for the problem. Turn off, disconnect from domestic power and remove main battery. Before reassembling hold the Power Off/On button down for at least 20 seconds.

RAM has been known to cause this problem. If you can get to it you could try cleaning the edge connectors with a pencil eraser then popping the stick(s) in and out a few times to clear any oxide off the sockets too.

The problem with that error is it can be down to all sorts of things, both hardware and software - none of which being easy to diagnose in its present state. If you could run a Live Linux CD on it (or USB Flash Drive if you have no CD drive) then it would give a clue. They run purely from the CD and RAM, not touching or using either Windows or the Hard Disk.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
August 28, 2015 at 16:17:15
I received the same blue screen error message that says

Your PC ran into a problem. We are scanning for the error info, and we'll restart for you." (percentage stopped at 60%)
Kernel_Security_Check_Failure

The PC restarted, but now it won't boot up at all. The power button led light comes on, the caps lock button led light flashes twice every three seconds, but the screen won't come on at all.

This happened when I restarted my PC to complete cleaning process after I moved the three PUP files listed below:

pal_install_r1111[1].exe

using Malwarebytes Anti-Malware.

Is is possible to save this laptop if it doesn't boot up at all and there is no recovery partition drive on the laptop?

All I have is 5 DVDR recovery media backup disk set.

I bought this laptop for $1,397.34 on AMAZON website on April 3, 2014.

It only had a one year standard warranty and four months over...it is no longer under warranty.

My PC specs:

WINDOWS 8.1 64 Bit

HP ENVY 17t-j100

i7-4700MQ processor 2.40 GHtz with turbo boost up to 3.2 GHtz

16 GB RAM DDR3

1 TB Hard Drive

17.3 inch screen 1920x1080 pixels true HD

NVidia GeforceGT 740M Graphics Driver

message edited by Joey_Roddy


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#11
August 28, 2015 at 18:07:02
Sorry, can't really add anything to my #9 except that I rather suspect a hardware fault.

The fact that you were using MalwareBytes at the time was probably coincidence.

Always pop back and let us know the outcome - thanks


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#12
August 28, 2015 at 19:16:32
This is a good system and not to be wasted.
Try the recovery disks.
Do you have the Windows 8 license Key? (maybe somewhere on the PC casing? or the documentation that came with the PC?)


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