Solved Unable to remove external hard disk via USB to IDE

May 23, 2019 at 22:54:06
Specs: Windows 10
I have a external IDE harddisk connected to my windows 10 laptop via USB which can't be detected by file explorer nor disk management but the "safely remove hardware and eject media" shows "eject usb to ide". When I click on it to safely remove the ext. harddisk a error message "Windows is unable to stop the device "USB Mass Storage Device".Don't remove this device while it is still in use. Close any programs using this device and then remove it". I've tried logging off, shut down laptop, installed "safely remove' software program to try removing it, uninstalled usb drivers and restart laptop but all in vain.

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✔ Best Answer
May 24, 2019 at 13:08:48
Yes, I was about to say..... Power off the laptop and disconnect any external power supply for the drive if any. Then you can safely unplug it from the laptop because nothing could then be accessing it so no damage to the file allocation tables or any open files. This of course does not include any prior damage that may have been or have caused the issue you are now having.

You have to be a little bit crazy to keep you from going insane.



#1
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#2
May 23, 2019 at 23:43:22
Could be your anti-virus program, especially if it's set to scan any removable media.

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#3
May 24, 2019 at 00:03:15
If explorer and disk management can't see it, is it even working as a drive? Can windows access it? That must be part of the problem. What's its history with your computer?

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#4
May 24, 2019 at 08:26:13
Hi Ngkh,

it is my understanding an external Hard Disk, connected via usb,
is not treated as a regular usb device, instead treated as a normal hard disk,
and thus cannot be 'ejected'.

I have experienced the same problem with my external HDD, and wait until
the Laptop is powered off, before disconnecting.

Good Luck - Keep us posted.


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#5
May 24, 2019 at 13:05:51
Has it worked before? There are plenty of garbage IDE to USB adapters out there that don't work. How are you powering up the HDD?

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#6
May 24, 2019 at 13:08:48
✔ Best Answer
Yes, I was about to say..... Power off the laptop and disconnect any external power supply for the drive if any. Then you can safely unplug it from the laptop because nothing could then be accessing it so no damage to the file allocation tables or any open files. This of course does not include any prior damage that may have been or have caused the issue you are now having.

You have to be a little bit crazy to keep you from going insane.


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