Solved what to do ? WD passport password again

August 19, 2016 at 01:22:02
Specs: Windows 7
Hello ,
my WD passport open automaticlly on my PC , but when I want to use it at work's PC it asks me for the password !! :( I forgot it .
Thanks

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✔ Best Answer
August 24, 2016 at 04:33:47
If you don't have sufficient space on your home computer... then I guess it's time to buy another external hard drive; and transfer/copy the contents of your problem usb drive to the new one.

Incidentally - if you right click on the problem drive - what shows up; properties etc.? Anything else there that may allow you discover/view the password?

Whatever you do - do not change or interfere with the password if any opportunity presents itself. At least not until you have copied all the data to another drive.



#1
August 19, 2016 at 02:58:31
on your PC check if you can find it in:
Control Panel > All Control Panel Items > Credential Manager

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#2
August 19, 2016 at 06:08:51
Are you sure you are even allowed to connect a USB device to your work computer? The password MAY be one your company is asking for.

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#3
August 19, 2016 at 06:25:31
of course I am allowed , but this is not a password to access the usb because usually I use my stick mem ..

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Related Solutions

#4
August 19, 2016 at 06:26:24
thanks to reply sluc , I will check when I come back home :)

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#5
August 19, 2016 at 07:40:21
Also... as a precaution and just in-case... Ensure the contents of the WD are also copied/duplicated to another storage system (backed up to use an olde and frequently misapplied term these days); be it another hard drive or DVD even both.

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#6
August 19, 2016 at 08:18:55
"of course I am allowed"
Helpers access this site from all parts of the world and have no means of knowing such things. It is therefore quite reasonable to ensure such aspects are covered.

Always pop back and let us know the outcome - thanks


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#7
August 19, 2016 at 09:39:30
"but this is not a password to access the usb". Isn't your WD Passport a USB device?

Most corporations don't allow outside devices to be connected to their systems for security reasons.

It is also reasonable to think that if you need a password to access your WD passport at work you would also need one at home. The device doesn't know where you are accessing it.

message edited by OtheHill


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#8
August 20, 2016 at 15:08:47
- and likely the reason you appear not to be prompted for a password "at home" is likely that, having once been prompted and provided it wY back whenever..., it's now "remembered" by your operating system/windows explorer?

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#9
August 24, 2016 at 03:15:45
I have got a reply from WD and they were so fast :) , it looks that there is no sotution ..
they told me to copy 900 GB to my computer which is only 50 GB free

Dear Muhammad Nasir,
Thank you for contacting Western Digital Customer Support my name is Aleksandr and I am one of the WD Support Agents.

As I understand, you are contacting us in regards to the issue with My Passport. I sincerely apologise for any inconveniences that this may have caused you.

It unlocks automatically because you have previously saved the password in proper software on this PC. To resolve the issue I recommend you next:
1) Copy all your important files from the disk onto your PC
2) Re-format the disk (this is data destructive action):
http://support.wdc.com/KnowledgeBas...
3) Start using it from the scratch

Please don’t hesitate to contact us should you have any further questions.

Sincerely,
Aleksandr

Western Digital Service and Support


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#10
August 24, 2016 at 04:33:47
✔ Best Answer
If you don't have sufficient space on your home computer... then I guess it's time to buy another external hard drive; and transfer/copy the contents of your problem usb drive to the new one.

Incidentally - if you right click on the problem drive - what shows up; properties etc.? Anything else there that may allow you discover/view the password?

Whatever you do - do not change or interfere with the password if any opportunity presents itself. At least not until you have copied all the data to another drive.


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