Toshiba Backup Now EZ not recognized by my PC

November 3, 2012 at 22:03:55
Specs: Windows 7
I purchased Toshiba Backup Now EZ so that I would have a back up of my files. When I installed it, it automatically moved all of my files off of my computer and onto the Back up drive (not what I wanted.) I haven't taken the time to fix it and now all of a sudden the Back up drive isn't registering. Please help! All of our pictures and files are unavailable!

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November 3, 2012 at 22:33:44
You could try using a free data recovery program like Recuva or Pc Files Inspector. However, you may a physically broken hard drive in which case you will not likely recover your data, or perhaps the controller board on the external drive is faulty, in which case you need to remove the hard drive from the case it is in and try a direct connection to the pc via sata cable. Does the external drive show up in computer management? Right click "Computer" and select manage that will bring the disk management console....or under administrator tools in the control panel. Usually the files system is corrupted and unrecognizable to Windows, but in this case you are saying it is not recognized at all when you plug it in right?

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November 4, 2012 at 04:58:16
Thanks for responding! No, it isn't showing up in my computer management at all. The light is coming on, on the actual hard it is working. That is what is so frustrating. It resopnds when it receives power...when the computer powers on. I just can't get it to show up so I can open it. Do you think it would be worth taking it to Geek Squad? Or does it sound like there is no hope. :( Thanks again!

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November 4, 2012 at 05:39:37
"The light is coming on, on the actual hard it is working".

There is no sight on the actual hard drive itself. The enclosure may have a light on it.

Have you tried using a different USB port or even a different computer. The fact that you see some activity could be a good sign. Can you feel any mechanical movement when you see the light go on?

I can't recommend Geek Squad for any kind of support.

From what I could find, that unit is a portable USB powered external hard drive. If the computer is not supplying enough power through the USB cable the drive may not power up for that reason.

HoppeRox suggested you open the enclosure and remove the actual hard drive. Then connect it directly to a computer. This will void the warranty on the unit but may allow you to recover your data.

The hard drive is most likely a 2.5" SATA type unit which can be connected internally to a desktop computer. You may need an adapter to connect it.

One last point to make. If this unit is reletively new it is a USB 3.0 standard. There have been compatibility issues when using a USB 3.0 device on an older computer.

Don't panic YET.

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November 4, 2012 at 19:54:00
Thank you! We have tried connecting it to other computer, but it just ins't working. I have a friend who is coming out to help Thursday!

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