usb ports dead on Dell XPS410 desktop

Dell Dell xps 410 desktop computer ( int...
October 24, 2010 at 11:15:07
Specs: Windows XP
seems my USB ports on my Dell XPS 410 are dead... neither wireless or wired mouse/keyboard are working. This leaves me dead in the water as I cannot do anything. Is there any know issue / resolutions to this issue? All was working fine up to about 4 days ago.

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#1
October 24, 2010 at 11:34:12
are there no ps2 inputs on the tower? If so, try a ps2 mouse & keyboard to get you going.

Then download the latest chipset drivers for your PC to see if the usb ports start working again.
If they still don't work, you may want to buy a PCI usb card and install that, that will definitely work for you and is real inexpensive.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
October 24, 2010 at 12:02:57
So, does the computer boot fully into Windows?

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#3
October 24, 2010 at 12:10:42
Yes, it boots to the page I call the "log on" page where I have my family names for their individual desk tops... pointer sits idle. I have the original Dell keyboard and mouse... ran to Staples to get a wired set... they work on my laptop... not the Dell desk top.

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Related Solutions

#4
October 24, 2010 at 12:13:49
Unfortunately, no PS2 ports... I'll research and try your other suggestion - PCI usb card....

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#5
October 24, 2010 at 12:16:30
Check out the low prices:
http://www.google.com/products/cata...

Brand name doesn't make any difference to me...it is just a PCI slot card ;-)

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
October 24, 2010 at 12:40:35
Did you try simply unplugging the KB & mouse and then re-connecting them. Conversely, try different USB ports. USB controllers usually serve two USB port each. So, if you have multiple USB ports you have more than one USB controller. Some may still be working.

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#7
October 24, 2010 at 12:53:05
OK... I just ran down to Staples, picked up my $15 PCI USB card... ready to install but is says not to plug anything in until I run the drivers software... ugh!! I do not have a working mouse or keyboard to work with the software. Any suggestions on how to run the drivers software with no working mouse/keyboard... OR, do you think I can bypass this requirement, install the card and plug the mouse in without installing the drivers?!

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#8
October 24, 2010 at 12:55:38
yes,... tried them all (2 in front & 6 in back).

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#9
October 24, 2010 at 13:10:35
hmmm....I think you may have motherboard problems, sorry to say.

Try removing all PCI cards PCI cards, modem, etc and see if the PC boots up with the mouse & keyboard working.

Have you tried a memtest yet to see if your memory is not corrupted? You may want to do that too.

I have also seen where a failing power supply will cause many problems.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#10
October 24, 2010 at 13:13:32
You need a "PS/2 and serial port 2x12-pin" adapter. It plugs directly into the motherboard.

http://support.dell.com/support/edo...


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#11
October 24, 2010 at 13:14:31
Thanks for all the suggestions!! I'll give them all a go and see what happens.... last resort: Geek Squad... ugh!

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#12
October 24, 2010 at 13:16:30
"last resort: Geek Squad... ugh!"

YIKES, I would NEVER go that route...here, read about Geek Squad reviews
http://www.my3cents.com/productRevi...

ask around for a reputable repair place, Geek Squad would not be one of them, sorry!

Where are you located? Maybe try craigslist or Kijiji, both will probably have some good repair people. I advertise on there all the time as well as service my existing clients.

Also Jam's reply looks like a good solution also.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#13
October 24, 2010 at 13:43:10
Thanks for the info on the 'squad'... I am in Chester County, PA... will take a look on craigs list... thanks. May try Jam's recommendation as well. I'll post when I am successful and let you know how I completed... thanks

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#14
October 24, 2010 at 16:01:33
Do you have any other hardware connected to USB ports? Do you have a card reader? If you have any other hardware connected then unplug it and reboot.


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