WD My Book external HDD I/O problem

Wd Western digital my book home edition...
July 11, 2010 at 09:13:32
Specs: Windows Vista/ Windows 7
Hi,

I just put some files from mij desktop (Vista) on my external harddisk, everything worked as it should. Afterwards I wanted to transfer those files to my laptop (windows 7), but all of a sudden I had 'I/O problems' and I couldn't open anything. A reboot had the same results. Since there are some pretty important files on that harddrive, I connected it to the desktop again, but now I have the same problem there...

How can this problem be solved?


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#1
July 11, 2010 at 09:59:17
An i/o error means the drive can't be read. Sometimes happens if you disconnect a device without using the safely remove hardware function. western digital has diagnostic tools available on their site. Download them and run a diagnostics on the drive.

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#2
July 11, 2010 at 23:33:00
Ok! I'll try that!
I'll let you know if it worked, thanks!

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#3
July 12, 2010 at 05:01:22
I runned some the 'extended' test and the quick test, these
are the results:

Test Option: EXTENDED TEST
Model Number: WD 5000AAV External
Unit Serial Number: WMASU0532297
Firmware Number: 1.65
Capacity: 500.11 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Error was detected while repairing bad
sectors.
Test Time: 13:51:57, July 12, 2010

Test Option: QUICK TEST
Model Number: WD 5000AAV External
Unit Serial Number: WMASU0532297
Firmware Number: 1.65
Capacity: 500.11 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 6 did not complete!
Status code = 07 (Failed read test element), Failure
Checkpoint = 97 (Unknown Test) SMART self-test did not
complete on drive 6!
Test Time: 13:52:46, July 12, 2010

I guess it didn't work?


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Related Solutions

#4
July 12, 2010 at 05:12:15
It's telling you that the drive is bad. Both tests failed. Something happened to the drive. You're probably out of luck.

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#5
July 12, 2010 at 05:24:28
So what are my options now?

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#6
July 12, 2010 at 06:43:22
A long shot, but you could take it out of the enclosure and try hooking it up inside your computer. It may work, but if the drive is fried, you'll have to buy a new one. One more thing would be, if it shows in My Computer, right click it and do a chkdsk on it, but the software you just ran did that. Doesn't hurt to try it. Good Luck.

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