|"The light is coming on, on the actual hard drive...like it is working".|
There is no sight on the actual hard drive itself. The enclosure may have a light on it.
Have you tried using a different USB port or even a different computer. The fact that you see some activity could be a good sign. Can you feel any mechanical movement when you see the light go on?
I can't recommend Geek Squad for any kind of support.
From what I could find, that unit is a portable USB powered external hard drive. If the computer is not supplying enough power through the USB cable the drive may not power up for that reason.
HoppeRox suggested you open the enclosure and remove the actual hard drive. Then connect it directly to a computer. This will void the warranty on the unit but may allow you to recover your data.
The hard drive is most likely a 2.5" SATA type unit which can be connected internally to a desktop computer. You may need an adapter to connect it.
One last point to make. If this unit is reletively new it is a USB 3.0 standard. There have been compatibility issues when using a USB 3.0 device on an older computer.
Don't panic YET.