When the printer is offline, means is not work the conections, here is something steps to do, and fix you problem.
It is possible that when sending a document to print this remains in the queue, is the case?
1. Click the right mouse button on the printer icon
2. At the top click printer
3. (the last) In the option to locate the print queue corresponding to pause printing or use printer offline menu, check if any of etas options is activated, should be turned to off.
Restart the computer this will allow the process of removing the print queue to be more effective.
Remove the error printer offline
message edited by joserobertoap