What's causing all new hardware custom-built PC to freezes

May 1, 2015 at 22:40:10
Specs: Windows 7, Intel I7 3770k 3.50 GHZ/ 8gb ddr3 ram
I have a PC that was custom built with all new hardware, and it has hard freezes requiring a cold boot. It happens anywhere from once a month to a couple times a day
These freezes occur while doing anything from watching a movie, browsing the web, or when it's just sitting idly.

I replaced the PSU, flashed the Bios, reinstalled windows, changed the power settings, updated drivers, and re-sat the ram with no change.

Windows event viewer doesn't show anything that related to the crash except "previous system shutdown was unexpected".

After running stress, cpu, and memtest all came up fine.

Since all the hardware is new not sure what to switch out next, if I should reinstall windows 7 again or change something in the bios.

I'm using a
Intel i7 3770k,
Intel graphics 4000,
Asus H61M-A Motherboard,
1 Crucial DDR3 Ram 8GB
Samsung Evo 840 SSD as primary drive,
Seagate 1TB HDD
Corsair 550 watt PSU


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#1
May 2, 2015 at 01:34:49
Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using ZippyShare. No account needed. Post the link please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

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#2
May 2, 2015 at 01:49:36
Possible SSD problem.
Check for latest firmware.

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#3
May 2, 2015 at 02:21:59
Hi, I checked my minidump file and it was empty.

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#4
May 2, 2015 at 02:22:38
My SSD firmware is up to date, and works fine on my other PC.

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#5
May 2, 2015 at 03:04:34
If the folder is empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.

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#6
May 2, 2015 at 06:32:34
Turn off the auto-restart feature so that the error screen is displayed.

http://www.eightforums.com/tutorial...


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#7
May 2, 2015 at 13:14:31
Ok, I just did that. I'm not sure if this matters, but I haven't gotten any BSOD related to the freezing. Hopefully changing that setting will give me an error message.

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#8
May 2, 2015 at 14:06:38
"but I haven't gotten any BSOD related to the freezing"
Have a look here & tell me if there is a dump file there, don't upload it at this stage, just let me know please.

Kernel memory dump is located in C:\Windows\MEMORY.DMP

message edited by Johnw


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#9
May 2, 2015 at 17:16:26
No, I don't see a dump file.

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