Weird crash and after moment system restarted on 2080 Ti

January 23, 2020 at 12:57:42
Specs: Windows 10
Monitor:AORUS AD27QD
Cpu: i7-9900K stock 4.7 with Noctua NH-D15
Gpu: Rtx 2080 Ti Aorus Xtreme Waterforce ( stock no oc,temps max 63C on load )
Ram: 32gb 2x16 GB DDR4 GSKILL 3000MHZ XMP
Psu: Seasonic Ultra Prime Titanium 850W
mobo:Asus Prime Z390-A
SSD: Crucial 1TB
HDD: WB BLUE 1 TB
Case: Cooler Master Cosmos C700P

Hello.I left Metro Exodus running by character standing on the same place for 12 hours. When i back to home i press ESC and while exiting from game mission to MAIN MENU ( moment where GPU LOAD drops ) i get BLACK SCREEN and no monitor signal for 1 minute, and crash to desktop with TDR driver crash in event log. After that i log off from system and log back in again and system rebooted unexpected.

I dont have any other issues with stability in games. It happened once. Thx also not able to reproduce. Very weird.

C:/Windows/minidump ,not exist. C:/Windows/memory.dmp not exist.

Here is screens from dump file ---> C:/Windows/Livekernelreports/pow32Kwatchdog.dmp <--only that file appear. I think it is related to that pc reboot but not sure.

"A callout to Win32k did not return promptly"

https://i.postimg.cc/xCv9gqjd/w1.jpg

https://i.imgur.com/01kGvUb.jpg

It was hardware issue or not?

Also my gpu drivers is from november 2019. Windows 10 up to date. I dont know what is that pow32kwatchdog.dmp.


See More: Weird crash and after moment system restarted on 2080 Ti

Reply ↓  Report •

#1
January 23, 2020 at 16:44:06
Unless it happens repeatedly, or you are a programmer
responsible for fixing it, I wouldn't bother to worry about it.
Leaving a program with lots of complex timing running for
12 hours is likely to get stuck in a loop somewhere.

-- Jeff, in Minneapolis


Reply ↓  Report •

#2
January 23, 2020 at 17:34:45
More than likely a driver not up to scratch.

Upload SS ( Screenshots ) of the results of this scan. No need to install any drivers, just the SS please.

SnailDriver for PC's
https://www.softpedia.com/get/Syste...
https://snailsuite.com/download-sna...
For laptops/notebooks
https://www.softpedia.com/get/Syste...
Screenshot
https://i.imgur.com/WDekwFv.gif
http://www.freewarefiles.com/Snail-...
http://www.freewarefiles.com/screen...
https://snailsuite.com/snail-driver...


Reply ↓  Report •

#3
January 27, 2020 at 05:32:43
Hey guys. Sorry for late answer. Can you tell if that was psu issue or not? It happened once and not able to reproduce. And i dont have any stability problems on games,and benchmarks. Thank you.

Reply ↓  Report •

Related Solutions

#4
January 27, 2020 at 12:13:55
Power supplies can always be a possibility in a crash but more likely when power is suddenly applied rather than removed. Check the main voltages in HWMonitor or BIOS and make sure that the 12V, 5V, & 3.3V are all within 5% of their nominal values. With HWMonitor you can minimize it and open and close programs or games and look back at min & max amounts to see if sudden changes have any real effect.

The system picks up tiny errors in the running system in the memory and over time they can add up to an issue. If the system was running for a while or not restarted (or shut down) recently and then you left it running intensely for 12 hours then it is not unusual that it would have added up the tiny issues and could have caused the crash. It might take the entire combination of events to repeat it but may not the next time.
I also think that if you do not get a repeat of the event and all is stable then maybe just let it be.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#5
January 27, 2020 at 19:33:12
After that i even left game for 20 hours again and this not happened again after exiting to main menu from mission. Happened once earlier,weird.

message edited by sew333


Reply ↓  Report •

#6
February 8, 2020 at 05:03:12
Somebody said that this reboot caused was by ,power issue or hardware fault.


"Again, if you are also seeing spontaneous reboots (which you have not mentioned before), then yes, ​you likely have bad DRAM (or a failure in your processor, but very unlikely).
"
...S


Reply ↓  Report •

#7
February 12, 2020 at 01:54:03
I had a crash in Metro Exodus after 20 hours ,during exiting to MAIN MENU. Black screen,crash to desktop and unexpected reboot.

After crash to desktop i decided to log out from system and log back in again,and then system rebooted unexpectedly.

Why system rebooted after the crash? It happened once. Before reboot file appeared: --> PoW32kwatchdog.dmp

But i found this in windows/livekernelreports/PoW32kwatchdog.dmp <======== ( 1,8GB )

"a callout to win32k did not return promptly" windbg read

But i am bit worried about that reboot ( Kernel 41 ).


Reply ↓  Report •

#8
February 12, 2020 at 17:00:12
You can try the Windows repair tools at Tweaking.com
https://www.tweaking.com/content/pa...
I have used it a couple of times to repair unusual or difficult to diagnose problems before.
You download it, install it, reboot into Safe Mode, and run it. I recommend running all recommended prescan steps first and then continuing. As I understand it, it repairs/replaces missing or corrupted system files to start with and probably more. I have used it to repair print spooler, Windows Update when Windows Update Repair was unable to identify the issue, and others.
It is certainly worth a try.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#9
February 13, 2020 at 13:16:55
After 21 hours i clicked EXIT TO MAIN MENU. And then it black screen for 1 minute and driver crash to desktop. After moment i make CTRL ALT DELETE i logged off from system and logged back again and after moment system rebooted unexpected. KERNEL 41

File: C:/windows/livekernelreports/pow32kwatchdog.dmp


Not happened again since. So it was hardware or software issue?


Reply ↓  Report •

#10
February 13, 2020 at 15:50:45
"So it was hardware or software issue?"

It would help if you respond to my post #2


Reply ↓  Report •

#11
February 17, 2020 at 04:33:45
Hey. Somebody said this to me:"1-It seems gpu/psu degraded. increase gpu core volts a notch and test the game that was causing problem. but before that just install old nvidia drivers and test....
2-RMA the card and try with new one
"


So it can be psu or gpu related or not listen to him?


Reply ↓  Report •

#12
February 17, 2020 at 04:58:08
did you have a diffrent GPU installed on the machine in the past?
yes? have you used DDU (Display Driver Uninstaller) to get rid of the old driver & refrences to the old GPU?
(ive had really weird issues in the past and DDU fixed em.)

https://www.guru3d.com/files-detail...

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 2x8GB DDR4-3018MHzCL12-15-15-28-1@1.465v | Sapphire Nitro+ SE RX 590 8GB@1675Mhz core@1.180v/2236MHz


Reply ↓  Report •

#13
February 17, 2020 at 09:01:50
not different gpu in past

Reply ↓  Report •

#14
February 20, 2020 at 02:05:59
screen:
https://i.postimg.cc/Qxm87L4X/gf.jpg


1 arrow: 3 driver crashes from a game with black screen,CTD,turning circle instead of arrow
2 arrow:winlogon, i decide to ctrl alt delete , log out and log back again in
3 arrow: kernel 41 power and weird reboot


It was hardware fluke or software?


Reply ↓  Report •

#15
February 20, 2020 at 02:40:23
im thinking hardware at this point.

do you have a different power supply? please try it, 650watt or more.

a friend had a similar problem, he ended up killing his MOBO and HDD, PSU was the problem.

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 4+8GB DDR4-3018MHzCL12-15-15-28-1@1.465v | Sapphire Nitro+ SE RX 590 8GB@1675Mhz core@1.180v/2236MHz


Reply ↓  Report •

#16
February 20, 2020 at 03:15:13
why hardware? can you explain? it happened once . So if hardware why it not repeating?

Reply ↓  Report •

#17
February 20, 2020 at 04:53:12
I am hoping its the PSU, as i can not see it being a software/driver issue at this point.

johnw might be able to determine if it is software, i do not have the patients for that.

I might be able to re-create your issue btw:
Put a microwave, running at 1200W with it's door against your RAM for 20 min.
Maby the radiation is strong enough to flip some bits. TOP KEK

could you give me a readout from the bios on 3.3v 5v & 12v?

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 4+8GB DDR4-3018MHzCL12-15-15-28-1@1.465v | Sapphire Nitro+ SE RX 590 8GB@1675Mhz core@1.180v/2236MHz


Reply ↓  Report •

#18
February 20, 2020 at 05:06:03
Yeah but my psu is stable on load. ANd it rebooted from desktop. So how can this possible ?

Reply ↓  Report •

#19
February 20, 2020 at 05:48:11
"I had a crash in Metro Exodus after 20 hours ,during exiting to MAIN MENU. Black screen,crash to desktop and unexpected reboot."

Sudden drop in current switching from 3D mode to 2D, so a spike in voltage. NVidia GPU's have a "nice feature" which doesnt allow the card to run at high voltage. but generally this puts the card in a "safe mode" running lets say 300MHz core max. I might also cause a system shutdown...

INTEL XTU benchmark for example does the same to your CPU(constatntly jumping from high to low load), thats why it's much harder to run, as the voltage fluctuates a lot based on load and current (+ its an AVX workload)

so im thinking hardware, PSU right now, as we narrow the posibillities down.

anyways read #2 if you want johnw to help determine if it could still be a software related issue.

i5-6600K[delid]@4.828GHz Core/4.627 Cache@1.456v | 4+8GB DDR4-3018MHzCL12-15-15-28-1@1.465v | Sapphire Nitro+ SE RX 590 8GB@1675Mhz core@1.180v/2236MHz


Reply ↓  Report •

#20
February 20, 2020 at 06:16:48
It sounds corny, but have you reinstalled the drivers?

Reply ↓  Report •

#21
February 20, 2020 at 06:46:33
But like i said it happened once and i am not able to reproduce issue. You say PSU but weirdly it happened once. Very weird. I dont reinstalled drivers. They are from november 2019.

Reply ↓  Report •

#22
February 20, 2020 at 18:27:10
A good indication that a power supply is bad or going bad is tim monitor the system when you are doing different things including gaming. HWMonitor will show you the voltages as a Min, Max, and current. If the 12V, 5.5V, or 3.0V are greater or lower than the nominal values by more than 5% then ASAP replace the power supply. (ex: 12.32V is fine but 12.65 is not, same if it is low).

Reinstalling the driver is not a bad thing as is seeing if they made a minor version update to fix a stability issue not initially found because it is rare. It is equally OK if you wait until there is another issue before trying the driver update.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

Ask Question