Solved turned on - lens error

January 17, 2015 at 06:06:10
Specs: Macintosh
My new camera, fully charged, was turned on for the first time and the display reads 'lens error' and not, as manual states, the language selection screen. What do I do now, please?

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#1
January 17, 2015 at 06:15:19
lens error restart camera
http://is.gd/yK5ylV

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#2
January 17, 2015 at 07:29:59
If you can't sort this out easily then (as it appears to be new) return it. If you tinker too much with it you could void the warranty..

Always pop back and let us know the outcome - thanks


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#3
January 18, 2015 at 00:31:07
✔ Best Answer
Yeah likely a warranty situation. You don't want to fiddle with it too much.

Are you sure you unpacked it properly? Maybe for protection during shipping that part of the camera was covered or blocked, possibly with just some tape.


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#4
January 18, 2015 at 02:41:33
Many thanks Derek, Johnw and DAVEINCAPS - I am returning it. A nice chap at Maplins said it was almost certainly faulty.
Happy New Year !

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#5
January 18, 2015 at 07:43:13
OK, hope it goes well and thanks for popping back to let us know.

message edited by Derek


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