Solved WD 2TB docked in a Vantec External Dock Will No Longer Mount

August 31, 2013 at 12:34:39
Specs: Windows 7
Situation:
I have used this hard drive for several years via the dock I've described above. I accessed it via a esata connection for most of that time. Recently, I've had to use a different computer which only offers USB ports, and thus I have been using USB to access this hard drive dock. Eventually, I noticed the name of my drive was changed somehow to "Local Disk" but I was still able to access my data. Eventually, upon boot up and when Windows Explorer attempts to access this drive (the green progress bar shows that it's reading the root menu) and display the files and folders, it hangs at about 98% and never displays the files and folders. When I leave it for a day, or so, I get an error saying something like, "Unable to access drive due to an incorrect parameter." At this point, the only way to restart or brows other drives on my computer is to end task on Windows Explorer, reboot, disconnect USB drive. Even when I attempt to reboot/restart windows can't shut down all the way unless I first end task on Windows Explorer. Finally, the last moment I was able to access this drive was just prior to downloading a file when I received an error complaining about insufficient hard disk space. From that point on, I've not been able to access this drive.

Observations and Steps Taken:
--Even when I leave Windows 7 alone to let it access the drive for a day it still hangs.
--Have to end task on Windows Explorer in order to reboot.
--Any program which attempts to read this drive hangs.
--I have run multiple antivirus programs on my machine and they all say it is clean.
--I have attempted to demo Prosoft's Data Rescue PC3 but it hangs when attempting to read drives.
--Also hangs with Recuva
--Attempted to run chkdsk /f /r, but DOS seems to hang as well.

Have not tried:
--Test this internal drive on a computer with an esata port.

General Conclusions:
--I have attempted to access the drive via USB and a new dock using a different computer, and this problem as described persists. This tells me it's not my computer or docking station failing me.
--The drive spins up as usual, doesn't exhibit any clicking or tale tale signs of a hardware failure. This leads me to believe I have a logic failure somewhere.
--This is an Enterprise Storage drive WD RE4 and is very robust.
--Model No: WD2003FYYS.
--I think the partition table is corrupted.
--I think this could be caused by a virus which corrupted my partition table. I never disconnect this drive and know not to do so without doing so through windows first.

Questions:
Does anyone have a notion of what I can try to regain access to this drive?

message edited by Champion


See More: WD 2TB docked in a Vantec External Dock Will No Longer Mount

Report •


#1
August 31, 2013 at 15:45:41
✔ Best Answer
"--I have run multiple antivirus programs on my machine and they all say it is clean." You can run only one antivirus program full time on a machine without interfering with each other. programs like Malwarebytes can be run along side of an antivirus program though.

You should install the drive as an internal SATA drive to properly test it. If you still do not have full access, test it with WD's test utility. Also then read what Disk Manager says about the drive in this configuration. Report results on both.

You have to be a little bit crazy to keep you from going insane.


Report •

#2
September 1, 2013 at 08:18:39
Thank you for your response. Regarding antivirus checks...

I have tried the following scans:
Hitman Pro
Malwarebytes (Uninstalled this when done.)
Norton Antivirus
Microsoft Safety Scanner
I currently run only Kaspersky's Antivirus full time.

This is strong and good advice: "You should install the drive as an internal SATA drive to properly test it. If you still do not have full access, test it with WD's test utility. Also then read what Disk Manager says about the drive in this configuration. Report results on both."

I don't currently have a test PC available to do this, and agree this is the best way to proceed. As soon as I am able to do so, I will post both results.

message edited by Champion


Report •
Related Solutions


Ask Question