the cursor of an asus laptop suddenly stop moving while on o

August 25, 2013 at 10:53:21
Specs: Windows 8
I have a brand new ASUS lap top computer while in operation the cursor stops functioning then i press the on buttonfor few seconds then the computer stpos then i re start it why is that

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#1
August 25, 2013 at 13:56:01
When the cursor stops how long do you wait before restarting? It's possibly a shared IRQ problem and whatever else is using the IRQ is not 'sharing'.

But since it's new and likely under warranty, take it back to where you got it and have them fix it or contact Asus and have them direct you to a repair shop.


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#2
August 27, 2013 at 06:51:06
Hi charaths,

As rightly suggested by "DAVEINCAPS", if the system is in warranty Asus can fix it for you.

If it is not in warranty, ensure that the drivers are up to date. Also check if the issue persist in safe mode.

Try connecting an external mouse to isolate the issue.

Thanks & Regards
Manshu S
#iworkfordell


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