Solved WD2.0 drive has failed

January 15, 2014 at 09:47:10
Specs: Windows 7
I have a Smartstor D4600 (4-WD2.0tb) & when I added a new computer the 03 drive failed. The whole RAID SYSTEM is about a year old. Do I have warranty service available for the drive? I have bought a replacement but I would like to get the bad one repaired for a spare. What would be the cost involved in repair? Please reply. Thanks . . . John (Granbury, TX)

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#1
January 15, 2014 at 11:09:18
✔ Best Answer
mmm warranty periods are minefield at times…

If you buy a drive yourself - it wasn't included/installed in anything - just a basic drive - you get one type of (limited) warranty.

If its part of something WD (in this case) create/sold often its another type of warranty..
If you buy something from a third-party vendor with WD drives installed… it gets even more confusing…

http://support.wd.com/warranty/poli...

goes into the varied warranty situations from WD…

However… This site for the Smartstor D4600

http://www.promise.com/storage/raid...

in the specifications may be of more interest… Note the warranty information…

If yours is less than two years old.. perhaps you are in luck - but as before it depends on whether or not you bought it with the drives included/installed or not? Regardless won't hurt to contact Promise and/or whoever you boought your Smartstore from?

Incidentally there are various grades (colours) for WD drives… and for any server/RAID system I'd advocate going the the heavier duty drives/colour… As they are designed to be left on for extended periods.

Most WD drives people buy are not intended to be left powered/running etc 24x7… But the heavy duty drives are… They do cost a wee bit more though - but I wouldn't say cripplingly so…

Also even though you have a RAID system.. wise to have an actual backup of the RAID contents too - to a stand-alone drive; and one that is regularly updated, but perhaps otherwise left powered down… Having lost a drive recently in a mirrored system I was lucky that the remaining drive was OK. And was able to rebuild the mirror in due time. However I did NOT have a backup of it at the time, and - pending some assistance from QNAPS Support to resolve an access problem that happened at the time - I was unable to access the remaining drive. Had I had a backup I would have been fine while the QNAPs was being re-enabled… So I would strongly encourage you to have a backup of you RAID system too...

While there are those "out there" who might be able to repair a failed HD… if it has failed in terms of platters, heads, even the on-board electronics; I wouldn't bother going there… But do pursue the possibilities re' a warranty.

message edited by trvlr


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