Solved What causes sudden disconnects from the Internet?

Lenovo Lenovo - yoga ideapad ultrabook 1...
September 6, 2014 at 08:10:21
Specs: Windows 8.1, 4 GB
My wife's Lenovo Yoga laptop, after having its motherboard replaced at the factory because of jittering video, has developed a new issue: sudden, unexplained drops from the Internet (cannot connect messages). Her laptop reports that it is still communicating with our network, however.
The only way she found to reconnect is to log out and log back in, or shut down and reboot. To be sure, it has become as annoying as prescription drug ads during the evening news.
Does anyone know what's causing this issue (hardware?/software?) and how to remedy? BTW, her laptop is running Windows 8.
Thanks

howagood


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#1
September 6, 2014 at 10:29:46
✔ Best Answer
You could try the latest Win 8.1 Wifi drivers from Lenovo - that's assuming it is Win 8.1 and it is using Wifi. Make sure you get the right ones for your Lenovo model number. There were some issues with Win 8.1 at first which many suppliers fixed by issuing new drivers.

You could also check to see if you get the same trouble when using an Ethernet cable.

Always pop back and let us know the outcome - thanks


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#2
September 6, 2014 at 13:11:02
Thanks, Derek. I should have mentioned that the problem is most prevalent when my wife tries to awaken the laptop after a period of having the cover closed.

howagood


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#3
September 6, 2014 at 13:19:15
What happens when you do it? Sorry, couldn't resist that one LOL.

Yes, less likely from what you say but I'd still be inclined to check drivers as I know there were various issues with Win 8.1 Wifi requiring updated drivers.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
September 6, 2014 at 13:24:34
Thanks again, Derek. She won't let me near her laptop. I like your suggestion to try it with an ethrnet cable connected. Since the motherboard was replaced (due to an unrelated matter), I'm wondering whether the previous drivers and such were lost.
howagood

howagood


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#5
September 9, 2014 at 10:29:35
I assume the issue is now fixed. Was it drivers or something else?

Always pop back and let us know the outcome - thanks


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