USB ports don't work on ASUS P5N-D motherboard

July 10, 2013 at 13:57:09
Specs: Windows XP
All was working OK until I hot swapped SATA harddrives. I reasoned that un-plugging and plugging in HD power connectors is no different from turning on or off the computer. At the same time I disconnected and connected the SATA data cables. Now none of my USB ports work. Is there a causal relationship? System Restore doesn't help.

ASUS P5N-D phoenix awardbios v6.00pg Win XP Pro.


See More: USB ports dont work on ASUS P5N-D motherboard

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#1
July 10, 2013 at 14:47:40
Did you look in Device Manager?

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#2
July 10, 2013 at 15:04:38
Load Linux puppy to eliminate driver issue in windows
http://puppylinux.org/main/Download...
A blown power fuse can cause USB ports not to work forever.

You know the real meaning of peace only if you have been through the war.


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#3
July 10, 2013 at 15:54:13
Yes, I checked Device Manager. No yellow flags.

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#4
July 10, 2013 at 15:59:07
"Load Linux puppy to eliminate driver issue in windows
http://puppylinux.org/main/Download...
A blown power fuse can cause USB ports not to work forever."

Thanks.
I'm not wanting to load another OS. How will this help? A little more detail will help me.
About the power fuse -- how will a blown fuse cause something not to work "forever?" I'm not understanding. I'll check for fuses in the supply.
There are no fuses accessible on the exterior of the Rosewill PS500-2. In any case, all other devices have power. Will there be a fuse on the Mobo for the USB devices? Will it be a glass tube type? If so, I've never see such.


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#5
July 10, 2013 at 16:30:34
Ok, I googled Mobo fuses and have an idea what to look for, but cannot find anything that looks like a fuse near my USB connector nor near the main Mobo power connector. There are no parts that look damaged, by heat or otherwise.

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#6
July 10, 2013 at 16:47:07
Linux puppy doesn't need to be installed (uses RAM as temporary storage), it runs from USB stick or CD/DVD.
By doing this u will know if u have hardware or soft issue.

http://cdn.forum.lowyat.net/uploads...

You know the real meaning of peace only if you have been through the war.


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#7
July 10, 2013 at 17:30:54
"Yes, I checked Device Manager. No yellow flags"

Right click, uninstall, reboot.


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#8
July 10, 2013 at 17:34:30
Ok, I have found chips on the Mobo like in the photo. Voltage measured on all four pin is 5.05 to chassis. I think the fuses are ok. I check all four.

The Linux puppy -- it will need to be an install to HD because my USBs are not working. And the HD install is a little over my head. After clicking ibiblio.org folder get a folder but don't know what to do next.


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#9
July 10, 2013 at 17:35:35
"Right click, uninstall, reboot." I did that earlier, without success. I'll try again.
Ok, I un-installed all USB controller, rebooted. One by one the USB controllers were installed. Still not fixed.

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#10
July 10, 2013 at 18:07:26
Ok, I un-installed all USB controller, rebooted. One by one the USB controllers were installed. Still not fixed.

The LED on my thumb drive lights when plugged in to all of my USB outlets. So there is voltage there. What I plug in is still not recognized. Even though Device Manager/USB Controllers shows the USB controllers, My Computer does not recognize any USB ports, as it did in the past.


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#11
July 10, 2013 at 18:47:35
Any chance your system is infected?

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#12
July 10, 2013 at 18:51:28
Any chance your system is infected?
Always a possibility, but I have always had Vipre anti-virus and firewall installed, and it scans regularly. No indication of a virus.

Problem began after I did the hot swap. May be coincidence.


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#13
July 10, 2013 at 19:28:22
Try re-installing the motherboard chip set drivers.

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#14
July 10, 2013 at 19:38:08
Try re-installing the motherboard chip set drivers.

Ok, how to I go about that?


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#15
July 10, 2013 at 19:53:49
Burn the Linux into a CD or DVD and boot from optical drive to run it.
http://distro.ibiblio.org/puppylinu...
Click "slacko-5.5-4G.iso" to download (only165 MB).

Chipset driver for win xp 32-bit
http://www.asus.com/Motherboards/P5...
Click "Chipset Driver 15.24 for Windows 32bit XP." to download.

You know the real meaning of peace only if you have been through the war.


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#16
July 11, 2013 at 04:54:13
"Burn the Linux into a CD or DVD and boot from optical drive to run it"

If you create a Linux CD as has been suggested by kuwese, all you'd have to do is boot off it & run directly from the disc, no installation is required. You can then try a USB device from within Linux. It it works, you'll know you have a Windows/software problem. If it doesn't work, you'll know you have a hardware problem.


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#17
July 11, 2013 at 09:45:47
Thanks, guys. I'm downloading the files now and will burn to CD and try it.
Walt

"Burn the Linux into a CD or DVD and boot from optical drive to run it"

If you create a Linux CD as has been suggested by kuwese, all you'd have to do is boot off it & run directly from the disc, no installation is required. You can then try a USB device from within Linux. It it works, you'll know you have a Windows/software problem. If it doesn't work, you'll know you have a hardware problem.


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#18
July 11, 2013 at 12:22:27
I burned SlackO to a CD and tried to boot from that. The boot stopped asking to put in a system disk. Didn't like the slacko-5.5-4G.iso disk. So I could not get past that.

I installed drivers from the ASUS site and that did not help.

USB ports are still not working.

==========
"Burn the Linux into a CD or DVD and boot from optical drive to run it.
http://distro.ibiblio.org/puppylinu...
Click "slacko-5.5-4G.iso" to download (only165 MB).

Chipset driver for win xp 32-bit
http://www.asus.com/Motherboards/P5...
Click "Chipset Driver 15.24 for Windows 32bit XP." to download."


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#19
July 11, 2013 at 14:07:24
You have to use burner software with a "burn an image (or iso)" option. Most have this but otherwise there are plenty of freebies around - CDBurnerXP or ImgBurn for example.

Look upon an iso as a compressed file. It has to be decompressed then put onto a CD.

Always pop back and let us know the outcome - thanks


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#20
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#21
July 11, 2013 at 17:58:21
Now trying ImgBurn

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#22
July 11, 2013 at 18:28:48
Ok, I have slacko running. Now what?

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#23
July 11, 2013 at 18:30:56
Try a USB device & see if it works.

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#24
July 11, 2013 at 18:45:04
Nope. While in slacko none of my USB connected devices are detected. No printer, no scanner, no thumbdrive.

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#25
July 11, 2013 at 22:25:31
You hot swapped hard drives? That's not a good idea. Since most motherboard chips perform multiple tasks, misusing one piece of hardware may affect another. But from what you say I guess the drives still work OK?

Whether that's the reason for the USB failure or not, I think you'll end up having to buy some PCI USB cards.


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#26
July 11, 2013 at 23:07:53
All hard drives are unaffected. If I can get by with needing to buy only PCI USB cards, I'll be grateful. If there is another, simpler fix, that will be good, too.

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#27
July 11, 2013 at 23:35:23
I guess you could enable USB legacy support (if needed) in cmos/bios setup and see if you can use a USB keyboard to enter setup when you first turn it on. If that doesn't work it's got to be a hardware problem that is unlikely to be fixable from a practical point of view.

The coincidence of hot swapping the drives and the emergence of the USB problem can't be denied. The USB controller and SATA controller--or a function affectng both--are probably on the same chip.

It's also possible while you were inside the case you zapped something that fried the USB controller.


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#28
July 12, 2013 at 10:10:22
If theMoBo USB controller is zapped, will a new PCI-USB card work. Will it have it's own controller? I presume so.

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#29
July 12, 2013 at 12:19:16
As long as the expansion slot you use is functional, the USB controller card will work. You have 1 PCI e x1 and 2 PCI slots on that board. See the link below.

http://www.asus.com/Motherboards/P5...


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#30
July 12, 2013 at 12:31:54
Will clearing CMOS be of any help? Resetting the USB controller?

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#31
July 12, 2013 at 12:43:55
If the USB controller is toast then nothing will fix it. It may or may not be.

Can you enter the BIOS screens by continuously tapping the Delete key at start up?

If you can enter the BIOS screens using a USB keyboard then the controller is OK and you have something else going on.


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#32
July 12, 2013 at 13:08:28
I got rid of my USB keyboard years ago for this very reason. Never suspected I'd need it for testing the USB controller.
I did disable my USB controllers in BIOS, rebooted, then enabled them again. No fix.

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#33
July 13, 2013 at 11:14:19
Do you have a setting in the BIOS to ENABLE legacy USB support? If so you could enable it and then create a bootable flash drive.

While the suggestions above about using Linux to check the USB ports is valid. It will only work if the version you use supports all your hardware and you selected to do so at start up. A bootable flash drive will take all that out of the equation.


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#34
July 14, 2013 at 11:33:12
Hot swapping = death. Not a good idea.

Sounds like your USB chipset is fried...

~oldie
Not everyone can decipher Klingon script...
chay' ta' SoH tlhe' vam Doch Daq


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