Solved usb connectivity problem with devices

Dell Inspiron 15 3521 black 15.6" notebo...
September 20, 2013 at 11:15:26
Specs: Windows 8, 4 gb
my dell inspiron 3521 running windows 8 reads all flash drives and hard disks but when i plugin my samsung gts5300 through the usb cable it displays a message that the device cannot be recognized.
i have tried installing all drivers of samsung and also kies but still no luck.

please help.....


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✔ Best Answer
September 23, 2013 at 09:09:52
Hi glenzac,

As other USB Devices work properly on the system, I would suggest you to connect the phone on another computer to isolate the issue.

Thanks & Regards
Manshu S
#iworkfordell



#1
September 20, 2013 at 11:58:10
Hi glenzac,

Is the device working properly on any other system?

If other USB pen drives and external hard drives are working properly on Dell laptop, I would suggest you to try the phone on another system or try a different data cable.

Thanks & Regards
Manshu S
#iworkfordell

message edited by DellManshuS


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#2
September 20, 2013 at 13:58:37
Do you have an SD card installed in the phone?

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#3
September 21, 2013 at 07:38:26
thanks for the reply,

no i haven't tried it on any other pc but the usb cable is brand new and working

yes i have an sd card installed


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#4
September 23, 2013 at 09:09:52
✔ Best Answer
Hi glenzac,

As other USB Devices work properly on the system, I would suggest you to connect the phone on another computer to isolate the issue.

Thanks & Regards
Manshu S
#iworkfordell


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#5
October 14, 2013 at 08:22:26
was away for a couple of days,could not respond quickly
thanks

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