Very wierd AC97 problem

Creative Sound blaster awe64 gold
June 14, 2010 at 02:44:53
Specs: Windows 7 x64/Windows XP 32bit, N/A
Hi guys, I have a very odd problem with my onboard AC97 sound. It works fine as usual in Linux, so i know theres no problem with the connections or anything like that, but all of a sudden when i boot into Windows (7 x64 and XP x32, on seperate HDDs), No sound comes out. However, windows thinks there's nothing wrong with the hardware, even the mixer still lights up like it should when sound should be coming out, its just no sound actually comes out. I've uninstalled and re-installed the drivers many times now, and ensured any registry entries were deleted, and still no sound comes out. Is there anything else I could try before i reformat? its wierd that it works in linux and yet its suddenly (overnight, actually) stopped working in two seperate editions of windows which are on two seperate HDDs.

See More: Very wierd AC97 problem

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#1
June 14, 2010 at 07:46:25
Sound Blaster AWE64? How OLD is that card? How old is your PC?

Just another stupid saying...


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#2
June 14, 2010 at 08:11:24
I didnt mention a soundblaster awe64, if you are refering to a previous thread I made, this one is for a completely different PC.

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#3
June 14, 2010 at 09:06:46
OK, sorry, saw that in the "Product" section in your post, and assumed that was what you had.

So you have ONBOARD AC97 sound?

What type of motherboard?

Just another stupid saying...


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Related Solutions

#4
June 14, 2010 at 10:03:23
Asus A8N-E, never had any problems like it before.

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#5
June 14, 2010 at 11:03:12
The Sound Hardware seems to be ok if it works in Linux, so if it were me, I'd:

- Check you MOBO for bad capacitors: http://www.thenakedpc.com/dan/Bulgi...
- Update the BIOS (if applicable). Then if needed...
- With your antivirus DISABLED, UNinstall the Audio device in Windows Device manager.
- With your antivirus DISABLED, RE-install the MOBO Chipset drivers.
- With your antivirus DISABLED, INstall latest Audio drivers.

If that doesn't work, it could have an intermittent hardware issue, malware or more serious OS/software corruption.

Reformat/Reload Windows, or try a PCI sound card.

Just another stupid saying...


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#6
June 14, 2010 at 14:55:55
OK, updating the bios might help. I reformatted my XP install of windows, installed the AC97 and chipset drivers first thing as i did when i first installed that copy of windows, yet the sound didnt play (still reporting as full functional though again).

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#7
June 14, 2010 at 18:20:14
And the sound works in LINUX? (If yes, it's a conspiracy).

- Make sure you have the correct chipset & sound drivers.

- Make sure the sound and speaker (if applicable) is enabled in the BIOS.

- Flash the BIOS.

- See this: http://www.motherboardpoint.com/a8n...

If that doesn't help, it's hammer time.

Just another stupid saying...


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#8
June 15, 2010 at 02:51:05
Done all that (including all kinds of realtek, asus, and nvidia nforce/audio drivers) and it STILL doesnt play sound in windows, still works in linux though. I put an old SBLive card i found and i got sound in XP, so i know its not an OS problem, also, when using the ac97 sound in Win7, on the sound properties page, it says 'No Jack information available', could that help? on XP, i even tried using their connecting sensing thing (part of the realtek soundman application) and that seems to work ok, i can hear the speakers popping when (i presume) it tests all the inputs, still no sound though.

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#9
June 15, 2010 at 09:35:03
Did you read the motherboardpoint.com link from above, wondering if the NVIDIA drivers may work for you?

Just another stupid saying...


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#10
June 16, 2010 at 03:31:33
Tried that, didnt make any difference, though I didnt expect it to, given the drivers are aparently the same. Still works in Linux

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#11
June 16, 2010 at 05:39:27
PC GEEK

I am sure you mean well but your responses are totally out in left field. If the board had bad capacitors it wouldn't function correctly. Bad caps can't affect only sound.

berg

You shouldn't need to flash the BIOS to get a sound chip to work, the two are unrelated.

Your problem is that you are probably using the wrong sound driver. The Asus site shows three versions with different file sizes. The one listed as ALC850 driver is the one I think you need to use for WinXP. There are Vista drivers listed, which should work for Windows 7. Link below.

http://support.asus.com/download/do...

If Vista drivers don't work then look at the link below.

http://driverwhiz.com/drivers-en-mc...

If those drivers do not work for you then you are probably not applying the drivers correctly. Look at the properties for the sound listing and see what driver is currently installed. According to the Asus specs you have an ALC850 sound chip by Realtek.


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#12
June 16, 2010 at 06:08:51
Regarding windows XP, those ALC850 drivers off the asus
website ARE the ones I am using, (and have always used before,
with no problems), with windows 7 it has always downloaded the
drivers off of windows update and they have always worked
previously. However this time, to test why the sound wasnt
working, I reformatted XP, and installed those ALC850 drivers
(like i used to do with no problems), (this is before i'd applied any
updates as well) and I still got no souund.

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#13
June 16, 2010 at 06:50:35
Are you sure it isn't something simple, like mute being enabled or the default device set wrong.

IMO you should never allow Windows update to feed you any hardware drivers.


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#14
June 16, 2010 at 07:01:39
Nope, everything is set correctly, and ive reformatted both XP
and vista several times on this machine, always using the same
method to install the sound drivers, and they've always worked,
its just the sound has suddenly stopped coming out, out of the
blue. by the way, viewing the sound properties for the onbouard
sound in Windows 7, it says 'No Jack information available', does
that help?

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#15
June 16, 2010 at 07:13:05
Are you still also booting to Linux? That would determine if it is a hardware or software issue.

When you install Windows is the sound automatically installed? When you try to install different drivers do you get a message stating that the best driver is already installed?

How do you go about installing the Realtek drivers?


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#16
June 16, 2010 at 07:20:59
How is the sound device listed in Device Manager?

Unplug and reconnect the speaker cables. Do you get any sound manager software pop up at that time?


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#17
June 16, 2010 at 07:46:51
The sound isnt automatically installed in XP, i have to launch the realtek install program and it installs it and previously its started working immediatly, the wierd thing is that there is absolutuly no indication that the soundcard is incorrect or broken, it still works in linux (My gut feeling is that maybe something in linux invoked a hardware mute (if such a thing exists) on the soundcard, anyway im doing one last clean reformat of XP, and ive removed my TV cards (in the unlikely possibility its them), otherwise, I could do with getting a new mobo anyway.

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#18
June 16, 2010 at 08:15:17
I asked you HOW the sound is listed in Device Manager. What is the label placed on it? Realtek or AC 97?

There is nothing wrong with the sound chip if it works in Linux.

There is a mute setting in Windows for sound and many times it is set to mute whenever the drivers are installed.

If you have a speaker icon on the tray by the clock open it and look.

If you have a TV tuner card it may have set the sound to use exclusively for that device only instead of sharing.

I would be willing to bet your issue is simply one of settings.


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#19
June 16, 2010 at 08:16:26
Well, OtheHill, unless you have the exact schematics on the motherboard, how would you know sound isn't effected by bad capacitors? As part of proper troubleshooting, that's the first thing a tech should check when they open up a PC - visual inspection of the components. I'm not saying that a bad capacitor IS causing the issue, but a bad capacitor is a sign of a bad MB, then it should be replaced. I've seen boards with bulging & leaking capacitors work fine, others have had little operational quirks and still others don't work at all. I've worked on many, many (especially Dells) PCs with badcaps - they had all sorts of issues - video, sound, freezing, power recycling etc. So for you to tell me I'm out in left field is totally ridiculous.

Just another stupid saying...


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#20
June 16, 2010 at 08:25:43
PC GEEK

To answer your question in #19 the answer is because the system, including the sound, works fine in Linux. bad capacitors and their affects are not OS dependent.

If you knew anything about the affects of bad capacitors you would know the answer to your own question. When capacitors get to the point where they affect things you have issues even starting the computer. The original poster has made no indication there are ANY other issues with this system.

You didn't advise the OP to look for bad capacitors either.

To advise someone to flash their BIOS or trash the board over a driver issue is just plain bad advice.


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#21
June 16, 2010 at 08:27:24
RE: OtheHill's "advice"

You shouldn't need to flash the BIOS to get a sound chip to work, the two are unrelated." That's just bad advice to me, BIOS = BASIC INPUT/OUTPUT SYSTEM, if there are BIOS updates, that means that there are Basic Input/Output microcode fixes in BIOS updates and they should be installed.

Just another stupid saying...


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#22
June 16, 2010 at 08:33:04
You are the one giving horrible advice. The BIOS should never be flashed unless there is a specific problem related to the newer file.

There is always a risk of killing the motherboard if a flash goes wrong and there are many ways it can go wrong.

I will put my 15007 posts up against your 152 anytime.

BTW, I tried to be polite and gentle about your bad advice originally.


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#23
June 16, 2010 at 08:34:58
How many devices have you flashed that have gone bad? Me, hundreds & hundreds - BIOS's, Firmware Updates etc, I've seen 2 issues over 12 yrs of doing this.

Just another stupid saying...


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#24
June 16, 2010 at 08:36:00
Just because you're "posting" excessively, doesn't mean you know what they h3ll you're talking about.

Just another stupid saying...


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#25
June 16, 2010 at 08:36:25
I'm done arguing with you. No sense I can see.

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#26
June 16, 2010 at 08:36:36
OK guys, i flashed the BIOS with the latest version (which it was at anyway, and it made no difference, and OnTheHill, its not muted, belive me, ive checked.

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#27
June 16, 2010 at 08:38:04
OH MY GOD! ANOTHER SUCCESSFUL MICROCODE FIRMWARE UPDATE!

Wow....we dodged another bullet, ey OtheHill?

Just another stupid saying...


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#28
June 16, 2010 at 08:38:46
and the device was listed as 'Realtek AC97' in the device manager.

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#29
June 16, 2010 at 09:01:30
And it sure fixed the driver problem didn't it? Maybe berg should trash the board now as you advised.

berg

do you use auto updater for Windows updates? After re-installing WinXP did you install any Windows updates? What SP is installed?

What exact driver file are you installing under WinXP? There are multiple listed on the Asus site.

What drivers are you using for Windows 7.


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#30
June 16, 2010 at 09:18:47
Berg,

Make sure your SOUND & AUDIO Services are all started in Windows too.

Just another stupid saying...


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#31
June 16, 2010 at 09:24:51
"Maybe berg should trash the board now as you advised" - I never said that. Just because you screwed up BIOS updates by trying to flash BIOSes in PCs, off a UPS, via a 5.25" floppy disk, during a thunderstorm, doesn't mean it shouldn't be done with better, easier, less volatile BIOS flashing tools & methods THESE days.

Just another stupid saying...


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#32
June 16, 2010 at 09:37:59
"'No Jack information available', does
that help?"

I have only seen this a few times usually a plug in the wrong jack but have had a bad jack as well. I would be looking hard at your settings in windows.

You said the SB card you added did work in XP right?
Contrary to what PC Geek would have you believe if you have a bad piece of hardware it won't work in Linux just like it doesn't work in windows. If you take a flat tire of a ford and put it on a chevy it is still a flat tire.


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#33
June 16, 2010 at 09:45:15
OK, well the driver i'm using is the top one off of the asus site. "ALC850_V5870_WHQL" is the filename, it is the one I have always used in the past sucessfully, All sound devices are turned on, unmuted and reporting that they work correctly. its SP3 im using. Havent installed any updates yet.

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#34
June 16, 2010 at 10:05:14
ha double r rocker,

re: "Contrary to what PC Geek would have you believe if you
have a bad piece of hardware it won't work in Linux just like it
doesn't work in windows."

Where did I ever say the sound hardware is bad? I mentioned it
could be an intermittent issue. I'd agree, if it works in Linux and
not Windows, it points to a configuration/driver/setting/bad code issue...duuuude.

Just another stupid saying...


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#35
June 16, 2010 at 10:46:28
Guys, its now gone from bad to worse, The device is still listed in the device manager, but it cant find any mixer devices. (yet there are mixer devices listed in the device properties), anywho ive found an old Soundblaster live soundcard which works, so i'll stick to that. I think my mobo's on its way out anyway. Thanks for all your advice.

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#36
June 16, 2010 at 11:24:49
PC

Read your #7 response here. What does hammer time mean to you?

berg

Don't get discouraged just yet.

Go to device manager and expand the listing for sound. Right click on the Realtek/AC 97 listing and choose properties> drivers> uninstall. After uninstalling look at the driver details to verify it is empty. Then proceed to install the driver from Asus.

Are you sure it is that version of the driver that worked in the past, and not one of the others listed there?


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#37
June 16, 2010 at 12:06:34
Did that, again didnt work. (also the driver from asus you just mentioned was the one I installed. and also i am 100% certain that that was the driver that had worked before.

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#38
June 16, 2010 at 12:35:09
OtheHill,

Obviously Hammertime means something different to you than it does me. To me, it means, I'd like to beat that thing w/ an 8 lb sledge hammer. I have so many computers, sometimes it's fun to just beat the sh*t out of one. But that doesn't necessarily mean you can't destroy a healthy machine. That can be very meaningful, and fun.

Just another stupid saying...


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#39
June 16, 2010 at 12:42:34
Trash/ hammer, same thing to me.

berg

OK, I am still convinced this is a driver issue. Below is a link to Realtek for newer versions of drivers for both WinXP and Windows 7. Try them instead.
http://www.realtek.com.tw/downloads...

Do you have something called a Realtek sound manager?


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#40
June 16, 2010 at 12:54:42
berg

Another question. How many total ports are on your motherboard for the sound?


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#41
June 16, 2010 at 14:23:04
Regarding the first question, I tried the latest ac97/alc850 drivers and they still made no difference. I'm not sure what you mean for the 2nd question, do you mean jacks? if so I have 6, plus two on a front panel.

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#42
June 16, 2010 at 14:33:53
Hi bergqvistjl,

Is it possible for you to post Hardware and & Vendor ID like

PCI\VEN_8086&DEV_266E

so i can see which driver you should use

Best of luck

Imran Khan

http://www.laptop-accessories4u.co.uk


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#43
June 16, 2010 at 14:34:08
If you have six jacks I think your jacks are programmable. I asked you if you had a program called Realtek Audio Manager. Look at any speaker icons in the tray by the clock to see if you can locate a screen to setup the ports/jacks.

You may need to configure the ports for what and how you have things connected.

You could also check in MyComputer/programs/realtek for any manager.

Did you get the drivers from the last link I provided?

Look at the driver details to see the dates on the drivers. Should be 2008/9.


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#44
June 16, 2010 at 14:46:20
I have the sound manager installed, and I can configure the jacks, but it makes no difference whatever i have them as. Still no sound.

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#45
June 16, 2010 at 14:52:20
When using sound manager you can TEST the sound. Have you tried that?

Also, what kind of sound files are you trying to play and what is the source?

And the sound still works in Linux? Are you using WinXP right now or Windows 7?


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#46
June 16, 2010 at 14:57:20
Any sound the OS plays, it says theres sound coming out but there isnt. Still works in linux. and i can test the sound, but, nothing comes out.

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#47
June 16, 2010 at 15:15:16
I am running out of ideas but am still convinced there is nothing wrong with the board or sound chip.

Download Ccleaner slim from the link below. Run both the cleaner and the registry modules. CC is very safe and I have never had any issues with it. That said, when running the registry module you will get an option to save a backup file. I suggest you do so. I suggest you change the path to save to the Desktop so it will be easy to find and eventually delete.

There may be some orphan files in the registry that are causing some sort of problem.

http://www.piriform.com/ccleaner/bu...


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#48
June 16, 2010 at 15:19:08
Still, why would it still be doing this after a format, yet i'm using the exact same drivers as ive always used, with no problems previously? my only theory is that something must have set or altered something on the hardware, it literally stopped playing sound in windows overnight.

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#49
June 16, 2010 at 15:27:11
Have you tried to remove the speaker jack and reconnecting it while under power in Windows?

You mentioned something about unknown jack message above somewhere.


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#50
June 16, 2010 at 15:29:05
That makes no difference.

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#51
June 16, 2010 at 15:39:15
As per your #48, that is why I suggest you try running CCleaner.

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#52
June 16, 2010 at 17:48:01
To say that it just died overnight would seem to me to be either a trojan of some sort or dieing hardware. However it works everytime in linux right? To me this eliminates the hardware. A trojan that blocks sound just seems odd to me. After everything you have done I am having trouble pointing at drivers. I keep comming back to an overlooked setting but how did it get changed overnight?

I know this sounds out in left field but I would do a scan with Malware bytes and see if it catches anything.


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#53
June 16, 2010 at 19:21:37
hardrocker

Your logic would be good if it weren't for the fact the berg re-installed Winxp and still had the same problem. Plus that same problem exists when he boots to Windows 7 64 bit.

When you go over these problems as many times as berg has you can miss something.

berg

Going back to the start of this thread your system specs include a sound blaster card.

Is that card physically installed in the computer we are trying to fix?

Is the TV tuner card physically installed now?

Did you remove the software for the TV tuner card?

Did you change the settings for the sound to reflect that the tuner card is no longer installed?

Did you try running CCleaner as I suggested? If so, did it find any registry settings that were obsolete or incorrect?

Did you install the motherboard chip set drivers for your motherboard?

Well, I am calling it a night.


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#54
June 17, 2010 at 02:52:25
I ran CC cleaner, still didnt make any difference. Though why
would it, after a re-install? And yes I installed the mobo
chipset drivers, altough they only include an SMbus driver and
the ethernet drivers. Even so i've never had to install them
before to get the sound working. Lets just focus on XP for the
moment. When i was doing a format, i would re-install XP as
usual, and the first thing I would do is install the sound drivers
(always the same ones), and they would immediately work.
The state of the TV tuner cards drivers didnt matter, the
soundcard would always function correctly as soon as I had
loaded the correct drivers, even if it was the first and only
drivers I had installed.

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#55
June 17, 2010 at 02:53:59
and I am 100% sure i am using the correct drivers. They have
always worked without fail. I'm thinking that maybe when i was in
linux, something got changed there which affected the hardware.
i.e. like a hardware mute or something like that.

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#56
June 17, 2010 at 04:54:32
berg

No one is faulting your efforts. WE are just as perplexed as you are.


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#57
June 17, 2010 at 05:12:00
I'm just surpsied at how perfectly good drivers decided to start acting funny on two seperate OS's, and then when I do a format, its still acting wierd.

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#58
June 17, 2010 at 05:15:44
Hi bergqvistjl,

Is it possible for you to post Hardware and & Vendor ID like

PCI\VEN_8086&DEV_266E

so i can see which driver you should use

Best of luck

Imran Khan


http://www.laptop-accessories4u.co.uk


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#59
June 17, 2010 at 05:18:51
there you go (ive decided to focus on getting it working in windows 7, as thats what id need the sound on the most):
http://img693.imageshack.us/img693/...

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#60
June 17, 2010 at 05:42:35
I am now booted into WinXP with a Realtek HD audio chip. I have noticed a number of items that could be a issue.

Before I address those I have a question concerning your re-installation of WinXP.

Is the CD the same one as you have used in the past?

Did you also install any service packs or updates?

Did you try the sound immediately after the initial install?

Do you have auto updater enabled? (default)

There have been a number of posters here in the last few days with similar sound problems. I am suspecting a MS update may be causing this issue. So, I am wondering if you have allowed any updates or service packs to install.

Also, what type of re-install are you performing? A complete new install on a formatted partition, a system restore or what?

Now on to the things I noticed while in XP. When I look at the sound listing in Device Manager I see many additional listings besides Realtek HD sound.

There is also:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

I think these items have been installed by WinAmp, which I use primarily instead of Media Player. That said, you do need codecs to play sounds.

Is media player present?

Open the speaker icon by the clock by right clicking it choose properties and click on the Audio tab. What default device is listed there? If Realtek audio then look at both the volume and advanced tabs to verify all is as it should be.

Bear with me on this as you may have been down this road before. In the past I was using Windows 7 and of course all the screens are different.

There are a total of five tabs on my screen. Each one is relevant so check them all.


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#61
June 17, 2010 at 06:17:50
OK, I am doing a full re-format and re-install of Windows XP Pro, with SP3 (i.e. the install comes with SP3), I have installed zero (and i know that for a fact) updates, same CD as i have used in the past, and installed the sound drivers immediatly. Also, those audo codecs and devices you listed are nothing to do with winamp, they are installed as part of the OS. Yes Media player is present. and yes all volumes are correct, nothing muted either.

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#62
June 17, 2010 at 06:21:25
You are of few words. I mentioned a number of operations and I am not sure you performed them. Specifically the following:

Open the speaker icon by the clock by right clicking it choose properties and click on the Audio tab. What default device is listed there? If Realtek audio then look at both the volume and advanced tabs to verify all is as it should be.

There are a total of five tabs on my screen. Each one is relevant so check them all.

When I asked you above what were the listings in sound you stated the Realtek was all there was. Now you are saying there are more listings there?


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#63
June 17, 2010 at 07:56:57
OK I checked all those things you asked me to just then, and they are definatly not muted or on low volume. In the audio properties dialog box, on the Audio tab, the only device i have listed (for sound playback and sound recording) is the Realtek AC97 Audio.

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#64
June 17, 2010 at 09:38:49
I have another thought you can try. No harm, no foul.

Remove all vestiges of the Realtek sound and then reboot to the BIOS screens. Disable the integrated sound there and save. Boot into Windows and use the CC registry cleaner module. Reboot back to the BIOS and enable the sound chip. When Windows finds new hardware immediately hit the Esc key each time. After Windows settles down then install the Realtek drivers. I suggest using the newer ones from the Realtek link I provided above.


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#65
June 17, 2010 at 10:21:54
OK, but your link to the realtek drivers is broken.

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#66
June 17, 2010 at 10:59:03
Hi there,

Please the the drivers for your sound card from the link below.

ftp://laptop-accessories4u.co.uk/wdm.rar

Best of luck

Imran Khan

http://www.laptop-accessories4u.co.uk


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#67
June 17, 2010 at 13:24:14
I see it doesn't seem to be working. Try installing the audio codec I found on the Realtek site. The link is below.

ftp://WebUser:fH7s5YL@209.222.7.36/pc/audio/WDM_A406.zip

If that doesn't help then try the drivers from driverwiz above.


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#68
June 18, 2010 at 01:24:31
Well i tried the WDM_A406 drivers, and it recognises the soundcard OK, but still no sound. However i tried the connector sensing thing that comes with the realtek sound manager and it now thinks that instead of a 'power speaker' (which was what it gave me before, which seems OK, it didnt have a problem with that), it now things i've plugged in a 'Stereo line-in'. Which it tells me shouldnt be in there (which makes sense), what doesnt make sense is that i'm using speakers (which I know work perfectly), ive tried using other equipment (several sets of headphones etc). in there and it still can't sense it properly, although whenever i tell it to sense, It can obviously send a signal to everything correctly, as i can here pops coming from the speakers whenever the sensing is running. I have no other devices connected to the sound jacks. But its detecting ANYTHING i have into the Line out socket as line-in, basically.

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#69
June 18, 2010 at 01:25:07
and yes I did make sure all previous realtek drivers were removed.

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#70
June 18, 2010 at 04:30:26
The last file I linked was not a driver file. It was a codec file. Codecs are required to play different types of files. There are many different types of audio files. I thought yours may have been missing.

Try using a line out jack. If you have powered speakers that is what you should be using. Line in isn't going to work. That is the jack you use to jumper the sound from your tuner card to the sound card.

When I need to reset the jacks on my Realtek I need to actually select which jack I am using and what purpose I am using it for.

I currently have a 2.1 speaker system connected to it using the line out jack. There is only one mini stereo cable going from the jack to the subwoofer and then the satillite speakers connect to the subwoofer. Even though the line out appears to glow I still must click on it and then apply the changes.

In Windows 7 things work differently. The jack senses the connected speakers and I can test the sounds then click OK to accept.

What color is the jack you are connecting your speakers to?

What type of speaker system are you using?

Have you tried configuring for headphones at all?


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#71
June 18, 2010 at 04:36:30
I'm just focusing on XP for the moment. I was plugging my
speakers (Subwoofer, with 2 sattelite speakers) into the green
jack, but it thinks ive plugged in a recording device (i.e. a
microphone), into that jack. This is not a speaker problem, they
work fine in linux in that socket, and ive tried every single pair of
headphones i could find.

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#72
June 18, 2010 at 04:47:12
I am sure there is nothing wrong with your speakers. They work in Linux.

I am back in Windows 7 right now so I will need to boot to WinXP to explore this development.

Before I do, am I recalling correctly when I think the selection that comes up is changable? What I mean is the window says you have plugged in a recording device but you can toggle that menu to get what you want. I could be remembering wrong. I will boot to XP and see.


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#73
June 18, 2010 at 04:59:25
berg

I am in WinXP and my Realtek sound manager.

My graphic illustration shows 6 analog jack of various colors. The second down on the left is Green and has an outline of 2 speakers to the left of it. When I click on those speakers I get a drop down menu asking which device did I plug in. I can tick any of 7 boxes. The correct selection in my case, and yours too, I believe is to tick Line out and click the OK button. Then click OK to close the sound manager.

BTW, I forgot to mention something VERY important. Whenever my power to my speakers is off all appears to be working but no sounds come out because the sound levels are set to zero. Simply upping the volume solved that problem.


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#74
June 18, 2010 at 05:03:48
No, in none of the realtek sound managers I have used (i've now
tried all of the drivers you have suggested, making sure the
previous versions have been removed) I cannot click on the
speakers, i get no drop-down menu. I belive the sound manager
detects your mobo and customises itself for that.

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#75
June 18, 2010 at 05:21:14
What about the sound levels being set to zero when you first install?

What version of DirectX do you have installed?

I am curious as to what drivers you need to use when running Linux.

Do you have a Realtek sound manager icon in the tray? If so, what options do you see when right clicking it?


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#76
June 18, 2010 at 05:21:44
Wait, do you mean this?
http://img692.imageshack.us/img692/...
Even so i cant change anything on either of those two dialogs, no menus come up or anything.

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#77
June 18, 2010 at 05:23:59
Linux (ubuntu 10.04 and also debian lenny) works out of the box. Directx 9 on XP, 10 on win7, the volume wasnt set to zero when i first installed, not sure what you mean by that, and the rightclick options i get are: SoundManager, Multimedia, Windows Media Player, Sound Recorder, and Volume control. definatly not muted or down low.

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#78
June 18, 2010 at 05:28:58
Click on Volume control and then Options> properties. The box that comes up on mine shows Realtek output but can be changed. Is your right? Is there a list of available volume controls that can be displayed? If so, ticking all of them will increase the size of the volume control window and may display a volume control that is muted.

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#79
June 18, 2010 at 05:35:26
I have done that, they are all unmuted and not low volume. No difference.

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#80
June 18, 2010 at 05:57:08
You have used sound in Linux since this problem first appeared?

Have you looked at settings in Control panel> sounds and audio?

Can't recall if you answered about your TV tuner card. Is it physically installed at this time?

This is bugging the hell out of me. Makes no sense. If working in Linux there has to be something in Windows that is stopping it.

You have used the SAME WinXP CD to install with success in the past?

No other new hardware installed since the last time sound worked?

Any IRQ conflicts for the sound in Device manager?

The Realtek sound is Enabled in Device manager?


Double clicking the realtek listing in Device Manager will bring up a box that has a selection at the bottom to enable or disable this device. Also a troubleshooter there.


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#81
June 18, 2010 at 05:58:12
I need to sign off for a while.

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#82
June 18, 2010 at 06:47:08
troubleshooter doesnt help lol, its all enabled, the state of the tv tuner cards dont matter, i had them in origainlly when i installed it before (when the sound was working), enabling or disabling the sound devices dont fix anything. Yep same CD, still works in linux. no new hardware installed. Zero IRQ conflicts.

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#83
June 18, 2010 at 06:55:36
The TV tuner card can matter. It could be setting the sound for exclusive use instead of sharing it. Don't know if that is the case here or not.

Logic doesn't necessarily work here so don't assume anything.

Just out of curiosity go to Control panel> add/remove programs. Make sure the box to show updates is ticked and see if any updates have been installed.


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#84
June 18, 2010 at 07:00:52
Did you try this driver?

http://download.cnet.com/Realtek-AC...


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#85
June 18, 2010 at 07:02:17
Zero updates have been installed, and currently I have not plugged the tuner cards in yet. Havent even installed the ethernet or graphics drivers, the only drivers that i have explicitly installed are the sound drivers, and they have *always* worked in the past, even with nothing else installed.

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#86
June 18, 2010 at 07:08:13
OK, just tried that cnet one you posted (yes i did remove the old ones and use CCcleaner, no difference.

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#87
June 18, 2010 at 07:25:40
I missed looking at the link in #76. There is a note at the bottom to please stop other audio applications before starting. What is the Start button supposed to do?

The key to your problem is in that screen. Perhaps a power surge has caused the sensors to be wrong. When using Linux do you get a similar screen?

The red exclamation mark next to the Stereo Line in button indicates there is a problem.

Try unplugging the speakers and then see if you can change anything in there.

Try the Speaker configuration button instead of Connector Sensing.

If nothing works without speakers connected see if headphones allow you do make any changes.

Is the power block for your speakers plugged into a surge protector?


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#88
June 18, 2010 at 07:49:25
no the linux drivers are open source, theres nothing like that connector sensing program. and no i cant change anything like that on the sound manager in Windows. Speaker configuration makes no difference, thats just an indicator telling you what speakers you need to plugin where depending on how many speakers you're using. And im not sure about the surge one, I think so.

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#89
June 18, 2010 at 07:58:13
The start button starts the sensing. Basically, it sends out some signals to anything thats plugged into the jacks and it somehow uses the response to guess what device you've plugged in. Doesnt actually affect how the sound card operates in anyway. I'm going to contact realtek now.

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#90
June 18, 2010 at 13:03:13
"hardrocker

Your logic would be good if it weren't for the fact the berg re-installed Winxp and still had the same problem. Plus that same problem exists when he boots to Windows 7 64 bit.

When you go over these problems as many times as berg has you can miss something. "

OtheHill I totally agree I was just reaching for a thin little branch and the tree fell on my head. After reading everything that has taken place after that I find myself still reaching. This would seem to be a simple issue. I bet it turns out to be something really silly.


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#91
June 20, 2010 at 09:58:03
Anybody got any ideas or is this just a really wierd HW faliure?

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#92
June 20, 2010 at 10:53:19
I've seen plenty of weird PC issues...., here's an idea Berg, get some Boots on the ground there (have a tech look at it).

Just another stupid saying...


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#93
October 13, 2010 at 21:45:37
Berg, hope you managed to fix this issue. I have the same MB you have and have experienced a similar issue. After adding a new video card that has full HDMI capabilities, WinXP decided to use the HD sound capabilities of the HDMI video card as default. So I had to set the default audio card to the realtek analog one in sound manager. However it sounds like you do not have this issue since you mentioned that you do not have any other audio card listed.

I recently had a second episode with sound not working after installing additional drives and upgrading the cpu in the same computer. I did 2 things and I'm not sure if one or the other really fixed my sound issue. Also note that this second issue resulted in no sound for my linux installation.

1. upgraded my 550 watt power supply for a 750 watt
2. disabled parallel and serial ports in bios since I don't use them and suspected an IRQ conflict

I have sound once again but now I'm having an issue with headphone jack sensing not working in linux.


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