Solved Why am I locked out of my new laptop? not this machine.

February 16, 2015 at 08:29:57
Specs: Windows
Blue screen is up with my name and e-address; asking for a password but will not accept typing.
It is a newly purchased laptop and it operates face recognition password

See More: Why am I locked out of my new laptop? not this machine.

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#1
February 16, 2015 at 10:11:48
if new a under warranty take it back to the place you bought it.

Davidw


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#2
February 16, 2015 at 10:54:21
✔ Best Answer
Either take it back as DavidW says or contact the manufacture's tech support for help. Be prepared to prove ownership when you call.

You have to be a little bit crazy to keep you from going insane.


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#3
February 16, 2015 at 16:23:42
Bought Curry's 'Know-How 24/7' and called the freephone number. Fixed the problem in 1 minute .It just involved pressing and holding down the on/off switch for about 15 seconds and waiting for restart.

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