Toshiba Qosmio laptop does not boot

June 3, 2015 at 05:13:55
Specs: Windows 7
Hallo,

I have Toshiba Qosmio G40-11Z, as I start the Qosmio text is displayed on screen, then a blank screen where I have only one white minus ('_') sign blinking and nothing happens. Machine is switched on, fan is working, but it does not go beyond this _ sign blinking. I am running Windows 7.

When I press ESC and F1 or F2 I get some settings, but not sure how to configure it to go in safe mode. With F8 I can't direct comp to initiate safe mode.

Would appreciate your help.


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#1
June 3, 2015 at 05:18:32
I think the problem started as I forgot to connect the laptop to electricity. It said not enough battery and then it switched off. Then as I restarted it did not start.

I was for 6 months away on travel, so the temperature in my flat was low, but not too low and computer was not used for this entire period.

I've tried:
1. take battery out and back in - no success
2. take battery out and electric plug out and press the switch on button for 20 sec - no success
3. take battery out and try loading only with electric plug in - no success
4. pressing f8 at start up - no success


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#2
June 3, 2015 at 05:19:44
This article details how to access safe-mode:

http://smallbusiness.chron.com/star...

See if it helps you get there.

What are the settings you see with escape +F1 or F2 ?


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#3
June 3, 2015 at 05:24:26
Is the battery fully charged? Have you tried leaving it with the battery installed and mains power going in; so as to charge the battery. Typically I'd leave it a few hours to charge.

Does the power adapter/charing unit show any signs of life - as in does it have an "LED" or similar to show it "is" delivering volts to the system - and thus the battery?

Do you know if the charger/mains-adapter is actually OK - delivering volts? Can you check it with a volt meter?


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Related Solutions

#4
June 3, 2015 at 06:01:59
I followed this advice but computer does not respond as i press F8. so I can't get in Safe mode.

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#5
June 3, 2015 at 06:13:24
Battery fully charged. Actually the life of battery is 3-5 minutes. So it is a worn out battery.

Power adapter seems to work perfectly as I can turn the computer on using only the adapter (with battery out) and the computer, especially fan noise will be on as long as I leave it.

How long do you recommend I should leave this 'non-responsive, seemingly like only fan working' state on? I leave it like 5 minutes as am concerned that the computer might get too heated up since the noise is quite loud. Also I don't notice any other activity but this noise, so I turn of the comp.

Additionally I need to mention that before I turned on the computer, I thoroughly cleaned the keyboard with the brush for cleaning screens. The brush is this long nylon brush that goes nicely between keys.

I also need to mention that at first power on (when this issue started, I was warned that the time is not correct and I needed to reset the time and date.) I did this in the settings when I press ESC + F1.

When I press ESC, then F1 I get very basic settings regarding power saving, time date, booting priority, passwords...

message edited by MirjanaDechen


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#6
June 3, 2015 at 09:58:17
"When I press ESC, then F1 I get very basic settings regarding power saving, time date, booting priority, passwords... "

That is called the BIOS (Basic Input/Output System). It's like a mini operating system that configures the CPU/motherboard/hardware interactions. Look to see if the hard drive is being properly recognized in the menu. If not, it has most likely failed & will have to be replaced.


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#7
June 3, 2015 at 10:16:53
Thank you for your reply and help.

How do I see this? I am completely unfamiliar with BIOS. Which text I need to find and what it need to say, so I know if what state is the hard drive.

message edited by MirjanaDechen


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#8
June 3, 2015 at 11:40:27
In #1 you said "take battery out and try loading only with electric plug in - no success"

In #5 you said " I can turn the computer on using only the adapter (with battery out"

They seem to conflict - has something changed?

Always pop back and let us know the outcome - thanks


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#9
June 3, 2015 at 12:29:03
also need to mention that at first power on (when this issue started, I was warned that the time is not correct and I needed to reset the time and date.) I did this in the settings when I press ESC + F1.

Suggests that the cmos battery has died (run down) and needs to be replaced. If it has died... then likely the settings in the bios will have been lost too; and this means the hard drive isn't recognised. Thus you need to access the bios and check to see if the hard drive is recognised and set as (first) boot device.


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#10
June 3, 2015 at 13:35:09
I have settings like this:
Boot priority = HDD -> FDD -> CD -> ROM -> LAN
HDD priority = built in HDD -> Built in HDD 2 -> USB

Drives
Built in HDD1 = serial ATA PORT 0
Built in HDD2 = serial ATA PORT 2

Configuration
Device config = setup by OS

PCI bus = IRQ10, IRQ11

Usb memory BIOS SUPPORT TYPE = HDD

Regarding the battery, yes I put one point too much. One time I did this without pressing one start button for 20 sec, then plugging the electric cable in.

One thing that comes to my mind also is that since the computer was not plugged to cable for 6 months, then first time I opened it it did not have electric source, it could have been completely without any energy reserves.


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#11
June 3, 2015 at 14:07:16
Do you have a BIOS screen that looks like the following? Notice how the hard drives are listed by the make & model number. If you have nothing listed for HDD1 or HDD2, your drive has failed & needs to be replaced.

http://i.imgur.com/tF6wR.jpg


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#12
June 8, 2015 at 04:09:42
Hallo, sorry for delayed reply. I attached what I can access.
https://dl.dropboxusercontent.com/u...
https://dl.dropboxusercontent.com/u...

this are also my current settings.


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#13
June 8, 2015 at 04:34:15
this is my situation when I pres INS at startup, then as this screen loads I was pressing INS for each line up until it said End of Menu init commands. ...

https://dl.dropboxusercontent.com/u...


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#14
June 8, 2015 at 09:30:28
"I needed to reset the time and date"

Re replacing the CMOS battery (response #9), see battery details here:
http://www.genuine-cmos-battery.com...

Not so sure this is the reason for your main symptoms but inexpensive to try.
See its location at step 26 here:
http://www.irisvista.com/tech/lapto...

After replacing the CMOS battery you could then try resetting the BIOS to defaults.

Always pop back and let us know the outcome - thanks

message edited by Derek


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