Solved USB Keyboard & Mouse Stopped Working with no apparent cause.

Myself! / Model of awesome
January 7, 2013 at 17:58:11
Specs: Windows 7 Home Premum 64-bit, AMD Phenom X4 B555/Patriot 8GB 1333 SDRAM
Everything was fine this morning, until my computer went into sleep mode. I tried waking it back up but my power button got stuck and it shut down, causing me to have to start it back up. My computer didn't even power back on, so I took the side door off and wiggled some stuff to make sure everything was plugged in right, and everything was, except for one of the pins in the 4-pin molex for my rear fan was loose, so I put it back in and everything powered up... except for my illuminated Mionix Naos 5000 mouse. My keyboard was lit up blue and not the violet color I set it to, so I knew something was awry, but usually it will go back to normal when Windows loads. If it doesn't, I just unplug and plug everything back in. This didn't work. I read online that my drivers might need to be repaired or reinstalled, so I did that and it didn't fix anything, so I opened my computer back up and made sure my usb ports had power to them, and from what I could tell, they did.
I'm at a loss, so any advice would be muchly appreciated. ;D

See More: USB Keyboard & Mouse Stopped Working with no apparent cause.

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✔ Best Answer
January 11, 2013 at 20:29:25
Crap, >-< I didn't think that flash drive idea through. xD
But I had my father in law check out the situation today and he confirmed what I was fearing, the ports seem to have shorted out somehow. Luckily, Asrock are willing to replace it for me since it's not even a year old yet.
Thank you all anyway for giving me ideas that might have worked if the problem wasn't faulty usb ports.


#1
January 7, 2013 at 19:40:14
So, is your keyboard and mouse a wireless combo unit? If so, connect a wired keyboard and mouse to use for troubleshooting.

If you get to Windows then go into Device manage and see what is marked for the non working devices.


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#2
January 7, 2013 at 19:54:26
Hey, I remember you helping me one time before! :D
My mouse and keyboard are both wired, and I know it isn't my ports because my keyboard stays lit up even when my computer is off (which it has never done before) and I plugged my phone into it and it was recognized. I'm having to use my fiance's PS/2 keyboard to type and move the mouse around on, and it's a serious pain.

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#3
January 8, 2013 at 05:46:09
You obviously have additional software for at least the keyboard (purple). So, go to Device manager as I suggested and see what is listed for the keyboard and mouse.

Many times simply removing the listings and rebooting will fix the problem. Be aware the device may become inactive as soon as you remove it. So if using the PS/2 keyboard remove the USB keyboard first and reboot.


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Related Solutions

#4
January 8, 2013 at 08:28:10
Nothing at all is listed for my keyboard or my mouse. My mouse is just plug and play, so that's why I'm afraid I might have messed something up while I had my case open. Everything else is fine, I just think my USBs are a little screwy.

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#5
January 8, 2013 at 09:55:55
"I just think my USBs are a little screwy". If the USB port works then the keyboard and mouse should show in Device manager.

Post the exact wording for keyboard and mouse listings in Device Manager.


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#6
January 8, 2013 at 14:04:08
Keyboards:
Standard ps/2 keyboard

Absolutely nada as for the mouse...


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#7
January 8, 2013 at 15:43:38
Try unplugging and replugging the mouse. If no go then try another mouse.

Install the software for the USB keyboard before connecting it.

Is the mouse joined to the keyboard as a set?

Post the model of both devices.


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#8
January 8, 2013 at 16:11:31
I've done all you have stated with no avail.
I have a Logitech G110 keyboard and a Mionix Naos 5000 mouse, so no they aren't joined together in a set.

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#9
January 8, 2013 at 19:09:39
Make sure that you use the rear USB ports that are on your motherboard directly. Front USB ports, USB ports that are through a hub or expansion card, and some early USB3 ports (the ones that are not on the main chipset) are not ideal for your keyboard and mouse. Try another port, especially rear ports.

When you reached into your computer, did you ground out yourself first from static charge? Electrostatic discharge can damage internal components of your computer.

You have to be a little bit crazy to keep you from going insane.


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#10
January 8, 2013 at 20:03:39
All I've ever used was the rear ports, and then I figured I'd try the front ones too, with no luck.
I don't own any grounding equipment, but one hand was on my metal case the entire time, which should have been just as good.

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#11
January 9, 2013 at 06:03:57
Hi Xf,

how is the power button (which you advise became stuck) related to waking up your computer after it going into sleep mode?

Good Luck - Keep us posted.


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#12
January 9, 2013 at 07:56:26
Try to boot into Windows Safe Mode (F8) and see if Device manager has different listings there. IF you find any USB keyboard or mouse listings there then remove them from the list and reboot to normal mode.

Also, look in Control Panel> programs and features for any software associated with the mouse and keyboard. If found, either remove or repair the software.


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#13
January 9, 2013 at 08:34:12
Hey, Mike!
The power button will blink when it goes into sleep mode, so I push it to wake it back up. It's more like hibernate mode, but hibernate mode doesn't work on my computer because it'll just wake back up.

OtheHill, I shall try that whenever I get off work.


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#14
January 9, 2013 at 08:36:15
I suggest you set the hard drive power off to never. That causes problems with many desktop systems.

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#15
January 9, 2013 at 12:44:46
That's also found in the BIOS?
I might just have to RMA the motherboard.. I've only had it about 8 or 9 months.
That it's if my more-technology inclined brother out father-in-law can't find the problem.

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#16
January 9, 2013 at 13:39:24
The only BIOS setting for USB ports is to enable legacy USB support.

If the USB ports work for other hardware then why in the world would you think the motherboard is bad? Am I missing something?

If none of the USB ports are working then go into Device manager and remove all instances of USB controllers and reboot.


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#17
January 9, 2013 at 15:56:17
Okay, I just removed everything that had USB in it's name and I rebooted and it installed all of the drivers for my usb all over again, but one usb controller now has a yellow caution symbol next to it. I tried finding driver software and none was found. Can one controller cause all of them to not work?
And I never said anything about other usb devices working, I just said that they obviously put out power because my keyboard is lit up and my phone charges when it's plugged in.

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#18
January 9, 2013 at 17:44:49
Post the model of your motherboard to get a link to the download. The controller is what makes the ports work.

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#19
January 9, 2013 at 20:04:44
The thing is, I think I saw more than one controller listing. Would that one make ALL of them stop working?
My motherboard is the Asrock 970 extreme3, and it came with a driver disc, but I guests it wouldn't hurt to get the more recent drivers from the support site.

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#20
January 9, 2013 at 22:45:15
Here, I'm uploading exactly what my Device Manager says. Maybe this will help. (Note: neither my primary mouse or keyboard are plugged in at the moment.)
Device Manager screenshot.

Also, I went to my motherboard's support website and there were no USB drivers there that I could tell...


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#21
January 10, 2013 at 04:14:45
Download and install Chipset Drivers. Most modern motherboards have USB support directly through the chipset.

You have to be a little bit crazy to keep you from going insane.


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#22
January 10, 2013 at 04:31:06
If you are using the same version of Windows then try running the driver CD and then after that updating from the Asrock site. Won't hurt to run the CD and install all the drivers. If you see a message that the driver on the CD is older than the one in use then keep the one in use.

As fingers stated, the USB drivers are part of the chip set drivers.


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#23
January 10, 2013 at 05:12:10
Hi, am concerned about use of power button to 'wake up' the pc.

Wonder if this caused the problem in the first place by switching off instead of waking up.

Normally one moves the mouse or taps a key for this task.

Anyone else have any thoughts on this aspect?

Good Luck - Keep us posted.


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#24
January 10, 2013 at 07:55:37
Well, it wasn't that kind of sleep mode. It was in a low-power state and I had to push the button to wake it back up.
About the chipset drivers, I tried updating them in my UEFI screen, but when I clicked on install driver from device, my device wasn't listed, but the device I used was my HDD.

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#25
January 10, 2013 at 08:31:00
Okay, turns out that USB controller that had the caution symbol next to it was only for my USB 3.0 ports. >_> That didn't work.

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#26
January 10, 2013 at 08:32:25
UEFI is a new method of storing the information the BIOS normally handles. See the link below. This might explain why your problem occurred in the first place. I don't have any experience with UEFI yet. I don't like the concept but we really don't have much say so one way or the other. The powers that be want more control over your hardware.

http://en.wikipedia.org/wiki/Unifie...


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#27
January 10, 2013 at 09:11:16
Well, I clicked on the link and since I'm on my phone, the mobile version came up. I'm not sure what you meant about me having uefi caused my problem. It worked fine before.

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#28
January 10, 2013 at 10:43:01
If you read the wiki link you will see that when using UEFI the OS can configure the hardware. With a normal BIOS most hardware are not dependent on the OS.

So it might be possible for Windows to lose the configuration when in a power saving mode. I am speculating.

When you bring the computer back from the power saving mode do you need to log-in again?

Go to Control panel> Power options. Select My custom plan> change settings. Set the monitor to go off with your selected time. Set the hard drive to never. Choose advanced settings and look for USB. Set to disable suspend.


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#29
January 10, 2013 at 10:53:41
I don't need to re-log in. It's just like being put in hibernate mode, waking up exactly as it was left.

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#30
January 10, 2013 at 11:24:20
Try using the settings I described above. Did you get the chip set drivers installed?

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#31
January 10, 2013 at 15:47:17
I don't know whe to find any "chipset driver." There are none on the website.

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#32
January 10, 2013 at 18:44:04
Look:
http://www.asrock.com/mb/download.a...
'all-in-one' driver is probably your chipset driver. the USB3 driver is the last one on the driver list.
Google "Asrock 970 extreme3 drivers" and in 10 seconds I had that page.

You have to be a little bit crazy to keep you from going insane.


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#33
January 10, 2013 at 19:51:09
If only it was that easy. That, to me, looks like a GPU driver when I look at it. Trust me, I saw that. It was at the top of the list and I saw it.

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#34
January 10, 2013 at 20:57:45
Okay, so I installed the All-in-1 driver, and not surprisingly, it didn't solve my problem I'm having. I did, however, open my case back up. What I found is that where there are pins for this thing called USB_6_7. It has a connector plugged into it, but that isn't connected to anything at the other end...
I don't see anything to plug it into. I also have another question: the usb ports I'm having trouble with are integrated into the motherboard, so would they even need to be hooked up to the power supply in any way? :S

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#35
January 11, 2013 at 06:54:42
Please try what I suggested above and use the original driver CD and let it install all the drivers. If you see a message that the driver you are installing is older than the current driver then don't install that one.

This should replace all the drivers. Obviously something is haywire with the drivers. You should have at least TWO USB controllers so I doubt both are defective. I think you have a driver issue.


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#36
January 11, 2013 at 08:38:45
Well, I've installed the drivers multiple times with results.

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#37
January 11, 2013 at 08:52:58
If you are downloading the drivers there is the possibility you are getting the wrong drivers or an incomplete list. That is why I suggested using the CD. They may be dated but they are the right ones.

Boot into Windows Safe Mode and look in Device Manager to see if things are listed multiple times there or if anything else looks wrong.

Have you made any changes in the BIOS screens?


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#38
January 11, 2013 at 11:04:14
I haven't made any changes to the bios, and I have installed the drivers from the disc.

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#39
January 11, 2013 at 11:33:47
If you want to verify if you have a hardware or Windows problem you can find out by booting to a live version of Linux like puppy. Puppy runs off of a CDR and can configure all your hardware including the USB ports.

If you create a bootable CDR of Puppy and boot to it you should determine if the issue is actually hardware.

If the USB ports are working in Puppy then I suggest you perform a repair of Windows 7.

You can download Puppy from the link below. You will need a computer that can burn a CDR. Download the ISO version.

http://puppylinux.org/main/Download...


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#40
January 11, 2013 at 12:29:52
Alright, but I don't have any cd-r Will it run off a flash drive?

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#41
January 11, 2013 at 12:51:54
There are versions that will install to a flash drive. The problem is this. If puppy will not boot at all when using a flash drive are you going to determine the USB controllers are bad on your motherboard?

If, on the other hand, You can boot ANYTHING from a USB flash drive then that would determine that at least some of your USB ports are functional.

If you go to the link above and read "overview and getting started" It states you can install to a flash drive.

You will need to set your boot order to boot from a USB flash drive, if that option is available.


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#42
January 11, 2013 at 14:06:41
As an alternative, you could boot to Safe Mode and start a System Restore back to a date when everything was working properly. You may need to check off 'Show More Restore Points' to go back far enough. If a driver issue or a corrupt system file, then it may fix it for you.

You have to be a little bit crazy to keep you from going insane.


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#43
January 11, 2013 at 20:29:25
✔ Best Answer
Crap, >-< I didn't think that flash drive idea through. xD
But I had my father in law check out the situation today and he confirmed what I was fearing, the ports seem to have shorted out somehow. Luckily, Asrock are willing to replace it for me since it's not even a year old yet.
Thank you all anyway for giving me ideas that might have worked if the problem wasn't faulty usb ports.

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#44
January 12, 2013 at 07:03:10
You don't know the ports are bad for sure. That is the purpose of booting to Puppy.

I highly doubt all the USB controllers are bad. Expecially since you seem to have both USB 2.0 & 3.0 ports.

You need to verify the USB ports are bad.

Besides which, by your own description this happened after Windows went into some power saving mode.

How would that short out the ports.


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#45
January 12, 2013 at 16:42:44
Oh well, I trust my father in laws judgement. I've already takenn apart my their computer and the motherboard is ready to be shipped off. I don't feel like putting it back together so I'll just see if the shorted out ports was the issue. I don't think I touched my motherboard during the examination, but I might have without realizing... which is why I'm ordering some antistatic stuff when I get paid this week.

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