Solved usb intermitten connection problems

March 31, 2014 at 12:14:31
Specs: Windows 7
I have a new laptop (win 7 home 64-bit) with usb 3.0 ports and all ports when plug in my thumb drive do not detect it. The thumb drive lights up but nothing happens. I have tried uninstall the root usb drive hubs in device manager and when restarted did detect the usb thumb drive, yet when I turned off laptop and tried again 3hours later same thing again. I know it is not the thumb drive as the university currently attend has over 300 computers which picks up the thumb drive right away.

See More: usb intermitten connection problems

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✔ Best Answer
April 10, 2014 at 13:16:07
Are you saying you went to the Intel site and downloaded drivers for your motherboard?

Or did you use the drivers from the Dell site?

There is some plastic in the center of all USB ports. USB 3.0 ports color that plastic Blue to identify them as USB 3.0 type.

If anything, I would guess the flash drive may be made off spec a little, which might be causing the problem. You said yourself other devices work in that same USB port.

USB devices are not that expensive. You may have tried all remedies by now.



#1
March 31, 2014 at 14:48:53
What were you hoping would happen? Is this an auto play question? As its possible your computer is not set to auto play. Thus the computer recognizes it, and you can access the drive without it doing anything?

::mike


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#2
March 31, 2014 at 16:20:58
I was hoping for a miracle that some how a magical hard drive would appear when I put this stick looking thing in and would be able to access my files... of course auto play works hint hint "works intermittently"

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#3
March 31, 2014 at 16:34:32
Are you connecting any other USB devices at the same time?

Is the drive listed in Computer when connected?


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Related Solutions

#4
March 31, 2014 at 17:21:00
no sir only have 2 usb 3.0 ports and just my usb mouse in the other and tired switching them mouse still works and usb thumb drive undetected.

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#5
March 31, 2014 at 20:33:03
Thumb drive lights up but even in disk drive management the drive is not showing up even got got my hands dirty and tried editing the registry to enable autoplay for non volume devices that did not work also tried to disable windows 7 detection so that it believes that the equipment is always available with a small registry edit: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}\0000\Settings

Change the value of "ForceDisableJD" from hex 00 to FF

Think this is some kind of new issue no one has heard about; may even be a Virus, Worm, or Trojan of some sort. Have ran all kinds of programs computer does come out clean though. just can not seem to see why my drive works on other computers just not this brand new one. The thumb drive lights up and computer does not show the drive in my computer. Any other ideas out there?


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#6
March 31, 2014 at 20:35:43
Maybe the mass storage devices are disabled in your computer.
http://www.thewindowsclub.com/disab...
Also u can try to load linux live cd to see if the thumb drive is picked by usb ports in linux.
http://puppylinux.org/main/Download...

You know the real meaning of peace only if you have been through the war.


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#7
March 31, 2014 at 21:19:36
tried that Use USB Drive Disabler /Enabler. software tool installed it and when ran the program nothing the program does nothing as in does not work. By un-installing the USB Mass Storage Drivers. = failure step 2 Disabling USB Ports from Device Manager. there not disabled but assuming you read the above you already know that...HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTOR there is no link to that so basically all 4 steps no work sorry

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#8
March 31, 2014 at 22:40:44
Post the model number of your computer.
Try the linux.

You know the real meaning of peace only if you have been through the war.


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#9
April 2, 2014 at 14:29:06
Looks like I found what the problem was or according to the place where I bought this laptop the usb drive does not work with these ports when the front of the drive pushes in the contacts are not hitting the usb ports they said it just that the ports are a bit wider and when looked at my usb the the tip does pull in and out a little but does not see to be a problem with other computers just this new usb 3.0 thing is a bit different design at least I can pull it out and try to bring it up ( its a hit and miss), well thank you all for the help.

message edited by EIGRPv3IPV6


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#10
April 3, 2014 at 00:35:02
Post the laptop model number.

You know the real meaning of peace only if you have been through the war.


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#11
April 3, 2014 at 04:58:37
I think the person that told you there were differences in the connector may have been blowing smoke. See the link below for details on all versions of USB.

I suppose it is possible the thumb drive itself is constructed poorly and is not making contact properly or the ports themselves are lacking. I don't think the physical size and shape should be an issue.

There have been some growing pains with USB 3.0 ports and devices. I suspect it has something to do with the high versus low power requirements of the ports and the circuitry of the USB ports on the computer. See the link below.

Do you have a built in memory card reader? Laptops especially, have less USB controllers integrated into them. You may only have ONE. Check Device Manager to see if more than one controller is listed there.

Have you tried different thumb drives to see if it may be that particular drive?

http://en.wikipedia.org/wiki/USB_Po...

message edited by OtheHill


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#12
April 9, 2014 at 09:59:08
yes other thumb drives work just fine.

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#13
April 9, 2014 at 10:57:27
You were asked to post the laptop model number.

Did you buy this laptop recently and was it new? I ask because I am wondering if the laptop came from the factory with Windows 7 pre-installed.


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#14
April 9, 2014 at 12:07:36
don't have the laptop with me and yes it did come from the factory with windows 7 per-install its a dell xps if that helps.

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#15
April 9, 2014 at 12:45:09
Is Windows 7 fully updated? Try going to Dell and entering the service code to download any updated drivers.

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#16
April 9, 2014 at 12:47:44
did that already sir

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#17
April 9, 2014 at 14:07:01
Does the thumb drive work if you pull it out and re-insert it?

Try plugging in and out a few times with the computer off. That may polish the contacts.


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#18
April 9, 2014 at 15:20:05
thumb drive
see the silver tip that is whats going in when I slid it into the laptop usb 3.0 ports,

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#19
April 9, 2014 at 15:21:29
usb 3.0 slots
here is the picture of the slots.

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#20
April 10, 2014 at 04:44:43
EIGRP

There are internal contacts that may be sketchy. The mechanical action may burnish them.

Getting the latest chip set drivers from Intel may also help.

More information on the model is necessary in order to determine the chip set in use.


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#21
April 10, 2014 at 12:40:10
did that already sir

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#22
April 10, 2014 at 13:16:07
✔ Best Answer
Are you saying you went to the Intel site and downloaded drivers for your motherboard?

Or did you use the drivers from the Dell site?

There is some plastic in the center of all USB ports. USB 3.0 ports color that plastic Blue to identify them as USB 3.0 type.

If anything, I would guess the flash drive may be made off spec a little, which might be causing the problem. You said yourself other devices work in that same USB port.

USB devices are not that expensive. You may have tried all remedies by now.


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#23
April 10, 2014 at 13:24:24
yeah been thinking that last sentence this whole time just going to go and buy another usb stick that is better made. Thank You for looking into this matter.

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