USB Crashes the PC

Dell Dimension 2400 desktop
July 16, 2010 at 10:58:39
Specs: Windows XP
Ok here's the deal... Everytime I plug anything into my USB Ports my PC Shuts Down & Restarts. Then it gives me a Black Screen with Options asking me to work in Safe Mode, Start Normally, or Safe Mode.

I don't have a Virus like Dell said I did. I have Norton for that and it checked the whole PC and if there was ever one on there it's gone. But still everytime I plug in my Flash Drive or my MP3 Player or my Digital Camera thats what happens.

Does anyone know how do I fix this annoying problem?


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#1
July 16, 2010 at 11:18:50
Sounds like you power supply is going or underpowered. The extra load on the system shuts it down and because windows was shut down improperly, it gives the the choice screen, I would look into a new psu. Everything gets blamed on a virus. Also loose Norton. It's a resource hof and doesn't work as good as a lighter program like AVG or AVIRA.

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#2
July 16, 2010 at 11:40:27

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#3
July 16, 2010 at 11:43:51
Thank You that was alot of info and much needed one at that. I will try to plug the PC into another outlet and I will get rid of Norton

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#4
July 16, 2010 at 12:23:20
Actually what he meant about the PSU (power supply unit) is refering to the metal box inside your computer that all the wires come out of. And his suggestion is that it may need replaced.
That may be, and to find out for sure you can get a PSU tester from newegg.com They don't cost much and you can test it your self. And loose norton! :) Anything but norton.

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#5
July 16, 2010 at 13:21:07
I doubt that the PS is underpowered. USB devices don't use much juice.

Sounds like there's a short somewhere. Are you using the front panel USB ports?

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#6
July 16, 2010 at 14:14:35
Jackbomb has a point. try the usb ports in the back. They're on the mobo.

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#7
March 1, 2011 at 17:31:06
Same problem here, been getting worse for a couple of months. I have moved my usb2 card with 4 ports on it, at the back to another bank which I thought was better but its not really cured. The 2 usb1 holes at the front seem to be electrically alive, when I touch a plug to them, computer instantly dead and reboots, but - I hear a little crackle, like live electric where you don't expect it to be. I feel that all the usb ports are being damaged, 2 front ones, my 4 usb2 on a card, and also 2 rear original ones that came with the computer. It is not a question of which devices I am attaching either, it's all or any of them.
I haven't tried the uninstalling all usb ports in device manager yet, just learned that one. Will do so next. My gut feeling is that it is a hardware/electricity thing. I have a wireless mouse which has always worked fine, but now, when I sit the mouse in its cradle, that in itself is enough to crash the computer. So doesn't that sound like a power problem?
I will be back to see if any replies, thanks all. Vanessa.

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