Video card problem on new computer setup.

October 15, 2012 at 18:48:08
Specs: Windows 7
I just received a new computer and when I start it up the screen has a black and white checkerboard look and flashes. Then sometimes there are vertical flashing columns. It can get to the windows is starting setup screen then will either go black or blue. Do I have a faulty video card? That would be the logical problem I think. I tried exploring in bio a little bit but I can not read any of the text it is too distorted. My specs are:

1 x Processor (AMD FX-8150 CPU (8x 3.60GHz/8MB L2 Cache)))
1 x Motherboard (Gigabyte GA-970A-UD3 -- AMD 970))
1 x Memory (8 GB [4 GB X2] DDR3-1600 Memory Module
1 x Video Card (AMD Radeon HD 7870 - 2GB - Single Card))
1 x Processor Cooling (Liquid CPU Cooling System [AMD] - ARC Silent High Performance Fan)
1 x Video Card Brand (Major Brand Powered by AMD or NVIDIa

Thanks!


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#1
October 15, 2012 at 19:08:21
Make sure the video cord is plugged in firmly on both ends. It is likely a bad video card or monitor. If it is a new system can it be returned? Is the monitor new as well? You can try plugging the monitor into another computer if there is one available to see if the monitor is fine on another unit. Also, try pressing F8 on startup and boot in "safe mode" see if it still crashes out. Something seems to be crashing on windows startup, bad drivers, faulty hardware, corrupt installation of windows. I would test the monitor make sure it is not the problem and then you could try a "known good" video card in your computer and see if that resolves the issue.

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#2
October 15, 2012 at 19:46:55
Yea, I have confirmed that the monitor and cords are both in working order. I also took the side panel off and made sure all the connections were good and tight. I can return the system but was just curious if anyone had a similar problem or any insight into why this is happening. My assumption is just that the video card is doa. Thanks!

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#3
October 16, 2012 at 00:26:48
I used to have similar problem in my old P4 system and found out RAM caused the issue, try to boot with just one stick of RAM.

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#4
October 16, 2012 at 00:34:10
New computer? It should be under warranty. Contact the shop that you bought it from.

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#5
October 16, 2012 at 05:04:40
Could also be a bad or underpowered power supply (especially if the video card was an upgrade from the original design). Bring it back to where you purchased it under warranty and give them one chance to make it right there in front of you and let you make sure that it works before you leave. Otherwise demand a new one.

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#6
October 16, 2012 at 15:42:20
They are going to send me a new one. Hopefully that is the issue and not something else. I appreciate everyone's help. Thanks!

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