|What is the exact model of the Toshiba? Occasionally a person buys a laptop/netbook with no optical drive installed--only a faceplate where one would be.|
But assuming it does have one that was previously working then, since the tray won't even open, it's likely to have gone bad. Or is it possible someone performed some maintenance on the laptop and may not have reassembled it correctly?
As far as opening a dead drive, there's often a small hole just beneath the tray. If you straighten out a paperclip you can poke it through the hole and manually move the gears to open the tray. However if the drive is bad and not even recognized there wouldn't be much point in doing that unless you had a disk trapped inside.
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