Video card Crash

March 11, 2010 at 20:37:19
Specs: Windows Vista
My video card crashed, and now i'm getting
the whole D3D create failed. Error. Whatever
game i try and play I get the same sort of
error. Device manager shows an ! next to my video card. And gives me code 43

Dxdiag shows I do not have a video card. But I
can still see my desktop, do anything etc, I
just cant load any games

Tried downloading new drivers but no success.
Stuck on what I could do next? before buying
a new card.

See More: Video card Crash

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March 11, 2010 at 22:36:50
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.

The term CARD is frequently mis-used. A device adapter on a CARD installs in a slot on a desktop mboard (and RARELY on a laptop mboard) inside the case, and is removable.
Any device adapter that is built into the mboard on a computer and cannot be removed IS NOT A CARD !

If your video adapter is on an actual CARD on a desktop computer, the code 43 may indicate the card may has a poor connection in it's slot, or if the card has a fan, the fan on the card may have failed or the fan is clogged with mung (dust, lint, etc.), both of which can cause the video chipset on the card to overheat and possibly be damaged.

If you have a video card installed in a mboard slot, tell us what make and model it is.

Unplug the case/power supply, or switch off the AC power to it otherwise.
Power off your monitor.
Open up the case by removing the left side panel as seen when you're looking at the front of the case.
Make sure the video card is all the way down in it's slot.
If it has a fan, examine it to see if it and/or it's heatsink is clogged with mung, and if it is remove the mung but DO NOT use a vacuum cleaner to do that.
If it has a fan, temporarily connect the AC power to the case, boot the computer, and make sure the video card fan (and cpu fan) spins okay.

While you're in there, if the cpu fan/heatsink has mung (dust, lint, etc.) on it, clean it off, but DO NOT use a vaccuum cleaner to do that (they produce a tremendous amount of static electricity when running, and anything connected to them can discharge that to your components) - use canned air, or an air nozzle if you have access to an air compressor, or an artist's brush that can be used in small spaces, etc. It may be difficult to clean the top of the heatsink under the cpu fan - the most likely place to have mung on it - and the bottom side of the cpu fan blades unless you remove the fan. If you have a case fan, clean that too if it needs it.

Or - if you have a desktop computer, your problem could be caused by a failing power supply, which may or may not have damaged the video adapter.

Failing power supplies are common and can cause your symptoms.
Check your PS.
They often partially work, fans and hard drives may spin, leds may come on, yet you may get no video and the mboard will not boot all the way.
See response 4 in this:

If it is failing, you can usually replace it with any decent standard sized standard ATX PS with the same capacity or greater.

Standard (PS/2) power supply size - 86mm high, 150mm wide, 140mm deep, or 3 3/8" h x 5 7/8" w x 5 1/2" d , or very close to that, though the depth can be more or less for some PSs.

Don't buy an el-cheapo PS.
See response 3 in this:

Your power supply must have at least the minumum capacity required to support a system with the graphics card you are using installed, or the max graphics card you might install in the future.
(Onboard video - video built into the mboard - IS NOT A CARD ! )
If that info is not in the ad for the video card, you can go to the video card maker's web site and look up the specs for the model - often under system requirements - the minimum PS wattage, and, more important, the minimum amperage the PS must supply at 12v is stated. If you don't find that, any card with the same video chipset including any letters after the model number has very similar minimum PS requirements. Some power supplies have two or more +12v ratings - in that case, add those ratings to determine the total +12v current capacity.

If you're a gamer....
In most if not all cases, the max capacity rating of the PS is an intermittant rating. It's recommended that you do not load your PS to any more that 80% of that rating if you are going to be using something that puts a constant load on it, such as playing a recent game for hours on end. In that case, you multiply the min capacity stated for the system with the particular video chipset on the card by 1.25 to find the min. capacity of the PS you should get.

If your video adapter is built into the mboard, or if it's a video card in a slot, code 43 can indicate you have a software problem - your display drivers are corrupted for whatever reason, or your hard drive is failing and that's what caused the data corruption.

You can get the code 43 error if you didn't load the mboard drivers after the last time you loaded Windows from scratch, or if you didn't install the video drivers correctly, BUT video drivers that were working fine previously do NOT normally suddenly get corrupted - usually either the hard drive is failing, or the power supply is failing, or the video adapter is failing.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If there's nothing you can find wrong with the video card's fan or the power supply or the hard drive,

- if your desktop mboard has both onboard video and a video card in a slot, remove the AC power to the case, remove the video card, connect the monitor to the onboard video, and try that.

You could try un-installing the existing video software the proper way in Control Panel - Classic View - Programs and Features, then installing the video software the proper way, but that may not help.
You DO NOT install drivers for a video device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way, go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, and install the software the right way !

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March 12, 2010 at 16:04:25
First off thanks for the response.

I have a nvida geforce 8800 GT video card.
Asus p5k se
Intel Core 2 quad CPU @ 2,40 Ghz
2046 MB ram
Antec earthwatts model EA 500d. 500w Max

I recently (before crash) downloaded the new Nvida drivers
(the bad ones that causes Video card issues)
This leads me to think that the fan failed and caused the
Video card to overheat.

I also tried to remove the video card to check the fan etc, but i
couldn't seem to remove the card. lol it felt like I was gonna
rip out the motherboard before the video would release from its
slot. I checked to see if there was some sort of release button
for the card, but did not find one. I will try and remove it again
after this post.

Everything on my computer is working fine. I just have no "d3d
device" and my computer isn't finding my video card in
Dxdiag. but it is finding it in device manager, and is stopping

Going to try and install my drivers for my motherboard, but I
do not know which or where to get these drivers.

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March 12, 2010 at 18:29:09
"I also tried to remove the video card to check the fan etc, but i couldn't seem to remove the card"

Did you remove the screw (or other device) holding the card in? Check the following web page for a picture.

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March 12, 2010 at 21:58:22
Yes, I removed the 1 screw.

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March 13, 2010 at 15:20:12
Alright, Looks like i jsut had to force it a little harder. But i did
get the video card out, and compressed air cleaned it a bit.
Still not detecting my card.

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March 13, 2010 at 19:35:41
If you haven't loaded Windows from scratch since the last time the video worked properly, there's probably nothing wrong with the main chipset drivers.

Support for Asus P5K SE
including software downloads, possibly main chipset drivers.

Going by the picture of your mboard (you can click on the pictures there to display a bigger one )there may be an orange clip on the inner end of the AGP slot that slides back and forth on the slot to lock down the inner end of the card.

Try the AGP card on another computer if you can - if it doesn't work on another computer the video card is fried.

"I recently (before crash) downloaded the new Nvida drivers
(the bad ones that causes Video card issues)"

Video drivers don't normally cause video corruption problems, unless you loaded the wrong drivers, but video cards that are failing often do.

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March 14, 2010 at 18:52:22
Well seems like I figured my video card is shot.For games at
least. I have an old card in here and I can launch games.
Other then my eyes bleeding its working.

Also there were some drivers nvida sent out that apparently
caused some fan issues, but they took them off their site and
have some warning about the 196.75 drivers, and roll back to
older drivers. Which is what i did and shot my video card.

Anyways, Thanks for the help guys. Appreciated

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March 15, 2010 at 08:17:48
Are you sure the AGP card model even had the capability to run it's fan at variable speeds ? - most don't.
If your card model doesn't have the variable speed fan feature, the faulty NVidia drivers couldn't have caused the chip the fan cools to overheat.

The most common reasons for a video card getting damaged...

- someone plugged in or unplugged the card while the power supply had live AC power to it. ATX mboards are always powered in some places including some contacts in the AGP slot (and other card slots) even when the computer is not running. That is especially likely to damage AGP cards (and/or the AGP slot circuits) because it's contacts and the contacts in it's slot are in two staggered vertically strips.
- similarly, the card wasn't all the way down in it's slot when the computer was booted at some time.
- if the AGP slot's circuits are damaged, no AGP card will work properly with that mboard. Similar applies to PCI-E and PCI slots.

- if the card has a fan, it's fan and heat sink were clogged with mung, and/or the fan's bearings had deteriorated to the point the fan could no longer spin fast enough or stopped spinning, either of which will eventually cause the chip it's / they're cooling to overheat to the point that it is damaged.

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March 18, 2010 at 12:52:29
Your video card is not "shot" it sounds like corruption/incorrect drivers, simple as that. You are think into the problem at hand WAYYYY to much.

Problem number 1 = Vista, get rid of it.

Try the video card on a machine with XP, or upgrade to XP, I bet you 5 virtual dollars you will have no issues, and if you have no issues, you know that it is a software problem. Also Nvidia's drivers for Vista are horrible, don't forget that.

So step number one, load XP, and install all the proper drivers.

PowerMac 9600(1 ghz G4)
512mb RAM
50gb SCSI
ATi 9200 PCI

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