Solved why am i on the internet, but i'm not?

July 13, 2014 at 01:49:51
Specs: Windows Vista, 2 gb

everything was perfectly normal tuesday morning. i was gone for four hours, and when i came back, NOTHING was normal.
comcast said that the modem was old and not working, so, i went down and got a new one. since then, i have spent a couple of hours with comcast over six or seven calls, with NO results.

my yahoo email works perfectly fine, but nothing else does. when i can get google to come up, when i click on a site, the little arrow in the tab is going counter clockwise for a couple of minutes, then pops up with a stupid, "page not found", "connection was reset" or ignorant variations on them. obviously, you tube can ALWAYS be found. when i am in a site, such as this, it takes up to two minutes to change a page. it took a lot less time back when i had dial up.

the little icon on the bottom of the monitor says that i'm on network 5, local and internet. windows says that it can't find a connection problem.
comcast easy solve pops up saying that i've lost the connection. when i go into the control panel, the internet connections says that broadband is disconnected. when i try to connect, it ends up saying that it can't.
i'm obviously getting on the internet, but once there, it totally sucks.

i've done the antivirus and malwarebytes. i did a system restore, which is another problem. i had a dozen restore points, and restored it back to june 1st. now, i was going to try another system restore, and i only have three points, yesterday.

i am just about ready for a straitjacket. can anyone at least hazard a guess as to what is going on?
i have vista home premium.


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✔ Best Answer
July 13, 2014 at 10:42:41
You might also run (while you're at it)"

JunkWareRemoval tool

http://tinyurl.com/cv6xqjh

Adwcleaner

http://www.bleepingcomputer.com/dow...

And for good measure.. scan the system fully using the Kaspersky anti-virus rescue disk. It's a freebie - Linux based disk; loads into RAM only; updates itself when booted up; then scans the hard drive "fully" for any pests it can find. Some of them have a habit of hiding within a Windows OS thus escaping detection by a typical scanner... Booting into Linux (installed into RAM only) prevents that happening.

http://support.kaspersky.co.uk/viru...

and while you're at it still... run the (freebie) Kaspersky root killer utility

http://www.bleepingcomputer.com/dow...

and/or this one too

http://www.bleepingcomputer.com/dow...

After all of the above (and those suggested by riider.. - your system "ought" to be clean?

All of the above (incl. ccleaner) are regularly advised here by the cognoscenti on such matters (anti-virus gurus).



#1
July 13, 2014 at 02:00:32
Did Comcast check your connection from their end? They are able to check your speed and connectivity from their own terminals to see whether the problem is at your end or not.

If you get my gist.

message edited by btk1w1


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#2
July 13, 2014 at 03:27:54
yeah. comcast has tested, and reset, the modem six or seven times, every time i call. the modem apparently is working fine, at least from the modem out to comcast. i guess that leaves it somewhere between the computer and modem, but i can't figure where.

comcast's easy solve just popped up awhile ago, again.it goes through all the lunacy, and ends up saying to call infinity. i call infinity, they do whatever, say the modem is fine, but i still have the problem.

something happened in the four hours tuesday that i was gone, but, i have no idea what.


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#3
July 13, 2014 at 07:05:00
I had a similar problem and discovered that the ethernet cable between the cable modem and the computer was bad. I replaced the ethernet cable with a new one and problem solved.

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#4
July 13, 2014 at 08:55:34
that would really be a kick in the rear, after what i've gone through for five days. i'll try it though. it's comcast's ethernet cable, and i have to go down there tomorrow anyway. i'll let them give me another one.

thanks. i'll let y'all know what happens


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#5
July 13, 2014 at 08:57:35
"can anyone at least hazard a guess as to what is going on?"

My guess is your system is still infected. Are you using Internet Explorer? If you are, I suggest you go to Internet Options > Advanced, & click the Reset button. If that doesn't fix it, download & install Firefox. If you're able to access all your sites using FF, the problem is obviously with IE.

http://www.mozilla.org/en-US/firefo...

Do you run a cleaner? If not, download & install CCleaner-Slim. Run the Cleaner & Registry scanner - remove everything they find. If you don't regularly clean your system, please be patient, it may take a while for the initial cleaning. Once that's complete, click Tools > Startup, then review the startup list under the Windows tab. Disable or delete anything that you don't want starting & running in the background. Do the same for all the other tabs (IE, FF, Scheduled Tasks). When you're done, reboot & try accessing your internet sites again.

https://www.piriform.com/ccleaner/b...


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#6
July 13, 2014 at 10:42:41
✔ Best Answer
You might also run (while you're at it)"

JunkWareRemoval tool

http://tinyurl.com/cv6xqjh

Adwcleaner

http://www.bleepingcomputer.com/dow...

And for good measure.. scan the system fully using the Kaspersky anti-virus rescue disk. It's a freebie - Linux based disk; loads into RAM only; updates itself when booted up; then scans the hard drive "fully" for any pests it can find. Some of them have a habit of hiding within a Windows OS thus escaping detection by a typical scanner... Booting into Linux (installed into RAM only) prevents that happening.

http://support.kaspersky.co.uk/viru...

and while you're at it still... run the (freebie) Kaspersky root killer utility

http://www.bleepingcomputer.com/dow...

and/or this one too

http://www.bleepingcomputer.com/dow...

After all of the above (and those suggested by riider.. - your system "ought" to be clean?

All of the above (incl. ccleaner) are regularly advised here by the cognoscenti on such matters (anti-virus gurus).


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#7
July 14, 2014 at 03:12:04
i did reset ie, although i very seldom ever use it. i primarily use firefox, then chrome.

i ran the eusing registry cleaner, which i do about once a week, and did get cc cleaner. i don't know if it is "slim" or not.

i am puzzled by ie always coming up with a cookie, even though i'm not using it. i cleaned it four times on the cc, and it keeps coming up.

unfortunately, the problem remains. for example, i can get the yahoo main page fine, but, i cannot go to any of the news stories on it. i just get the stupid "connection was reset" idiocy after it's screwed around for two minutes


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#8
July 14, 2014 at 03:45:09
i seem to have encountered another problem. since it seems that ie has had to have a lot of things removed, and i don't use it much, i decided to delete it. however, when i go into program files to delete the stupid thing, i get the box saying that i need permission to do it. i AM the admin, so there is no one to give me permission to do anything.
i opened it up, and i can delete a bunch of components, but there is still a couple of things there giving me the same problem.

how do i fix this? i'm hoping that getting rid of ie might help. for some reason, it pops up with cookies, and now, even history, even though i haven't been on it at all


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#9
July 14, 2014 at 05:22:04
"i don't use it much, i decided to delete it"

If you don't like it, simply don't use it, but keep it intact AND updated. You may have worsened your situation by trying to delete it.

"did get cc cleaner. i don't know if it is "slim" or not.

If you got it from the link I supplied, it's the last one on the list & is specifically called "CCleaner-Slim". The standard version is loaded with ad-ware, the slim version is not. Installing the standard version is fine as long as you paid attention & made sure none of the bundled software got installed along with it.

Did you try any of the suggestions in response #6?


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#10
July 14, 2014 at 06:43:42
i have tried ALL of the things that all of you listed. i'm willing to try anything.
the cc cleaner i downloaded was the one right in front of me when i went to the site.

i actually only deleted two things out of internet explorer. after your message, i was going to put them back, but, they are not in the recycle bin.

since my problem started on july 8, and i did a system restore back to the 1st, but it didn't help, is there any way that i can make it restore to july 7? the only restore points that show now are since the 8th. the box that is supposed to be there to show restore points older than five days isn't there.


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#11
July 15, 2014 at 00:32:36
In the "System Restore" window, near the bottom, there is usually a link which says something to the effect of "show previous restore points" or something like it. It's usually overlooked. Does it show?

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#12
July 15, 2014 at 02:38:15
not at all. that's the problem. always before, when i did a system restore, there would be three or four restore points, but it had a box below it saying "show restore points older than five days"

no such thing is there now.

i tried the creating a restore point back to the first, but, all it did was make 7/1/2014 the description, and had the date the time that i created it


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#13
July 19, 2014 at 06:22:40
all of the answers obviously helped me in some way. they didn't solve the problem, but, certainly made me aware of many things.

i have no idea what the problem was. it is solved, however.

all of a sudden, everything started working right again. just like it stopped working, it started.

i immediately created a restore point just in case it was the computer that was the problem


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