Usb drive runs but computer doesnt see it?

December 1, 2012 at 12:35:03
Specs: Windows XP, 3.2/ 1512 MB
Got this GB drive from a friend who upgraded. It worked well with him. Now I tried to plug it onto mine and it runs, light on, but my computer doesn't detect it? My friend was with windows 7 I'm with xp (if that can help!) Have another external drive and the computer detects that one.

Any ideas of what to do next?

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#1
December 1, 2012 at 12:42:18
Look for the external drive in Windows Disk Management. If the drive shows up there you may need to take ownership of the files/ folders. If you don't care about any files on the drive then you can format it from within Disk Management.

See the link below to take ownership.

http://support.microsoft.com/kb/308421

Keep in mind there are actually 2 pieces of hardware that make up your external hard drive. The enclosure, which is a USB device that may show up in Device Manager and then the hard drive itself.


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#2
December 1, 2012 at 12:47:35
not sure where is wondows disk management...
when I click my computer icon normally I then see it next to hard drive. which right now I dont. Is taht it?

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#3
December 1, 2012 at 12:51:44
Right click on My Computer and choose manage> storage> disk Management. Expand to full screen to see all listings.

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Related Solutions

#4
December 1, 2012 at 12:54:30
K I only see my hard drive (listed) the other ones mention no media (but I do hear the hard drive spinning and the the light is on too so its running.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#5
December 1, 2012 at 13:09:58
Does the external drive in question have an AC power cable?

Did this drive work for your friend?

Try a different USB port.

Do you have a laptop or desktop computer?


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#6
December 1, 2012 at 13:10:13
I do have similar problem where my 30GB external hdd recognized fine but my other 320GB won't at all (when attached to a usb port i hear click click struggle noise), i used rear usb ports and Y shape usb cable. Found out it was my PSU not supplying enough juice to usb ports because the drive works in another system.

You know the real meaning of peace only if you have been through the war.


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#7
December 1, 2012 at 13:14:47
using the same usb cable and connector my other 320gb drive is read. this one nope. Yes it worked well for my friend.
No ac cable for that external drive. Using my desktop.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#8
December 1, 2012 at 13:21:53
Did you look for the drive in Device Manager?

Did you try booting the computer with the drive connected?

Did you try a different USB port? Preferably one that is directly on the motherboard.


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#9
December 1, 2012 at 13:25:01
yes drive is not in device manager. tried my other one and that one is shown.
using one directly on motherboard AND changed it too. will reboot now with drive connected and let u know.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#10
December 1, 2012 at 13:29:09
restarted it with it plugged in. didnt work..

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#11
December 1, 2012 at 13:48:10
Must be a power issue as i said in my response #6

You know the real meaning of peace only if you have been through the war.


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#12
December 1, 2012 at 14:11:42
What brand is the external?

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#13
December 1, 2012 at 14:29:13
To rule out OS issues download Precise Puppy and burn it to a disc and boot from it (it is a live disc no installation required).
http://puppylinux.org/main/Download...

You know the real meaning of peace only if you have been through the war.


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#14
December 1, 2012 at 14:29:29
Did your friend give you the connecting cable/s too? Some 2.5" partable USB drives used a cable with 2 USB connectors to supply additional power to the drive.

Do you know if the actual drive is IDE or SATA?

You may be able to remove the drive from the enclosure and install it internally if you have the correct type of connections.

The Gateway link below shows you have a SATA internal hard drive. Good chance you could install it internally. You have 2 free drive bays.

http://support.gateway.com/s/PC/R/3...


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#15
December 1, 2012 at 14:44:07
western digital
no cable but it was a regular usb cable like mine, I think its sata not sure.

Manufacturer: Gateway
Model: 702GE
OS: Microsoft Windows XP Home Edition
CPU/Ram: 3.2 GHz / 1013 MB
Video Card: Intel(R) 82915G/GV/910GL Express Chipset Family
Sound Card: Realtek High


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#16
December 1, 2012 at 15:19:23
As I stated, some came with a Y connection. 1- USB on the drive end, 2- USB on the computer end.

Post the full model of the WD external.


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