The computer will not boot beyond Intel logo

August 13, 2009 at 09:26:15
Specs: Windows XP SP3
Last night we had a violent electrical storm. The compute in question went off, and when it came back on it kept rebooting, getting to two windows beyond the Intel logo.

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August 13, 2009 at 11:13:42
can you get into the BIOS? if so, do the BIOS see the Hard Drive?

Does this PC usually plug into a surge protector? This is always a recommended practice.

odds are that something is fried, and without two of every component, it can be hard to determine which one(s) got damaged. If the Power Supply Unit is damaged, you can do additional damage to other components every time you try to boot. Typically the components damaged in a power surge are the PSU and Motherboard.

If you feel comfortable messing around inside your computer's tower, you could unplug all the essentials and see how far the boot process gets. Disconnect all the HDDs, sound card, optical drives, so you can test just the PSU, MoBo, a single stick of RAM, and Video. If you can get into the BIOS with that hardware config, power off and plug the HDD back in and see if the BIOS see it. If it won't boot in that stripped down config, at LEAST one of your core components is damaged and needs to be replaced.

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August 13, 2009 at 11:52:07
Thank you for the prompt response. BIOS does recognize the HDD. I was also able to get into safe mode, but nothing was able to make it boot.

It is plugged into a surge protector.

And thanks, too, for the advise on what to do next. It will probably be somewhat difficult, since the computer is an all-in-one, but I am going to see what I can do. I'll let you know what happens.


PS After I submitted the above I went to Google to determine "opening . . ." and found this site:




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