The computer says my hard drive is disabled

Custom / N/A
August 2, 2010 at 18:25:57
Specs: Vista, AMD Athlon 64 X2 6000+
Dudes and Dudettes,

I'm working on a Gateway W350I that I can't find much information on, but that's not the problem. The

computer is not mine and the owner loaned it to a friend. It was suggested that it may have been dropped and

now it will not boot. She said it worked prior to lending it out. Ok, so now it won't do anthing realated to

trying to boot up. It will turn on and I can enter the BIOS. A selection does display in the beginning that

allows you to enter the BIOS (F2) or select the boot devices(F10). If select F10 and choose the hard drive as

the boot device, the Phoenix TrustedCore Setup Utility appears and some information concerning CPU, memory,

optical disk, and hard disk is displayed. It shows the optical drive as hard disk 0 and the real hard drive

as hard disk 2, and it shows it being disabled. So, the BIOS knows there is a hard drive in it but the

computer is not recognizing it when it is time to boot the OS. I first thought that the hard drive was dead

so I bought another one and it does the same thing as the one that is in it now. I put my ear against the

hard drive and I can hear it spinning up when I turn the computer on so I have to assume it is getting power.

So I guess I need to know why the computer is saying that the hard drive is disabled? Is there a solution to

this or is something damaged in the computer? Please Help!!!!!

Thanks,
Larry L


See More: The computer says my hard drive is disabled

Report •


#1
August 2, 2010 at 19:48:06
Have you tried swapping the ide cables to see if cable might be bad, or if to see if he hard drive cable is not in slot one.

Report •

#2
August 2, 2010 at 20:04:22
Hey capt,

I should have stated that it was a laptop computer, so it only has one connection, but thanks for the input.

Larry L


Report •

#3
August 2, 2010 at 22:02:51
"It was suggested that it may have been dropped ..."

That and spilling liquid on a laptop are most frequent reasons that cause damage that require major parts needing to be replaced.

Since you changed the hard drive, there's probably nothing wrong with that, but when it's new, it has no data on it, and it cannot be booted from if it has no operating system on it.

"It shows the optical drive as hard disk 0 and the real hard drive as hard disk 2."

It's probably showing you drive connections, not necessarily hard drives.

Install the original hard drive.

Always remove the AC adapter connection AND the main battery when you remove or install the hard drive or the ram.

Since the laptop may have been dropped, the ram may have a poor connection in it's slots.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.
.....

Install the main battery, and optionally, the AC adapter connection.

Make sure the the Boot Order or similar settings are correct in the bios Setup.

If you have been changing the bios settings, load bios defaults, save settings, then go back into the bios, and make sure the the Boot Order or similar settings are correct, Save bios settngs.

See Response 1:
http://www.computing.net/answers/ha...

Try booting the computer.

If it doesn't boot the hard drive, if the hard drive is damaged, you should see an error message regarding that - hard drive not found, bootable device not found, or similar etc.
......

Remove the AC adapter connection and the main battery.
Install the new hard drive.
Install the main battery, and optionally, the AC adapter connection.

Try booting the computer.

You should see an error message - bootable device not found, or similar.


If you get no messages, take it to a laptop repair place that is certified to work on the brand, and have then analyze what's wrong , and how much it would cost to fix it, or how much it would cost for parts if you're willing to try fixing it yourself.


Report •

Related Solutions

#4
August 2, 2010 at 23:10:38
"...Gateway W350I that I can't find much information on..."

Enter the serial number that's on the label on the laptop here to find drivers for the specific devices the laptop has and manuals:
http://support.gateway.com/support/...

Starting Page 111 of pdf - Adding or replacing memory modules

Page 153 of pdf

Product
SA1
W305i
W605i

http://support.gateway.com/s/Manual...


Report •

#5
August 4, 2010 at 04:55:58
The BIOS label for the hard drive may indicate the presence of two drive bays. Check the specs to see if there are two.

Report •


Ask Question