WD ext hard drives OK with Windows 7 but not with W 8.1

December 20, 2013 at 13:12:41
Specs: Windows 7
I replaced my Windows 7 PC with a new W 8.1. I have 2 Western Digital hard drives which worked with the old computer but not with the new one. They do not show in the list of devices installed on the computer. What is the problem?

See More: WD ext hard drives OK with Windows 7 but not with W 8.1

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#1
December 20, 2013 at 13:15:03
Go to Windows Disk Management to see if the devices show up there. If they do, post any and all information listed there for those external drives.

Do you have automatic backup software on either of those drives?


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#2
December 21, 2013 at 01:21:39
Thanks for your advice. I do not have backup software. The situation is worse than I thought; not only do the hard drives not function on my new computer with the Windows 8.1 operating system, but when I attempted to re-use them on the original machine with the Windows 7 operating system they also wouldn't work. Furthermore they no longer appear on the list of drives - the only drives listed are local drive C: and the DVD drive.
I hope that you can understand what I have written - I am not very knowledgeable about computers.

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#3
December 21, 2013 at 06:35:01
AGAIN- Look for the drives in Windows Disk Management. If you don't know what that is then say so.

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Related Solutions

#4
December 21, 2013 at 13:31:50
It's nothing to do with backup software. See this:
http://pcsupport.about.com/od/windo...

Always pop back and let us know the outcome - thanks


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#5
December 23, 2013 at 12:54:42
Hi Peter, the header for your query states:-

'WD Ext Hard Drives etc.'

Ext means external - typically external drives connect via usb and are used for backups or data storage.

Please confirm this is the case, as your subsequent replies and usage description suggest otherwise.

Good Luck - Keep us posted.


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#6
December 25, 2013 at 17:20:57
I'm sorry to have so long to get back to you. I have tried searching for 'Disk Management' but the search didn't come up with anything. I assume it is an app or built-in program that can be used to solve problems with hard drives, whether internal or external.Perhaps you can tell me how to get to it.
Peter

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#7
December 25, 2013 at 17:36:50
I'm surprised nothing in #4 unearthed it. Lets try another way:

From the desktop press the Windows key and R at the same time. This should give you the Run box. In this type diskmgmt.msc then hit the Enter key.

That should find it but if not instead of typing just diskmgmt.msc type this lot instead:
C:\Windows\System32\diskmgmt.msc
Make sure it is exactly right then hit Enter key.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
December 26, 2013 at 02:37:16
Peter it may help if you answered #5.

Also if possible, provide make and full model numbers of old and new pc's and disks that you are having the problem with.

Good luck - Keep us posted.


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#9
December 28, 2013 at 11:42:31
Sorry for delay - I've been away from home and my computer.Yes, I did mean external hard drive. I have three external hard drives, all Western Digitals; one of them (the oldest) works perfectly with both my old HP Compaq / Windows 7 computer and my new Sony Vaio / Windows 8.1 computer. The other two were working until about four weeks ago, but then stopped and do not appear in the Control Panel - Hardware/Devices window. I have one of the non-working drives with me at the moment - a WD Passport, model WD1600U017-005.

.That's about all I can tell you. Believe me, I do appreciate your help, I just wish that I was a bit more tech savvy and able to answer your questions clearly.

Oh yes, there is one more thing - a friend of mine attempted (unsuccessfully) to use one of the drives with his Mac computer. Would this be the cause of my problems? He assures me that he did not tinker with the drive - he merely plugged it in and found that it didn't function.
Peter


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#10
December 28, 2013 at 11:55:35
We need to see what Windows Disk Management has listed for both of these drives.

Try this. Right click computer> Manage> Storage> Disk Management.

List ALL the information in the lower, graphical portion of Disk Management.


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