Solved Video replay on Dell Studio desktop got sluggish.

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July 22, 2013 at 23:35:30
Specs: windows 7, 4gb
Have a Dell studio 540, 4gb ram, Quad core, 500gb HDD. Had this running now about 4 months. Last week noticed certain sites I go to watch videos (that I have watched before) say I don't have java script turned on and video either locks up or is sluggish. Java is on. Ran some video stress test and it passed them all. So tried watching the exact same video on my HP laptop ( 2 core, 3gb ram, 320 HDD ) and my HP a1410n ( 2 core, 2gb ram, 160 HDD ) and two other older desktops and could watch the video with no messages about java on either. All are running Windows 7. Have made no video setting changes to the 540 prior to noticing problem. 540 only does this on this one site only. Can watch movies with no problem on all other media and sites. ?? What could be wrong all of the sudden with the 540? Thanks and still learnin.

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✔ Best Answer
July 23, 2013 at 01:53:24
Hi thetarzan,

Remove Java, Flash player and Firefox from the system using Revo Uninstaller. Click the link mentioned below for Revo Uninstaller:

http://www.revouninstaller.com/

Perform a deep scan to ensure that the application is removed from the registry as well.

NOTE: Please take a backup of the registry.

Restart the system.

Install Firefox, Java and flash one by one and then try opening the website.

Thanks & Regards
Manshu S
#iworkfordell



#1
July 22, 2013 at 23:52:50
Hi thetarzan,

Is it happening with the videos stored in the system?

Is it happening with a particular website?

If yes, let us know the name of the website.

If no, update Java and flash player using the links mentioned below:

http://java.com/en/download/index.jsp

http://get.adobe.com/flashplayer/

Thanks & Regards
Manshu S
#iworkfordell


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#2
July 23, 2013 at 00:12:12
No it does not do it on stored video.....540 does it only on the one site but ruled out the site since it works on the other 4 PCs..........Have updated adobe, uninstalled and reinstalled it 3 times......Now java is another story. Use Firefox. the only java that I see is - Java Deployment Toolkit 7.0.210.11 plugin that has a warning above it saying it's vulnerable and use with caution. So I disabled it. Had two other java plugins (forgot name) that I deleted sometime??awile back. The only thing is in FF setting I checked the box-enable java. So do I have to install some other type of java & what do I install? Thanks

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#3
July 23, 2013 at 00:25:41
Hi thetarzan,

Click the link mentioned in the previous reply to install Java.

Try a different browser(Google Chrome) and check if the issue persists.

Thanks & Regards
Manshu S
#iworkfordell


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Related Solutions

#4
July 23, 2013 at 00:38:13
So I went and looked at the other PCs and they don't show any java in the plugins for firefox. The one mentioned above 7.0.210.11 does not show up. That link for java locks like the one I deleted before but I will try it now and let you know. Thanks PS= is the bad java I listed bad and is there a way to delete it?

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#5
July 23, 2013 at 00:55:18
OK installed the java. Went to the test video and no good. But before I X'ed out there was a message about Shockwave Flash Player plugin crashed. What does that tell you?

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#6
July 23, 2013 at 01:53:24
✔ Best Answer
Hi thetarzan,

Remove Java, Flash player and Firefox from the system using Revo Uninstaller. Click the link mentioned below for Revo Uninstaller:

http://www.revouninstaller.com/

Perform a deep scan to ensure that the application is removed from the registry as well.

NOTE: Please take a backup of the registry.

Restart the system.

Install Firefox, Java and flash one by one and then try opening the website.

Thanks & Regards
Manshu S
#iworkfordell


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#7
July 23, 2013 at 03:38:32
OK the last good version of Firefox I had was 19.0.2 but when it updated to ver. 21.0, I think, I couldn't search from the start page bar on any PC I had. After fighting that issue just reinstalled the old version on all 4 PCs. What a job!!! Now I have ver. 22.0 and hope it to is not starting to go bad. If it does Firefox needs to step it up. Will try your suggestion later. Thanks and still learin.

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#8
July 23, 2013 at 05:49:52
I'm kinda late to the party, but did you try using IE to if you still have the same issue(s)?

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#9
July 23, 2013 at 13:15:32
Yes it works on the others, IE & Chrome, so it must be Firefox new version is not working. Let you know when I reset it. Thanks.

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#10
July 23, 2013 at 13:53:41
I removed and reinstalled Firefox and that worked. What causes FF to do that? I mean I have had to reset or remove Firefox many times before. Thanks and still learin.

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#11
July 23, 2013 at 18:17:34
Hey. So after remove & reinstall of Firefox at first the Java Deployment Toolkit 7.0.210.11 plugin was not there but it came back. How do I delete it?

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#12
July 26, 2013 at 04:42:19
Hi thetarzan,

Please refer to he link mentioned below which would help you uninstall a plugin from Firefox manually:

https://support.mozilla.org/en-US/k...

Thanks & Regards
Manshu S
#iworkfordell


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#13
July 26, 2013 at 19:49:40
Hey again. So I removed/reinstalled Firefox and the other 2 not using the program revounnstaller and the test video worked on 7/23/13. So Yesterday went to see if everything was still OK (with test video), well it wasn't. So earlier tonight I ran the program you listed. Removed FF, java and adobe flash player. Used Eusing Registry cleaner, Windows disk defrag & cleanup. Manually went into start menu to find any program or file related to those programs, deleted all and reran all the above twice. Downloaded everything fresh and installed. Checked test video and the same thing, IT WON'T play right on this Dell 540. It does work fine on the other PC's running the same setup. I'm stumped. Do you have any other suggestions?

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#14
July 30, 2013 at 07:22:49
Hi thetarzan,

Please perform a virus scan on the system using malwarebytes. Please click the link mentioned below to download malwarebytes:

http://www.filehippo.com/download_m...

Restart the system and then try playing the video.

Thanks & Regards
Manshu S
#iworkfordell


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#15
July 30, 2013 at 16:00:26
That's not the problem. As I said I can watch the same videos on Chrome and IE but not in FF. So I did some more checking and other people are having the same issue with Adobe flash. It's in the update of flash player from Adobe. But what gets me is I can watch my test video on my other PC's but not this Dell 540 studio. I can watch 95% of videos on it but just a few won't work that I know for a fact I could watch before the update a few weeks ago. Had the same problem with Google Earth back in February when I installed it, it worked about a week then crashed. Uninstalled it and gave up but last night decided to give it another try (on the 540) and it works great. So I give up until they get there program fixed. Thanks and still learnin.

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#16
August 2, 2013 at 06:44:20
Hi thetarzan,

As you mentioned that you are facing this issue with Firefox only, I would suggest you to check if you have updated the Firefox version.

Also, ensure that you use a stable version of Firefox instead of beta version.

Thanks & Regards
Manshu S
#iworkfordell


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