USB slots not working... virus?

December 30, 2010 at 06:26:51
Specs: Windows 7
I was browsing Google last night on my laptop when I clicked on a link that opened up one of those phony virus alerts. It seems like any interaction with those windows only makes the situation worse so I decided to hold down the power button and shut off my laptop manually. I turned it back on and my external mouse wouldn't work. I tried plugging it into both USB slots and nothing would happen. Then I tried plugging in one of my thumb drives in both slots, and nothing happened. I tried again this morning but I'm still having the same problem. I ran a full scan with McAfee and it didn't find anything. Do I have a virus? How can I fix this problem?

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#1
December 30, 2010 at 06:32:15
In the future, just press Ctrl-Alt-Del & close the fake virus site. It's possible you damaged the USB when you powered off improperly. Have a look in Device Manager to see if there are any issues with USB, you may just need to reinstall the drivers.

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#2
December 30, 2010 at 07:23:46
OK I've never done this before... I just followed the instructions on the Windows site and uninstalled the USB drivers in the device manager, now I can't figure out how to reinstall them. Nothing the site is telling me seems to apply to my situation.

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#3
December 30, 2010 at 07:29:49
Go back to Device Manager, right click on the computer icon at the top of the list, then click "scan for hardware changes". Or just reboot.

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#4
December 30, 2010 at 09:41:15
OK that seemed to work. Thanks a million.

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